Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jun 16, 2018, 2:40 am
#168
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
So who do I need to go to court with - the OTA or BA? My confirmed ticket is a contract with BA, right...? It's been a while since my degree module on commercial law...
Jun 16, 2018, 2:59 am
#169
Join Date: Nov 2004
Location: LHR GVA HKG TLV PVG JFK
Programs: AA EXP
Posts: 3,952
This was not a clear fare mistake, easily within realm of a deep sale. I suspect the attraction here was the high TPs, most of public would have no inkling of that. Hope someone does do the lawelawy thing...
Jun 16, 2018, 3:04 am
#170
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Diamond
Posts: 529
It was extremely cheap for a B class (and therefore flexible) ticket - offering 140 TPs and 8k Avios. Indeed that was surely the reason FTers booked it.
I don’t think many on here seriously thought it wasn’t a mistake. The fare element was -£9 after all.
That said, given cancelling tickets like this isn’t a zero cost option - and it’s not a loss like some of the J/F mistake fares - I’m a bit surprised BA didn’t let this one slide.
Provided I get my money back reasonably swiftly, I’m not going to get in a state about this.
I don’t think many on here seriously thought it wasn’t a mistake. The fare element was -£9 after all.
That said, given cancelling tickets like this isn’t a zero cost option - and it’s not a loss like some of the J/F mistake fares - I’m a bit surprised BA didn’t let this one slide.
Provided I get my money back reasonably swiftly, I’m not going to get in a state about this.
Jun 16, 2018, 3:06 am
#171
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
I am going to say this - I have often wondered when these sort of incidents occur, whether they caught on because of all the noise on here? We can never prove that, of course, but I do wonder nevertheless. Promotions and sales are one thing, but mistakes are another. I remember those feeding frenzies over some of those error fares - the Scandinavian one comes to mind. I forget which country it was, but it did cause a lot of upset. That is not a criticism of anyone, but I do wonder whether we kill these in our eagerness?
That said, I am indebted to some of the wrinkles that have been unearthed here and for some of the help and advice freely and willingly given to me.
That said, I am indebted to some of the wrinkles that have been unearthed here and for some of the help and advice freely and willingly given to me.
It was sent to 92,000 people who subscribe to “Dan’s deals”.
https://www.dansdeals.com/airfare-de...57-round-trip/
As another datapoint if helpful, I took the step of calling BA to find out what was going on, as the OTA are saying call Tuesday. BA confirmed it was a manifest error and all flights will be/ have been voided, but they will offer a 100 gbp voucher to all affected as goodwill (details were scant , I don’t know whether that’s per trip or per person, how the voucher will be redeemable etc).
Jun 16, 2018, 3:10 am
#172
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
How did you know what the selling class was when booking? I tried to find out on momondo and omega during the booking process but it wasn’t shown anywhere. First I knew it booked in to B selling class was when looking at the booking in BA MMB
Jun 16, 2018, 5:52 am
#174
Join Date: Dec 2014
Location: Bradford, England
Programs: BA GGL/CCR , HH Diamond
Posts: 274
It’s hard to know generally, but in this case I think the fare was more widely known.
It was sent to 92,000 people who subscribe to “Dan’s deals”.
https://www.dansdeals.com/airfare-de...57-round-trip/
As another datapoint if helpful, I took the step of calling BA to find out what was going on, as the OTA are saying call Tuesday. BA confirmed it was a manifest error and all flights will be/ have been voided, but they will offer a 100 gbp voucher to all affected as goodwill (details were scant , I don’t know whether that’s per trip or per person, how the voucher will be redeemable etc).
Jun 16, 2018, 5:55 am
#175
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
As another datapoint if helpful, I took the step of calling BA to find out what was going on, as the OTA are saying call Tuesday. BA confirmed it was a manifest error and all flights will be/ have been voided, but they will offer a 100 gbp voucher to all affected as goodwill (details were scant , I don’t know whether that’s per trip or per person, how the voucher will be redeemable etc).
Last edited by KARFA; Jun 16, 2018 at 6:23 am
Jun 16, 2018, 6:04 am
#176
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Jun 16, 2018, 6:41 am
#178
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Diamond
Posts: 529
I wouldnt have booked it otherwise.
Jun 16, 2018, 6:42 am
#179
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
I am planning to speak to Omega on Tuesday ( Omega said they needed the managers to look at things for this fare on Monday and they would be ok to respond the next day).
Jun 16, 2018, 6:52 am
#180
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957