DYKWIA

They've got a sale on for around that price at the moment, albeit from AMS.

sunnyuk

I would think if BA ever did make a pricing mistake the TA would be on the phone to them in seconds. Think about all the extra work these TA have been lumped with. They must be getting hundreds of angry phone calls and emails daily. BA are refusing to even talk to customers telling them to call their TA. Even for the voucher the TA have to lay out the money.
I'm being to wonder if this was BA strategy!

dakaix

Sam Bee

The one BA 'error' fare i've had cancelled was due to an IATA currency error rather than a BA one! So it could happen to any airline - I look forward to seeing one appear on Virgin now we have their cast iron guarantees they will honour them!

megaloman

Didn't United CEO make a similar promise and then when they've sold thousands of £50 F tickets from London, they've bluntly cancelled them all?

ajbrowc

Has anyone received the refund or voucher from omega travel yet?

I've had nothing since the e-mail information me the booking has been cancelled.

Woodbinerich

There is no "voucher" as such. You have to contact Omega for the details (I say this in case it changed, and I don't want you to rely on this post), but essentially what they said to me was;

1. Book any BA operated flight, originating in London on 125 ticket stock.
2. When it comes to payment, put a false security number so that the transaction fails
3. Apparently the booking will still be created
4. Then you need to phone in to Omega, they will apply the discount and take payment over the phone, issue the ticket.

I haven't got around to actually doing any of the above. I would be interested if anyone has done so.

Thanks Rich

madfish

Woodbinerich

It's a good point

But whilst I wouldn't have that much confidence on that, I suspect the sting would come later when BA refuse to cough up to them as it sounds like there are some lists circulating.

Asya86

I purchased with Omega. The whole thing was a shambles. They didn't notify me, I called them on Monday night a week ago, after I heard from other Israelis in London that their flights to Tel Aviv was cancelled. They claimed I could only get the discount once my refund came in. When on Friday it hadn't come in yet (in fact a week later it still hasn't!) I called them and said I am sick of it and I want to re-book as they kept raising the price, so much so it got higher than BA directly!
They then e-mailed me while on the phone with the details and asked me to confirm via e-mail. The original price had been 190GBP and they gave me a 100GBP discount plus a 25GBP Omega discount that came out as 256GBP which wasn't so bad (as flight appeared to cost 419GBP by that day). They then generated a payment link and I had to pay while on the phone. The link wouldn't let me pay with Amex, unlike the original booking, and they claimed they don't take Xmex, so I gave in. After a few hours I received confirmation and was able to enter the booking into my BA executive club.
Note - they took my old booking number and based the order on that, I don't think anyone would be able to get the discount if they hadn't been affected.
Just happy it's over and I have a ticket which was pretty cheap, but it was a lot of stress and phone calls.

KeaneJohn

Woodbinerich

onobond

I'm in the same situation. In the mail informing about the cancellation, the only info regarding voucher compensation was:

"Airline will also provide £100 voucher per person as compensation"

I've had no physical voucher, nor any voucher code sent electronically. I'm not surprised, the reimbursement that was promised within 3-5 banking days, still hasn't emerged, although passing the time limit.

Deltus

To throw some more confusion into this, I've just spoken to Omega travel. The agent offered me a Lufthansa flight instead for an additional £70ish, or alternatively a full refund plus £100 voucher. Apparently the £100 voucher can only be used directly on the BA website, and should arrive by email in the next 3-5 working days. I'm skeptical, but don't want to spend any more time on the phone to Omega than I absolutely have to.

And for what it's worth, Omega was insistent that it was BA who cancelled the ticket, despite what the Silver line told me repeatedly last week.

jkdd77

I'm not qualified to express any view on the substantive merits or otherwise of litigation against BA regarding their cancellation (albeit that my hunch is that BA are on shaky legal ground), but, having recently brought a separate CEDR claim against BA regarding their refusal to re-route me following their cancellation of my flight (not being related to a 'mistake fare' in any way), which resulted in BA paying up promptly, I wondered whether a dispute of this nature might be well-suited to a CEDR arbitration following BA's inevitable rejection of customer complaints.

From the point of view of the customer, it's relatively quick and cheap (costs limited to £25), it's binding on BA, and even an adverse ruling is not binding on the passenger, albeit that it might be seen as persuasive by a district judge.

I'm aware of district judges ruling in favour of airlines, and other district judges ruling in favour of passengers in incredibly similar cases, but I'm not aware of any CEDR rulings on this topic. This may be because CEDR will only hear cases where a contract for aviation services has been entered into, and here, one party would be insisting that there was such a contract and one party would be insisting that there wasn't!