Problem with BA App on iPhone
Jun 8, 2018, 3:39 pm
#16
Join Date: Sep 2017
Location: Central Scotland, UK
Programs: BAEC Gold
Posts: 286
Most frustrating.
Jun 11, 2018, 4:33 am
#17
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, HH Diamond, IHG Diamond Amb
Posts: 375
I have had the same problem for about a week.
the problem is when you do “Quick Check In”, but in the app if you go to “Change Seat” it takes you to a different page and if you make no changes you will see that it changes to “checked in”. When you go back to the app and select “Check In/Boarding Pass” it allows you to get and save your BP
the problem is when you do “Quick Check In”, but in the app if you go to “Change Seat” it takes you to a different page and if you make no changes you will see that it changes to “checked in”. When you go back to the app and select “Check In/Boarding Pass” it allows you to get and save your BP
Jun 11, 2018, 4:39 am
#18
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
The last few times I try and check in with the BA App on my iPhone X, it seems to get stuck in a loop. It says it's retrieving boarding pass but the pass is not retrieved and it puts me back to the screen to Check In. The only way out is to go on to the BA website, Manage My Booking and check in from there and send boarding pass by email. If i then go back to the app, I can successfully retrieve the boarding pass.
One person on Twitter so far has seen my tweet to BA and said they have the same problem.
Anyone else? Or do you know a fix?
BA have said email them with an error message, but there is no error message, it just seems to get stuck in a loop!
One person on Twitter so far has seen my tweet to BA and said they have the same problem.
Anyone else? Or do you know a fix?
BA have said email them with an error message, but there is no error message, it just seems to get stuck in a loop!
Last edited by Quarky Quark; Jun 11, 2018 at 4:40 am Reason: sp
Jun 11, 2018, 9:25 am
#19
Join Date: Aug 2015
Posts: 159
Jan 13, 2019, 12:03 pm
#20
Join Date: Aug 2011
Programs: BA Gold, IHG Platinum
Posts: 325
Anyone else having problems getting their boarding pass on the I-phone app?
I get the following error:
Check in / boarding pass error. Sorry, there was a problem with passbook.
It’s not my phone as I have tried in on both my personal and my work phone.
I get the following error:
Check in / boarding pass error. Sorry, there was a problem with passbook.
It’s not my phone as I have tried in on both my personal and my work phone.
Feb 1, 2019, 6:09 am
#21
Join Date: Jun 2018
Location: London, UK
Programs: BAEC Gold (OneWorld Emerald) & Hilton Honors Diamond
Posts: 51
Using the app over the last few days it keeps erroring and logging me out! The problem is so severe that it happens whenever I move screen on the app.
Not great as I use a secure password and so have to copy and paste it from the password manager, making the app useless.
Take it I'm not alone? I can't see anything from BA flagging that they know there is an issue.
Not great as I use a secure password and so have to copy and paste it from the password manager, making the app useless.
Take it I'm not alone? I can't see anything from BA flagging that they know there is an issue.
Feb 1, 2019, 6:11 am
#22
Join Date: Mar 2018
Programs: BA GGL/CCR/GFL
Posts: 103
Using the app over the last few days it keeps erroring and logging me out! The problem is so severe that it happens whenever I move screen on the app.
Not great as I use a secure password and so have to copy and paste it from the password manager, making the app useless.
Take it I'm not alone? I can't see anything from BA flagging that they know there is an issue.
Not great as I use a secure password and so have to copy and paste it from the password manager, making the app useless.
Take it I'm not alone? I can't see anything from BA flagging that they know there is an issue.
Wish they'd fix it hi-jacking the audio as well.
Feb 1, 2019, 6:12 am
#23
Join Date: Sep 2008
Location: UK
Programs: BA Gold, Bonvoy Platinum, HH Diamond; others
Posts: 740
Using the app over the last few days it keeps erroring and logging me out! The problem is so severe that it happens whenever I move screen on the app.
Not great as I use a secure password and so have to copy and paste it from the password manager, making the app useless.
Take it I'm not alone? I can't see anything from BA flagging that they know there is an issue.
Not great as I use a secure password and so have to copy and paste it from the password manager, making the app useless.
Take it I'm not alone? I can't see anything from BA flagging that they know there is an issue.
Feb 1, 2019, 6:19 am
#24
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
Same here. Frustrating. Seems there is an issue with either the website of the app every time I ever go to use them. Very poor. I can't think of another business with such a high profile that is so incapable of producing and managing a reliable IT platform.
Feb 1, 2019, 6:32 am
#25
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,041
Every time I try to use my BA app (iPhone X, IOS 12.1.3) it tells me there is an error and logs me out. When I log back in, I can't see any bookings. Eventually, they appear. When I try to look at any of them, I get a message telling me there is an error and I am logged out again.
Unbelievably frustrating and irritating.
Unbelievably frustrating and irritating.
Feb 1, 2019, 6:42 am
#26
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,874
Yes it's been happening on and off for months but never as frequently as now.
If any of my clients had something this severe, it would be a P1 issue and the dev teams wouldn't be going home until it was fixed, tested, retested and deployed. It must be affecting hundreds of thousands of customers but they seem to think it's OK. Madness as it's so many people's major interface to their business and it makes the whole business look bad by association.
If any of my clients had something this severe, it would be a P1 issue and the dev teams wouldn't be going home until it was fixed, tested, retested and deployed. It must be affecting hundreds of thousands of customers but they seem to think it's OK. Madness as it's so many people's major interface to their business and it makes the whole business look bad by association.
Feb 1, 2019, 8:31 am
#30
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
you can't have everything the money from maintaining BA's web services was spent on the 100 advertising. They have our money so we slip down the priority list and new business is king....
John
John