Poor Service Complaint
Jun 11, 2018, 12:21 am
#17
Join Date: Apr 2008
Location: north of heathrow
Posts: 1,109
What do you mean by “pre-drink service”? Do you mean pre take off drink? Or pre meal drink?
Jun 11, 2018, 2:20 am
#18
Join Date: May 2013
Posts: 6,349
Far be it for me to defend BA but I find this all very trivial.
Jun 11, 2018, 2:30 am
#19
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
The case of the missing drink should have been easy to fix onboard - I'll put some tips down for anyone in a similar situation going forward...
Step 1 Identify that you need a drink, or notice someone else is being served one and then realise you would like one also
Step 2 press bell, discuss with FA and ask for drink,
Step 2 Drink said drink,
Step 4 rinse and repeat as needed
Step 1 Identify that you need a drink, or notice someone else is being served one and then realise you would like one also
Step 2 press bell, discuss with FA and ask for drink,
Step 2 Drink said drink,
Step 4 rinse and repeat as needed
Jun 11, 2018, 2:32 am
#20
Join Date: Mar 2015
Location: London / Brighton
Programs: BAEC Gold / M-Life Gold / HH Diamond
Posts: 1,634
Another data point...
21 flights this year so far, 100% of my First and CW flights I was personally greeted, 0% of my CE and ET flights I was personally greeted.
I'd echo what others have said, the greeting is not a published service standard so there's nothing to really complain about. The drinks, however, I can see would be annoying if you were not in the half of the cabin that got served, and so maybe a quick tweet or the customer service form would be your best bet.
21 flights this year so far, 100% of my First and CW flights I was personally greeted, 0% of my CE and ET flights I was personally greeted.
I'd echo what others have said, the greeting is not a published service standard so there's nothing to really complain about. The drinks, however, I can see would be annoying if you were not in the half of the cabin that got served, and so maybe a quick tweet or the customer service form would be your best bet.
Jun 11, 2018, 3:00 am
#21
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,636
The contrast between the triviality of the complaint and the earnestness of finding a method of complaint that would be "actually listened to" is very amusing
Jun 11, 2018, 3:03 am
#22
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I don't mean to sound rude, but are you seriously contemplating writing in or calling to complain about not being greeted on board? I hear Mrs Bouquet did that! 
As for the drinks, and as noted above, there is a button above your head which will summon someone who will get you a refreshment (even in WT+!). The days of liveried, white-linen service on BA are long gone.
As for the drinks, and as noted above, there is a button above your head which will summon someone who will get you a refreshment (even in WT+!). The days of liveried, white-linen service on BA are long gone.
Jun 11, 2018, 3:05 am
#23
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,918
No idea how you have managed a Gold greeting on every flight you have bee on till now.
I got an occasional Gold greeting in ET, never in WT+
I got an occasional Gold greeting in ET, never in WT+
Jun 11, 2018, 3:10 am
#24
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,347
Personally I'm happy when I don't get the Gold greeting - it always seems completely pointless.
Jun 11, 2018, 3:11 am
#25
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,429
Jun 11, 2018, 3:17 am
#27
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I don't think it even registers with me when I don't get a Gold greeting, which is quite a lot of the time.
Jun 11, 2018, 3:23 am
#28
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,895
Well, looking at my LHR-CPH this morning, there were 4 rows of CE, therefore max 16 CE passengers.
When I arrived at the gate to board, the queues had already formed and there were approx 25 people already in the Group 1 queue, and more joined behind me. So, even assuming that all CE passengers were in the queue when I arrived (and they certainly weren't!) then there were at least 10-15 Golds and above, probably more, in ET alone, on my flight.
Much as it's nice to get a greeting sometimes, I can completely see how the numbers sometimes make this impossible, even if the SCCM wants to (which is also not necessarily a certainty!)
When I arrived at the gate to board, the queues had already formed and there were approx 25 people already in the Group 1 queue, and more joined behind me. So, even assuming that all CE passengers were in the queue when I arrived (and they certainly weren't!) then there were at least 10-15 Golds and above, probably more, in ET alone, on my flight.
Much as it's nice to get a greeting sometimes, I can completely see how the numbers sometimes make this impossible, even if the SCCM wants to (which is also not necessarily a certainty!)
Jun 11, 2018, 4:18 am
#29
Join Date: Nov 2005
Programs: BA Exec
Posts: 647
Who can recommend the best way to provide BA with feedback on my recent flights so it is actually listened to? Overall flight was fine but on my recent flight to TLV The CSD failed to give me the gold greeting on both legs, and on the return leg they only did a pre-drink service on one side of the cabin (this was in WT+)! The last point I found especially poor. First world problems I know...but I would still like to make sure they know about this.
FYI the Gold card holder greeting is dependent on circumstances on the day and is not a “must” but a “should”.
I would recommend in future you raise your disappointment with the CSD or CSM on the flight itself, so that they can take immediate action if necessary.
Jun 11, 2018, 4:21 am
#30
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
OP maybe since the GDPR went live you need to opt in to receive a Gold greeting?
Ok on a more serious note, what value does this add? I'm curious as speaking for myself I'd prefer not to have it, it's often cringeworthy and I say that with the greatest respect to the BA CC who I think are BA's best asset.
Ok on a more serious note, what value does this add? I'm curious as speaking for myself I'd prefer not to have it, it's often cringeworthy and I say that with the greatest respect to the BA CC who I think are BA's best asset.