Dirty Club World seats
#16
Join Date: Nov 2016
Location: Berlin, TXL
Programs: OW Emerald, *A gold, Skyteam elite plus, Hilton gold, SPG gold
Posts: 339
This topic has several threads in flyertalk my advice buy some sargotan wipes and clean the seat and toilets before you sit on it. also be aware of bedbugs!!!!! ( another recurrent problem in BA cabins)
Last edited by RolfD; Jun 12, 2018 at 6:25 am
#17
Join Date: Apr 2017
Programs: Qatar, Turkish, Aeroflot
Posts: 546
This reminds me of one of the BBC(?) documentaries about BA, 'A very British airline' I think it was, and someone going around ensuring everything was 100% flawless, claiming that premium flyers will complain about the slightest thing - looks like they weren't joking...
#18
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,577
If that isn't overentitlement, I don't know what is...
This reminds me of one of the BBC(?) documentaries about BA, 'A very British airline' I think it was, and someone going around ensuring everything was 100% flawless, claiming that premium flyers will complain about the slightest thing - looks like they weren't joking...
This reminds me of one of the BBC(?) documentaries about BA, 'A very British airline' I think it was, and someone going around ensuring everything was 100% flawless, claiming that premium flyers will complain about the slightest thing - looks like they weren't joking...
#19
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,680
Compare this thread to the one where someone was banging on about a scuff on his F seat and how the seat should be out of service and not sold, etc etc.
Here we have a genuine issue and one that is possibly a health hazard to pax. If this was a hotel and you were expected to sleep in a bed like that or use a chair you'd have good reason to have a room changed, this one cleaned properly or if forced to stay there, a substantially discounted room price. Why is this so different for BA? If no other seats were available and you had to stay there, you should be compensated.
Here we have a genuine issue and one that is possibly a health hazard to pax. If this was a hotel and you were expected to sleep in a bed like that or use a chair you'd have good reason to have a room changed, this one cleaned properly or if forced to stay there, a substantially discounted room price. Why is this so different for BA? If no other seats were available and you had to stay there, you should be compensated.
#20
Join Date: Apr 2002
Location: Edinburgh UK
Programs: BA Silver, HHonours Gold, Mucci of Pucci, Oyster Card, Nectar Card, Father's Day Card
Posts: 9,372
#21
Join Date: Mar 2010
Posts: 1,746
As opposed to YOUR value criteria...or anyone else's? How can someone apply any value criteria but their own in a discussion?
Anyway, a scuffed seat is one thing. Not satisfactory but not exactly earth shattering either. The pics I am seeing here are far worse and I think by anyone's value criteria, pose an actual threat to health in some cases.
Anyway, a scuffed seat is one thing. Not satisfactory but not exactly earth shattering either. The pics I am seeing here are far worse and I think by anyone's value criteria, pose an actual threat to health in some cases.
#23
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
I tried to upload a photo that we took back in December MrD had used earplugs etc around his UD seat. He requested it was noted in the iPad and he duly got a small amount of Avios - I have a photo but am having trouble uploading it
#24
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
#25
Join Date: May 2017
Location: UK
Programs: Deliveroo Plus
Posts: 179
I think dougzz has got the idea, thank you.
If I had the time and was feeling stubborn enough I would not seat myself until cleaned in this scenario, it looks to be breeding a world of toxins and most certainly not safe.
#26
Suspended
Join Date: Dec 2013
Posts: 1,271
Reading this leads me to reach three conclusions.
There are people who look for any reason to try and get some free points out of it. " I couldn’t be bothered to point this out to cabin staff (in retrospect probably I should have) but I decided to email Customer Services with the pictures. Their response was very disappointing and basically said they can’t offer any Avios but they appreciate my valued feedback. " So yeah, you 'couldn't be bothered' but you could be bothered to take pictures and ask for some Avios. You're motives are quite transparent. You didn't write to them and say, 'hey guys, clean up your act, get your cleaning staff to do their job right.' You didn't really write to complain about the cleanliness and lack thereof, you wrote to get some free Avios. When you didn't get them, that's what you find "very disappointing', not the lack of cleanliness.
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
Third, BA should indeed look at changing their cleaning contractor or staff if it is their own people. But like everything else, no doubt it comes down to the lowest bidder for the work. Just like the average traveller looking for the lowest price seat. If the traveller wants the lowest price, I don't see how they can complain if the airline looks for the lowest cleaning price. Both are doing the same thing, putting money ahead of any other consideration. People who live in glass houses.......................
There are people who look for any reason to try and get some free points out of it. " I couldn’t be bothered to point this out to cabin staff (in retrospect probably I should have) but I decided to email Customer Services with the pictures. Their response was very disappointing and basically said they can’t offer any Avios but they appreciate my valued feedback. " So yeah, you 'couldn't be bothered' but you could be bothered to take pictures and ask for some Avios. You're motives are quite transparent. You didn't write to them and say, 'hey guys, clean up your act, get your cleaning staff to do their job right.' You didn't really write to complain about the cleanliness and lack thereof, you wrote to get some free Avios. When you didn't get them, that's what you find "very disappointing', not the lack of cleanliness.
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
Third, BA should indeed look at changing their cleaning contractor or staff if it is their own people. But like everything else, no doubt it comes down to the lowest bidder for the work. Just like the average traveller looking for the lowest price seat. If the traveller wants the lowest price, I don't see how they can complain if the airline looks for the lowest cleaning price. Both are doing the same thing, putting money ahead of any other consideration. People who live in glass houses.......................
#27
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,233
Reading this leads me to reach three conclusions.
There are people who look for any reason to try and get some free points out of it. " I couldn’t be bothered to point this out to cabin staff (in retrospect probably I should have) but I decided to email Customer Services with the pictures. Their response was very disappointing and basically said they can’t offer any Avios but they appreciate my valued feedback. " So yeah, you 'couldn't be bothered' but you could be bothered to take pictures and ask for some Avios. You're motives are quite transparent. You didn't write to them and say, 'hey guys, clean up your act, get your cleaning staff to do their job right.' You didn't really write to complain about the cleanliness and lack thereof, you wrote to get some free Avios. When you didn't get them, that's what you find "very disappointing', not the lack of cleanliness.
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
Third, BA should indeed look at changing their cleaning contractor or staff if it is their own people. But like everything else, no doubt it comes down to the lowest bidder for the work. Just like the average traveller looking for the lowest price seat. If the traveller wants the lowest price, I don't see how they can complain if the airline looks for the lowest cleaning price. Both are doing the same thing, putting money ahead of any other consideration. People who live in glass houses.......................
There are people who look for any reason to try and get some free points out of it. " I couldn’t be bothered to point this out to cabin staff (in retrospect probably I should have) but I decided to email Customer Services with the pictures. Their response was very disappointing and basically said they can’t offer any Avios but they appreciate my valued feedback. " So yeah, you 'couldn't be bothered' but you could be bothered to take pictures and ask for some Avios. You're motives are quite transparent. You didn't write to them and say, 'hey guys, clean up your act, get your cleaning staff to do their job right.' You didn't really write to complain about the cleanliness and lack thereof, you wrote to get some free Avios. When you didn't get them, that's what you find "very disappointing', not the lack of cleanliness.
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
Third, BA should indeed look at changing their cleaning contractor or staff if it is their own people. But like everything else, no doubt it comes down to the lowest bidder for the work. Just like the average traveller looking for the lowest price seat. If the traveller wants the lowest price, I don't see how they can complain if the airline looks for the lowest cleaning price. Both are doing the same thing, putting money ahead of any other consideration. People who live in glass houses.......................
As for the stuffed crumbs etc in cavity - this is years of not being vacuumed and cleaners wiping the crumbs etc off surfaces and letting them build up in cavities.
Yes - this must be the fault of those pesky customers paying thousands of pounds...
#28
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,064
To be fair most of our LHR longhaul fleet have now been deep cleaned and there is a huge difference from before to after, they have now started on our shorthaul fleet, my only worry is how long they will stay clean!
#29
Join Date: May 2017
Location: UK
Programs: Deliveroo Plus
Posts: 179
Reading this leads me to reach three conclusions.
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
People who live in glass houses.......................
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
People who live in glass houses.......................
#30
Join Date: Aug 2016
Location: United Kingdom
Programs: BAEC Blue, Flying Blue Silver, Hilton Gold, Marriot Gold
Posts: 817
My dad recently did Club World for the first time since it became a flat bed product. LHR-MCT. He was frankly shocked how dirty the seat was and would not spend the money to fly BA again.
It's going to get to a point where they will have to do something about it.
It's going to get to a point where they will have to do something about it.