Flight cancelled - option please?
Jun 6, 2018, 9:31 am
#1
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Join Date: Aug 2011
Posts: 27
Flight cancelled - option please?
We have just received an email to say our flight from YVR to LHR on 27th March 2019 has been cancelled. We'd booked two seats in CW with an Amex 2for1.
Before I call BA I'd just like to understand our options. I've checked availability and the only reward seats out of YYC in March are 31st (too late), so am looking at alternative airports. YVR only has economy reward seats that week, so I'm looking further afield to SEA which has two reward available in First on 28th March which we could stretch to.
Please can someone refresh me on the rule of rebooking a different airport at no additional cost, does it have to be within a certain number of miles?
Given the flight has been cancelled do BA have any obligation to get us to another airport?
Thanks in advance
Before I call BA I'd just like to understand our options. I've checked availability and the only reward seats out of YYC in March are 31st (too late), so am looking at alternative airports. YVR only has economy reward seats that week, so I'm looking further afield to SEA which has two reward available in First on 28th March which we could stretch to.
Please can someone refresh me on the rule of rebooking a different airport at no additional cost, does it have to be within a certain number of miles?
Given the flight has been cancelled do BA have any obligation to get us to another airport?
Thanks in advance
Jun 6, 2018, 9:52 am
#3
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If, however, it is a YYC-LHR flight (as BA6501 surmises), then I think that this is the thread: Another 787 route casualty - Calgary route curtailed W18
Jun 6, 2018, 9:54 am
#4
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Jun 6, 2018, 9:55 am
#5
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(removed text, the original post had the wrong airport)
See Another 787 route casualty - Calgary route curtailed W18
and in particular the advice to wait until BA have sorted out some re-accommodation policy which has an option of not going via the USA.
See Another 787 route casualty - Calgary route curtailed W18
and in particular the advice to wait until BA have sorted out some re-accommodation policy which has an option of not going via the USA.
Jun 6, 2018, 9:55 am
#6
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Which flight were you booked on? I can see BA84 YVR-LHR on 27 March 2019 is still in the availability displays and still showing 9s across all cash booking classes (according to EF) - and it is still bookable on ba.com. So the first thing to do would be to check that the email wasn't simply a mistake, and to ask whether the flight has actually been cancelled.
If, however, it is a YYC-LHR flight (as BA6501 surmises), then I think that this is the thread: Another 787 route casualty - Calgary route curtailed W18
If, however, it is a YYC-LHR flight (as BA6501 surmises), then I think that this is the thread: Another 787 route casualty - Calgary route curtailed W18
Jun 6, 2018, 10:06 am
#7
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Remember in cases like yours BA will open up reward seats to accommodate you so don’t worry if you're not seeing any CW seats or only economy.
whilst you wait a couple of days for BA to sort themselves out I’d spend a little bit of time looking at other flight options that suit yiu.
whilst you wait a couple of days for BA to sort themselves out I’d spend a little bit of time looking at other flight options that suit yiu.
Jun 6, 2018, 10:08 am
#8
Join Date: May 2004
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I thought there might have been a mix-up between YVR and YYC in the initial post...
The advice above to see what options BA offers is probably pretty solid advice. In the case of a cancelation, my experience is that BA open revenue seats for an alternative. I've never dealt with something this far out, though.
If you can make your own way to YVR, that will probably be the best solution here... as noted above the BA84 is wide open.
If it's important that you fly from YYC instead, then you can always ask if they will put you on an AS flight to SEA and connect to BA48, but that would involve a long layover in SEA.
Do think about what you really want before you call in and/or agree to a reroute, as you will probably only get one change without cost.
The advice above to see what options BA offers is probably pretty solid advice. In the case of a cancelation, my experience is that BA open revenue seats for an alternative. I've never dealt with something this far out, though.
If you can make your own way to YVR, that will probably be the best solution here... as noted above the BA84 is wide open.
If it's important that you fly from YYC instead, then you can always ask if they will put you on an AS flight to SEA and connect to BA48, but that would involve a long layover in SEA.
Do think about what you really want before you call in and/or agree to a reroute, as you will probably only get one change without cost.
Jun 6, 2018, 10:43 am
#9
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Posts: 27
I thought there might have been a mix-up between YVR and YYC in the initial post...
The advice above to see what options BA offers is probably pretty solid advice. In the case of a cancelation, my experience is that BA open revenue seats for an alternative. I've never dealt with something this far out, though.
If you can make your own way to YVR, that will probably be the best solution here... as noted above the BA84 is wide open.
If it's important that you fly from YYC instead, then you can always ask if they will put you on an AS flight to SEA and connect to BA48, but that would involve a long layover in SEA.
Do think about what you really want before you call in and/or agree to a reroute, as you will probably only get one change without cost.
The advice above to see what options BA offers is probably pretty solid advice. In the case of a cancelation, my experience is that BA open revenue seats for an alternative. I've never dealt with something this far out, though.
If you can make your own way to YVR, that will probably be the best solution here... as noted above the BA84 is wide open.
If it's important that you fly from YYC instead, then you can always ask if they will put you on an AS flight to SEA and connect to BA48, but that would involve a long layover in SEA.
Do think about what you really want before you call in and/or agree to a reroute, as you will probably only get one change without cost.
Jun 6, 2018, 10:46 am
#10
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Jun 6, 2018, 10:47 am
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Jun 6, 2018, 10:47 am
#12
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Jun 6, 2018, 10:52 am
#13
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Jun 6, 2018, 10:55 am
#14
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Typically, BA are among the bad guys when it comes to cancellations - not the only bad guys but bad guys nonetheless and worse than many competitors. They will rebook you on any ba service in the same class of travel, however, they will prefer to make you waste entire days rather than reaccommodate you in the same class of travel on competitors (arguably their ec261 obligation as it doesn’t specify airline) or on a ba flight in a higher class of travel (common sense which most decent airlines implement if there are no seats in your travel class on your original travel date). They will also avoid paying you ec262 regulatory compensation if they can find a loophole and will not inform you of your rights proactively though obliged to do so according to the regulations.
In short, do not expect them to play ‘fair’, they aren’t, and be ready to fight for your rights if need be.
In short, do not expect them to play ‘fair’, they aren’t, and be ready to fight for your rights if need be.