Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jun 28, 2018, 9:58 am
#496
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,010
Lets be honest, BA will do anything to save some pounds regardless what we say or think. This is a strategy the last few years. When did BA honoured a 'error' fare in the last 5 years or so? BA does not really care about its reputation. Yes its a race to the bottom but as long as their planes are pretty full and profitable they dont give a s**t about the reputation or feedback. Thats the sad reality.
Jun 28, 2018, 10:51 am
#499
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Jun 28, 2018, 11:19 am
#500
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,395
Some things - we are assured by the man at the helm - really do get changed as a direct result of customer feedback*.
The standout example that I can think of in recent times is the switch from complimentary food & drink on all ET sectors to a BoB-style model.
(* “We have reached this point as a consequence of an increasing number of requests from our customers” .... AC told Business Traveller magazine, when introducing BoB)
Jun 28, 2018, 12:41 pm
#501
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
You make an interesting point.
Some things - we are assured by the man at the helm - really do get changed as a direct result of customer feedback*.
The standout example that I can think of in recent times is the switch from complimentary food & drink on all ET sectors to a BoB-style model.
(* “We have reached this point as a consequence of an increasing number of requests from our customers” .... AC told Business Traveller magazine, when introducing BoB)
I don't feel that strongly about this topic to argue against the cynicism/realism/despair * here....
* delete as applicable
Jun 28, 2018, 7:41 pm
#504
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Yes. But there is literally a score that sets the financial value to the company of each customer, with status holders afforded an automatically higher one.
Furthermore, airline loyalty is what creates forums like these, and feedback from frequent flyers *is* listened to, irrespective of what the bucket load of ingrained cynicism on here leads you to believe.
Finally, money is made on the front of the aircraft, not the back, that's common knowledge. Getting status on Y flying, although possible, will only happen when you spend a lot. We are the small percentage that optimise £/TP, but even so, I've spent a fair proportion of my income on BA to get gold.
Furthermore, airline loyalty is what creates forums like these, and feedback from frequent flyers *is* listened to, irrespective of what the bucket load of ingrained cynicism on here leads you to believe.
Finally, money is made on the front of the aircraft, not the back, that's common knowledge. Getting status on Y flying, although possible, will only happen when you spend a lot. We are the small percentage that optimise £/TP, but even so, I've spent a fair proportion of my income on BA to get gold.
Jun 28, 2018, 10:43 pm
#505
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,499
I think the discussion on whether complaints will have an effect or not is frankly moot, like err... most discussion on whether any complaint to ba will have an effect or not.
by and large, their customers relations model is wholly useless and most complaints have little effects so if you are going to care about the fact it probably will lead to a copy and paste response don’t.
If what you want is to register your displeasure, however, do. Complaints are registered and the question of which are recurrent is reported upon so it is actually correct to say that if even a few dozens of people complain about something it will be noted as a recurrent complaint that month or whatever.
Whether anyone will do anything about it or not is entirely unpredictable. It largely depends on whether someone within the organisation wants to fight that particular battle. It’s impossible for any of us to know (and in my view, assuming it will happen and assuming it won’t happen rely on the same excessive belief in BA acting as a unitary actor as opposed to being an organisation which like all companies of that size is deeply divided between people with different preferences) but then complaining will only have taken you 5 minutes.
by and large, their customers relations model is wholly useless and most complaints have little effects so if you are going to care about the fact it probably will lead to a copy and paste response don’t.
If what you want is to register your displeasure, however, do. Complaints are registered and the question of which are recurrent is reported upon so it is actually correct to say that if even a few dozens of people complain about something it will be noted as a recurrent complaint that month or whatever.
Whether anyone will do anything about it or not is entirely unpredictable. It largely depends on whether someone within the organisation wants to fight that particular battle. It’s impossible for any of us to know (and in my view, assuming it will happen and assuming it won’t happen rely on the same excessive belief in BA acting as a unitary actor as opposed to being an organisation which like all companies of that size is deeply divided between people with different preferences) but then complaining will only have taken you 5 minutes.
Jun 29, 2018, 12:24 am
#506
Join Date: May 2013
Posts: 6,349
Yes. But there is literally a score that sets the financial value to the company of each customer, with status holders afforded an automatically higher one.
Furthermore, airline loyalty is what creates forums like these, and feedback from frequent flyers *is* listened to, irrespective of what the bucket load of ingrained cynicism on here leads you to believe.
Finally, money is made on the front of the aircraft, not the back, that's common knowledge. Getting status on Y flying, although possible, will only happen when you spend a lot. We are the small percentage that optimise £/TP, but even so, I've spent a fair proportion of my income on BA to get gold.
Furthermore, airline loyalty is what creates forums like these, and feedback from frequent flyers *is* listened to, irrespective of what the bucket load of ingrained cynicism on here leads you to believe.
Finally, money is made on the front of the aircraft, not the back, that's common knowledge. Getting status on Y flying, although possible, will only happen when you spend a lot. We are the small percentage that optimise £/TP, but even so, I've spent a fair proportion of my income on BA to get gold.
And on the other extreme as we know it's quite possible to get to Gold for a couple of grand if you plan it right. And quite possible to get to Gold without ever setting foot in a BA plane.
Of course BA listens to the views of frequent travellers, and no disrespect intended, but I think the notion that someone in Waterside Towers might be about to straighten up in their seat and attach more weight to your opinion on a cancelled mistake fare because you have made it from silver to gold is a touch fanciful.
Jul 1, 2018, 7:03 am
#509
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Still no reply to my query by Netflights, they're ignoring my emails, tweets and the queries sent on their help system.
Nice that I can only use the voucher through them.
Nice that I can only use the voucher through them.
Jul 2, 2018, 3:14 am
#510
Join Date: Apr 2013
Location: London, UK
Programs: BA Gold; Marriott Plat
Posts: 147
Still no refund as of this morning so I called Omega Travel. They processed the refund on the phone and made a new booking using the £100 voucher. After the voucher I got a return ticket to Istanbul for £6. Can't help but feel the jokes on BA on this one.