Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jun 18, 2018, 4:00 pm
#241
Join Date: Jun 2018
Programs: BA
Posts: 8
Yes, has to be booked with the same OTA and the discount is per passenger and is applied per passenger, so if you say had a family of 4 your get 4 x £100 vouchers, but each one can only be applied against a new ticket, so you can't use the £400 for yourself to escape the family !
Jun 18, 2018, 4:01 pm
#242
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
This (the idea of the voucher through the OTA) is contradictory to what the BA GGL line told me and also my OTA (Omega) on the phone.
Also the email Omega sent me about the glitch said
‘
British Airways is also providing a voucher of 100 GBP per passenger as a compensation you will receive in 3- 5 working days which you can utilise directly with the airlines.
Which OTA did you use? Thanks
Also the email Omega sent me about the glitch said
‘
British Airways is also providing a voucher of 100 GBP per passenger as a compensation you will receive in 3- 5 working days which you can utilise directly with the airlines.
Jun 18, 2018, 4:08 pm
#243
Join Date: Jun 2018
Programs: BA
Posts: 8
Unless they are telling different OTA customers different things
Voucher details
1. Can only be used by affected customers, discount is not transferrable and has no cash value
2. Bookings to be made via the original travel agent. Discount is not available via BA directly or via another agent.
3. New booking must be made by 31 July 2018 for travel by 30 June 2019
4. £100 per customer to be used against a future booking on BA services
Voucher details
1. Can only be used by affected customers, discount is not transferrable and has no cash value
2. Bookings to be made via the original travel agent. Discount is not available via BA directly or via another agent.
3. New booking must be made by 31 July 2018 for travel by 30 June 2019
4. £100 per customer to be used against a future booking on BA services
Jun 18, 2018, 4:21 pm
#244
Join Date: Aug 2012
Posts: 84
On another note. I booked 8 tickets with a Ota called World Travel and they are adamant that the tickets will be honored. They claim that they have liaised with Ba and all the tickets will be reissued. I find that very very hard to believe. (Meanwhile they are cancelled with the same manifest fare error)
Jun 18, 2018, 4:22 pm
#245
Join Date: Aug 2012
Posts: 84
Yes, has to be booked with the same OTA and the discount is per passenger and is applied per passenger, so if you say had a family of 4 your get 4 x £100 vouchers, but each one can only be applied against a new ticket, so you can't use the £400 for yourself to escape the family !
Can vouchers with BA be stacked?
(I know these weren't BA vouchers but my question is in general)
Last edited by shayele; Jun 18, 2018 at 4:24 pm Reason: Mistake
Jun 18, 2018, 10:46 pm
#246
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,075
Surprisingly, Omega has sent different explanatory e-mails. Over the phone I was told that "due to the glitch caused by BA, they are giving every affected passenger a voucher worth £100". In my e-mail, considerably shorter than quoted by @Woodbinerich, it just says " Airline will also provide £100 voucher per person as compensation"
None of these statements implies other than what many others also understood, a voucher/code from BA to be used for future travel. As 'First impression lasts', my experience with Omega does not entice me to continue our short relationship
None of these statements implies other than what many others also understood, a voucher/code from BA to be used for future travel. As 'First impression lasts', my experience with Omega does not entice me to continue our short relationship
Jun 18, 2018, 10:54 pm
#247
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Update. No issues at the airport and have arrived safe and sound. Return is next week but I doubt BA will leave them high and dry if they cancel.
On another note. I booked 8 tickets with a Ota called World Travel and they are adamant that the tickets will be honored. They claim that they have liaised with Ba and all the tickets will be reissued. I find that very very hard to believe. (Meanwhile they are cancelled with the same manifest fare error)
On another note. I booked 8 tickets with a Ota called World Travel and they are adamant that the tickets will be honored. They claim that they have liaised with Ba and all the tickets will be reissued. I find that very very hard to believe. (Meanwhile they are cancelled with the same manifest fare error)
Jun 19, 2018, 1:38 am
#248
Join Date: Jun 2018
Programs: BA
Posts: 5
I don't understand, instead of offering (some passengers) a voucher, why don't ba give everyone a option of transferring their flight to the basic fare. That way they would make their money back from suitcase sales. I would be happy with that. (I only need 1 or 2 suitcases for the family)
Jun 19, 2018, 1:47 am
#249
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,574
I don't understand, instead of offering (some passengers) a voucher, why don't ba give everyone a option of transferring their flight to the basic fare. That way they would make their money back from suitcase sales. I would be happy with that. (I only need 1 or 2 suitcases for the family)
Jun 19, 2018, 2:07 am
#251
Join Date: Aug 2006
Programs: BAEC Gold/GGL, IHG Diamond AMB
Posts: 1,074
Just had a few mins between meetings and called Omega - straight through and super helpful, think I would use the guys again if I needed a TA. Not sure what the last paragraph means though!
Here's the email...
Dear Valued Customer,
This email is in regards with your Booking Reference Number- <redacted>, We are very sorry to inform you but your booking got cancelled by British Airways due to their system glitch (Manifest Fare Loading Error).
As your booking agent we asked airline for alternate flight / reshedule options however British Airways denied and instructed us that they have cancelled and processed full refund of total amount paid by customer . We sincerely apologies for this unusual error from British Airways. Airline will also provide £100 voucher per person as compensation. Please note we will process your refund today only, however it might be possible that the amount will reflect in your account or card in 03 to 05 business days. You will receive £100 voucher with refund amount only.
Also as we are your booking agent , we want to help you with new booking however it will be as per today's availability of seats and fares. We will adjust the full refund amount with your new booking with us and waive off the new booking admin fee as one time gesture of goodwill .
Kindly acknowledge this email by replying to us.
Thank you for your understanding & patience.
Here's the email...
Dear Valued Customer,
This email is in regards with your Booking Reference Number- <redacted>, We are very sorry to inform you but your booking got cancelled by British Airways due to their system glitch (Manifest Fare Loading Error).
As your booking agent we asked airline for alternate flight / reshedule options however British Airways denied and instructed us that they have cancelled and processed full refund of total amount paid by customer . We sincerely apologies for this unusual error from British Airways. Airline will also provide £100 voucher per person as compensation. Please note we will process your refund today only, however it might be possible that the amount will reflect in your account or card in 03 to 05 business days. You will receive £100 voucher with refund amount only.
Also as we are your booking agent , we want to help you with new booking however it will be as per today's availability of seats and fares. We will adjust the full refund amount with your new booking with us and waive off the new booking admin fee as one time gesture of goodwill .
Kindly acknowledge this email by replying to us.
Thank you for your understanding & patience.
Jun 19, 2018, 2:38 am
#253
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 761
Just had a few mins between meetings and called Omega - straight through and super helpful, think I would use the guys again if I needed a TA. Not sure what the last paragraph means though!
Here's the email...
Dear Valued Customer,
This email is in regards with your Booking Reference Number- <redacted>, We are very sorry to inform you but your booking got cancelled by British Airways due to their system glitch (Manifest Fare Loading Error).
As your booking agent we asked airline for alternate flight / reshedule options however British Airways denied and instructed us that they have cancelled and processed full refund of total amount paid by customer . We sincerely apologies for this unusual error from British Airways. Airline will also provide £100 voucher per person as compensation. Please note we will process your refund today only, however it might be possible that the amount will reflect in your account or card in 03 to 05 business days. You will receive £100 voucher with refund amount only.
Also as we are your booking agent , we want to help you with new booking however it will be as per today's availability of seats and fares. We will adjust the full refund amount with your new booking with us and waive off the new booking admin fee as one time gesture of goodwill .
Kindly acknowledge this email by replying to us.
Thank you for your understanding & patience.
Here's the email...
Dear Valued Customer,
This email is in regards with your Booking Reference Number- <redacted>, We are very sorry to inform you but your booking got cancelled by British Airways due to their system glitch (Manifest Fare Loading Error).
As your booking agent we asked airline for alternate flight / reshedule options however British Airways denied and instructed us that they have cancelled and processed full refund of total amount paid by customer . We sincerely apologies for this unusual error from British Airways. Airline will also provide £100 voucher per person as compensation. Please note we will process your refund today only, however it might be possible that the amount will reflect in your account or card in 03 to 05 business days. You will receive £100 voucher with refund amount only.
Also as we are your booking agent , we want to help you with new booking however it will be as per today's availability of seats and fares. We will adjust the full refund amount with your new booking with us and waive off the new booking admin fee as one time gesture of goodwill .
Kindly acknowledge this email by replying to us.
Thank you for your understanding & patience.
Jun 19, 2018, 2:42 am
#254
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I agree 100% with that - it's explaining that TA's are expected to refund immediately when they don't have the money, the airline do. And I know TA's can be reluctant to refund until they have the money back from the airline as frequently they have to dispute ADM's or refund amounts. If you book directly with the airline, and they are being slow with refunds it's because a) they have a shoddy or understaffed accounting dept, or they are using it as cashflow, which is worrying.
I hope it's not a template and that we just had the same person write the mail!