Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jun 26, 2018, 10:57 am
#481
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,911
absolutely no code received, and no email with any information on how to use the £100 voucher. Tbh I am relying on the information kindly provided by Woodbinerich upthread. I don't hold out too much hope of success though based on my dealings with them so far on the phone.
Jun 26, 2018, 11:16 am
#483
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
They've followed up on what they said and I think, at least at the beginning, were lacking support or information from the airline. They have been, I think. helpful and reasonably conscientious.
I actually really feel that BA have thrown them (and the customers) under a bus here and I find it slightly surprising. Not for any other reason than it seems short sighted and bad business.
Jun 27, 2018, 9:08 am
#484
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,499
I'm becoming really tired of BA's incapacity to provide clear guidelines to travel agents or passengers.
I've now received an email from World Airfares giving me a choice between
I got an explanation on how to use the voucher with them (by calling their sales office) but when I asked if the refund has been processed, I was told that the original booking amount will be used towards the new booking. I asked what happens if my new booking is less than the original booking+voucher and they did not have an answer.
The guy seemed surprised that I did not want to rebook my TLV flight. As it happens, as I am not a complete cretin and my trip is in August for which prices increase very fast, I did not wait for them to figure out what on earth they were doing to rebook and cut my losses instead.
It would be easy to blame the TAs, but clearly they have received no clear instruction from BA since all of them are confused. As always where BA's back office is involved, it is a case of gross incompetence and complete carelessness. Tiresome.
I've now received an email from World Airfares giving me a choice between
Option 1 – Full refundA full refund will be processed to the same card the purchase was made, processed within 72 hours.Option 2 – Full refund and £100 British Airways future travel voucherFull refund processed as above, and a £100 British Airways voucher issued with the following conditions:1.Can only be used by affected customers, discount is not transferrable and has no cash value2.Bookings to be made via the original travel agent. If a customer wants to book directly with BA.com, they can call the contact centre. 3.New booking must be made by 31 July 2018 for travel by 30 June 20194.£100 per customer to be used against a future booking on BA services
I chose option 2 (obviously) but then contacted them to ask how I can book directly on ba.com... to be told that I can't. I got an explanation on how to use the voucher with them (by calling their sales office) but when I asked if the refund has been processed, I was told that the original booking amount will be used towards the new booking. I asked what happens if my new booking is less than the original booking+voucher and they did not have an answer.
The guy seemed surprised that I did not want to rebook my TLV flight. As it happens, as I am not a complete cretin and my trip is in August for which prices increase very fast, I did not wait for them to figure out what on earth they were doing to rebook and cut my losses instead.
It would be easy to blame the TAs, but clearly they have received no clear instruction from BA since all of them are confused. As always where BA's back office is involved, it is a case of gross incompetence and complete carelessness. Tiresome.
Jun 27, 2018, 9:17 am
#485
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Jun 27, 2018, 9:19 am
#486
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,888
I got an explanation on how to use the voucher with them (by calling their sales office) but when I asked if the refund has been processed, I was told that the original booking amount will be used towards the new booking. I asked what happens if my new booking is less than the original booking+voucher and they did not have an answer.
The guy seemed surprised that I did not want to rebook my TLV flight. As it happens, as I am not a complete cretin and my trip is in August for which prices increase very fast, I did not wait for them to figure out what on earth they were doing to rebook and cut my losses instead.
The guy seemed surprised that I did not want to rebook my TLV flight. As it happens, as I am not a complete cretin and my trip is in August for which prices increase very fast, I did not wait for them to figure out what on earth they were doing to rebook and cut my losses instead.
Jun 27, 2018, 10:25 am
#487
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,499
to be fair there is nothing in the guidance BA sent to the TAs (as posted earlier in the thread), that the refund can only be done as a credit for future bookings so I think either your TA has misunderstood what they are supposed to do (i.e. refund full amount to you) or are just trying to deliberately trying to pull a fast one on you. The simple fact is BA have said the bookings are cancelled and refunds are bing processed, and teh TA should refund you in full regardless of whether you want to book something else with them.
Jun 28, 2018, 1:03 am
#488
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
My Netflights refund is back, but communication with them is sporadic at best. I'm trying to get them to drop the £7 cost to call them to use the voucher. I am going to be calling from Japan, so the cost will be even more, and with their prices being 40% higher on SH, it seems a bit unfair that using the voucher will cost me £40 than booking directly with BA.
Jun 28, 2018, 1:05 am
#489
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
My Netflights refund is back, but communication with them is sporadic at best. I'm trying to get them to drop the £7 cost to call them to use the voucher. I am going to be calling from Japan, so the cost will be even more, and with their prices being 40% higher on SH, it seems a bit unfair that using the voucher will cost me £40 than booking directly with BA.
Jun 28, 2018, 1:08 am
#490
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Probably a good idea. I hit BAEC Gold in a couple of weeks, my opinion might have a bit more weight then, so I'll drop them a letter then (one of those things with stamps on, paper and real ink).
Jun 28, 2018, 2:11 am
#492
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,427
Jun 28, 2018, 2:54 am
#493
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
Jun 28, 2018, 3:09 am
#494
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Jun 28, 2018, 3:22 am
#495
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308