Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jun 20, 2018, 10:21 am
#302
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Thank you, missed that. OTOH, I still haven't got any voucher with the explicit conditions
Last edited by onobond; Jun 20, 2018 at 10:35 am
Jun 20, 2018, 10:25 am
#303
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I suspect this is a technicality, but interested in terms of what transpires.
Jun 20, 2018, 10:26 am
#304
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Perhaps a workaround to this issue is to honour the ticket and up the costs of other tickets globally by a couple of pounds? They would make the money back without anymore agro.
Jun 20, 2018, 10:29 am
#305
Join Date: Apr 2010
Posts: 538
I am afraid the agent you spoke to clearly has not paid any attention to the internal communications that BA has issued. The bookings were cancelled by BA and there is no blame attached to the travel agent.
Jun 20, 2018, 10:29 am
#306
Join Date: Aug 2013
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If they could up the cost of tickets globally by a couple of pounds, why wouldn't they do that anyway?
Jun 20, 2018, 10:30 am
#307
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I wonder if FT is getting a lot of views from media/general public due to this thread and what a 'normal' person makes of the mice recipe et al threads 
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Jun 20, 2018, 10:42 am
#310
Join Date: Aug 2014
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If I were the general counsel of BA, I would be advising my board to honour a ticket if Someone sends a letter before action. I’d ask the passenger whose ticket was being re-issued to sign a confidentiality clause, but given the proliferation of internet sites, I’d expect there to be little chance of that working.
If the most recent article is correct, and there are 2000 pax impacted, common sense tells you that there are bound to be a number of solicitors or barristers affected - probably someone senior like a Magic Cirrcle partner or QC too. They will clearly know that BA is on very shaky legal ground.
If the most recent article is correct, and there are 2000 pax impacted, common sense tells you that there are bound to be a number of solicitors or barristers affected - probably someone senior like a Magic Cirrcle partner or QC too. They will clearly know that BA is on very shaky legal ground.
Jun 20, 2018, 10:44 am
#311
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Jun 20, 2018, 11:07 am
#313
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Jun 20, 2018, 11:10 am
#314
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There was some sort of ‘consumer body’ spokesperson on (didn’t catch exact name of the organisation or the woman commenting) who took the line that if the fares had been £5 or £20 then nobody could conceivably take them to be genuine fares BUT the actual figures were entirely credible. Added that it would have far better for BA to have honoured the limited number of fares involved rather than risk considerable adverse publicity / media coverage.
Jun 20, 2018, 11:13 am
#315
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I actually think the short validity of the voucher is quite cute thinking from BA. For those who were planning to travel to TLV and still need to do so, the voucher can be used to soften the blow of the real fares and there should be no issue booking in the time period.
It's another matter for those who decided to travel purely because they saw the fare - it could be tough to find another attractive option in such a short window, but perhaps BA has chosen not to be very sympathetic to those?
It's another matter for those who decided to travel purely because they saw the fare - it could be tough to find another attractive option in such a short window, but perhaps BA has chosen not to be very sympathetic to those?
Because I genuinely want to travel and because my trip is in August which is an expensive period to fly, the voucher is precisely not going to be useful at all for my TLV plan and I'll have to use it for something else. This is all the more so that the travel agent told me that BA have not processed any refund and will only tell them on Friday when they will process refunds to the TA (who will then have to pass them on to the customers!) let alone vouchers. I have too much respect for the value of my time to take airlines to court but part of my genuinely hopes that someone else does and wins for themselves as I find BA's attitude both incompetent (in choosing to take their time in processing refunds) and dishonest (in stretching the definition of "manifest" errors well beyond what I believe it is intended to cover. In short, I suspect that the error is possibly obvious to BA but certainly not to the average customer, which is what would most likely be the standard to be used here). As I mentioned, I do not believe that the error was "manifest" in any shape or form (again, if they say that it was a mistake I am happy to take their word for it, but manifest, no way). As for the fact that the fare was less than BA's taxes and surcharges after the TA discount had been applied, that is not in any way unusual for some sale fares or even for some non-sale low fares which often have a base fare of £1 or 0 which can become negative after some TAs apply their discount.