Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Mistake fare LHR - TLV [Tickets now cancelled by BA]

Mistake fare LHR - TLV [Tickets now cancelled by BA]

Reply

Old Jun 21, 18, 7:54 am
  #421  
 
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, TK Elite, Accor Gold, Hilton Dia, IHG Plat
Posts: 913
Originally Posted by simons1 View Post
A flight in a tardis perhaps
good point! Lol. I made a mistake - can I cancel my post?
orbitmic and Ned1968 like this.
Woodbinerich is offline  
Reply With Quote
Old Jun 21, 18, 8:11 am
  #422  
 
Join Date: Aug 2014
Programs: BA GGL, CR
Posts: 186
Originally Posted by Deltus View Post
How would you litigate though? Pay for a new B-class ticket for the same flights and MCOL for the ticket price? Seems quite high-risk...
doesnt need to be a B class ticket. Just book in the cheapest ticket for the flight you were on and sue them for the difference.
pablol is offline  
Reply With Quote
Old Jun 21, 18, 8:15 am
  #423  
 
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,504
Originally Posted by orbitmic View Post
Hopefully, BA will lose further market shares to both TLV and DXB over their stretching of the notion of "manifest" error.
Re: DXB sadly we lost the 2 x daily QF A380's and now BI have announced they are dropping the DXB stop on their BWN flights, so I can only see BA gaining market share and increasing price (note - slightly negated by 1 new STN flight on EK).

I'd never comment on the TLV as it's a very unique route / destination!

But the point I wanted to make listening the Radio 2 section is that apparently BA are now in discussions with people who bought non-cancellable hotels etc, so this may well be a small shift in position.

Also, the above quoted correspondence from BA talked about only cancelling flights from next Wednesday. I presume flights were booked for departures prior to next week, and BA has made the decision not to cancel them. Because - I assume - far greater risk of this blowing up at them? People rocking up at airports etc?
Sam Bee is offline  
Reply With Quote
Old Jun 21, 18, 8:32 am
  #424  
 
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Silver
Posts: 252
Vgravity is offline  
Reply With Quote
Old Jun 21, 18, 8:33 am
  #425  
 
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Silver
Posts: 252
Given the extent and the tone of the coverage on this, do BA regret not letting this one slide?
Vgravity is offline  
Reply With Quote
Old Jun 21, 18, 8:37 am
  #426  
 
Join Date: Apr 2008
Location: London
Programs: Mucci, BA Gold, VS Gold, Accor Gold, Hilton Gold
Posts: 1,707
Sounds like decision made by revenue management, who, in any company I've worked for, rarely consider customer service/recovery.

But, I'm sure it's been mentioned before, 187 is arguably not a mistake fare, so BA are on thin ice.

What would make a fare obviously a mistake fare?
Sealink is offline  
Reply With Quote
Old Jun 21, 18, 8:41 am
  #427  
 
Join Date: Jul 2010
Location: UK
Programs: BA Gold
Posts: 375
Originally Posted by Eskimoboy View Post
It was on the Money Saving Expert bit of a show on BBC 5Live earlier in the week, someone had bought the flights, paid for a non refundable hotel and non refundable car hire and didn't know what to do now his flight was cancelled. The question was about whether BA would compensate him for that.

I can see why BA did cancel it but there will be people (like the man on the radio show) who probably booked in good faith and it's not necessarily a good luck. Alex Cruz has made a big deal about people searching on price alone and thus BA has to compete on it. It's a bit difficult if you're not sure if the price being offered is actually correct though :-)
to which the answer is surely for him to rebook with a LCC or maybe using his voucher? If it is all about the non refundables on a genuine trip, surely the loss of Avios or TPs is irrelevant?
bluemoon68 is offline  
Reply With Quote
Old Jun 21, 18, 8:47 am
  #428  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 4,958
Originally Posted by ajbrowc View Post
The "Flexible Ticket" doesn't wash I'm afraid, as my booking confirmation says:
but you can change the dates so it is flex
scubaccr is offline  
Reply With Quote
Old Jun 21, 18, 9:32 am
  #429  
 
Join Date: Jan 2012
Programs: BA Bronze
Posts: 268
Originally Posted by bluemoon68 View Post


to which the answer is surely for him to rebook with a LCC or maybe using his voucher? If it is all about the non refundables on a genuine trip, surely the loss of Avios or TPs is irrelevant?
At that time the news about the 100 voucher was only just breaking on here and no mention of it on the radio, I imagine he was a bit happier once the news of that filtered through to him (assuming his travel agent let him know anyway!)
Eskimoboy is offline  
Reply With Quote
Old Jun 21, 18, 11:19 am
  #430  
 
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,002
VS is right in there:

Steve_ZA is offline  
Reply With Quote
Old Jun 21, 18, 11:20 am
  #431  
 
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, AC, SQ, BA, OZ, LX, TK
Posts: 751
Originally Posted by Steve_ZA View Post
I was waiting for that.
AlwaysFlyStar is offline  
Reply With Quote
Old Jun 21, 18, 11:22 am
  #432  
 
Join Date: Aug 2012
Posts: 69
Originally Posted by Eskimoboy View Post
At that time the news about the 100 voucher was only just breaking on here and no mention of it on the radio, I imagine he was a bit happier once the news of that filtered through to him (assuming his travel agent let him know anyway!)

My OTA hasnt even told me if/that my tickets are cancelled!!!
shayele is offline  
Reply With Quote
Old Jun 21, 18, 11:51 am
  #433  
 
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci des Cieux Bleus de British Airways BA GGL/CCR
Posts: 309
Originally Posted by Steve_ZA View Post
Excellent, you really can't blame them. I'd have been all over this if I'd been working for one of BA's competitors.
Mike P is offline  
Reply With Quote
Old Jun 21, 18, 11:57 am
  #434  
 
Join Date: May 2012
Posts: 134
Just to come back to the legal standard here. In layman's terms the passenger "must have known" that BA made an error.

Given Wizz's offer, I do not see how BA can meet that standard.




​​​​​​​
flyercity is offline  
Reply With Quote
Old Jun 21, 18, 12:10 pm
  #435  
 
Join Date: Jul 2003
Location: The Garden of England
Programs: BA Gold AA Lifetime Gold
Posts: 396
Originally Posted by Steve_ZA View Post
VS is right in there:

https://twitter.com/VirginAtlantic/status/1009809030125096962
Was just going to share something similar from them on Instasham.

Oh how I want them to have a mega mistake fare.........

Spike
Funky Spike is online now  
Reply With Quote

Thread Tools
Search this Thread