Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jun 16, 2018, 7:13 am
#183
Join Date: Jan 2018
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I wonder this too. The OTAs seem to have cast iron ways out of their respective contracts too. The Netflights one categorically states that if you want to cancel you'll be penalised, yet if they want to cancel it's just tough luck.
Jun 16, 2018, 7:28 am
#184
Join Date: Jan 2011
Location: London, UK
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So just to give another update, I was just proactively called by Omega, which was earlier than expected.
They say a full refund will be processed by the OTA and a voucher will be sent directly by the airline in between three and five working days.
They say a full refund will be processed by the OTA and a voucher will be sent directly by the airline in between three and five working days.
Jun 16, 2018, 9:55 am
#185
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Me too ...
Noticing the reservation was gone from my MMB, I called GGL to inquire about what happened. Was told that Omega had cancelled the flights yesterday, but contrary to BA SOP, not given any reason for cancellation. I was recommended to call Omega, which I did. Call answered in less tan 1min (!). The agent said flights were cancelled by BA due to a "booking glitch". I was told to have fare back and a BA voucher of £100. No further elaboration, but repeating the same info when I told her about contradictory response from BA.
Noticing the reservation was gone from my MMB, I called GGL to inquire about what happened. Was told that Omega had cancelled the flights yesterday, but contrary to BA SOP, not given any reason for cancellation. I was recommended to call Omega, which I did. Call answered in less tan 1min (!). The agent said flights were cancelled by BA due to a "booking glitch". I was told to have fare back and a BA voucher of £100. No further elaboration, but repeating the same info when I told her about contradictory response from BA.
Jun 16, 2018, 2:03 pm
#186
Join Date: Aug 2012
Posts: 84
My bookings have dissapeared. No word from Omega or BA. Spoke to both on Fri they seemed as baffled as I was. Well probably even more tbh.
My bookings are going to give BA a real headache as they have now left my three kids booked separately on Avios points alone on a flght.
I booked with Amex Ba Plat and they said its £200 for airline cancellation. I think its per booking vs per Pax
My bookings are going to give BA a real headache as they have now left my three kids booked separately on Avios points alone on a flght.
I booked with Amex Ba Plat and they said its £200 for airline cancellation. I think its per booking vs per Pax
Jun 16, 2018, 2:06 pm
#187
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Jun 16, 2018, 3:22 pm
#189
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Jun 16, 2018, 9:27 pm
#191
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Jun 16, 2018, 11:18 pm
#192
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Just to expand on the point (I was rushing through the airport whilst typing yesterday), I think generally airlines will not take responsibility for consequential losses arising from mistake fares. But in this case, we are taking about related admin/penalty costs which the airline itself is charging and as long as you get someone with a bit of authority and who has some information/access to info about the TLV situation, I think they will waive the charges.
Jun 16, 2018, 11:27 pm
#193
Join Date: Aug 2012
Posts: 84
Just to expand on the point (I was rushing through the airport whilst typing yesterday), I think generally airlines will not take responsibility for consequential losses arising from mistake fares. But in this case, we are taking about related admin/penalty costs which the airline itself is charging and as long as you get someone with a bit of authority and who has some information/access to info about the TLV situation, I think they will waive the charges.
Thanks!
Jun 17, 2018, 1:01 pm
#195
Join Date: Jan 2011
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Thanks!