Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jun 21, 2018, 8:11 am
#422
Join Date: Aug 2014
Programs: BA GGL, CR
Posts: 193
Jun 21, 2018, 8:15 am
#423
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I'd never comment on the TLV as it's a very unique route / destination!
But the point I wanted to make listening the Radio 2 section is that apparently BA are now in discussions with people who bought non-cancellable hotels etc, so this may well be a small shift in position.
Also, the above quoted correspondence from BA talked about only cancelling flights from next Wednesday. I presume flights were booked for departures prior to next week, and BA has made the decision not to cancel them. Because - I assume - far greater risk of this blowing up at them? People rocking up at airports etc?
Jun 21, 2018, 8:32 am
#424
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Diamond
Posts: 529
Jun 21, 2018, 8:37 am
#426
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,127
Sounds like decision made by revenue management, who, in any company I've worked for, rarely consider customer service/recovery.
But, I'm sure it's been mentioned before, £187 is arguably not a mistake fare, so BA are on thin ice.
What would make a fare obviously a mistake fare?
But, I'm sure it's been mentioned before, £187 is arguably not a mistake fare, so BA are on thin ice.
What would make a fare obviously a mistake fare?
Jun 21, 2018, 8:41 am
#427
Join Date: Jul 2010
Location: UK
Programs: BA Gold
Posts: 1,021
It was on the Money Saving Expert bit of a show on BBC 5Live earlier in the week, someone had bought the flights, paid for a non refundable hotel and non refundable car hire and didn't know what to do now his flight was cancelled. The question was about whether BA would compensate him for that.
I can see why BA did cancel it but there will be people (like the man on the radio show) who probably booked in good faith and it's not necessarily a good luck. Alex Cruz has made a big deal about people searching on price alone and thus BA has to compete on it. It's a bit difficult if you're not sure if the price being offered is actually correct though :-)
I can see why BA did cancel it but there will be people (like the man on the radio show) who probably booked in good faith and it's not necessarily a good luck. Alex Cruz has made a big deal about people searching on price alone and thus BA has to compete on it. It's a bit difficult if you're not sure if the price being offered is actually correct though :-)
Jun 21, 2018, 8:47 am
#428
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
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Jun 21, 2018, 9:32 am
#429
Join Date: Jan 2012
Programs: BA Blue, IHG Spire, Marriott Gold
Posts: 396
At that time the news about the £100 voucher was only just breaking on here and no mention of it on the radio, I imagine he was a bit happier once the news of that filtered through to him (assuming his travel agent let him know anyway!)
Jun 21, 2018, 11:20 am
#431
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,098
Jun 21, 2018, 11:22 am
#432
Join Date: Aug 2012
Posts: 84
My OTA hasnt even told me if/that my tickets are cancelled!!!
Jun 21, 2018, 11:51 am
#433
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 761
Jun 21, 2018, 12:10 pm
#435
Join Date: Jul 2003
Location: The Garden of England
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