Another 787 route casualty - Calgary route curtailed W18
Jun 19, 2018, 6:34 am
#91
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,143
AS via Seattle has just been added as an option:
Rebooking Allowance on Alaska Airlines (AS)
Rebook onto Alaska Airlines (AS) services between Seattle (SEA) and Calgary (YYC) or v.v. as close to the original travel date as possible between 28 October 2018 and 30 March 2019
Use the following classes: Club World - Use F or P class
World Traveller Plus - Use Y/S/B/M/H/Q/L/V class
World Traveller - Use S/B/M/H/Q/L/V/K/G/T/R class
Then rebook a connecting British Airways operated service between Seattle (SEA) and London (LHR) or v.v.
Rebook into the same class as original or if not available the lowest class in the same cabin
Must add:
OS AS INVOL SKED CHG
OS AS PSGR or Agents Telephone Number
Additional Information
Redemption tickets, staff personal and duty tickets are not included in the rebooking agreement.
Rebook onto Alaska Airlines (AS) services between Seattle (SEA) and Calgary (YYC) or v.v. as close to the original travel date as possible between 28 October 2018 and 30 March 2019
Use the following classes: Club World - Use F or P class
World Traveller Plus - Use Y/S/B/M/H/Q/L/V class
World Traveller - Use S/B/M/H/Q/L/V/K/G/T/R class
Then rebook a connecting British Airways operated service between Seattle (SEA) and London (LHR) or v.v.
Rebook into the same class as original or if not available the lowest class in the same cabin
Must add:
OS AS INVOL SKED CHG
OS AS PSGR or Agents Telephone Number
Additional Information
Redemption tickets, staff personal and duty tickets are not included in the rebooking agreement.
Jun 19, 2018, 6:38 am
#92
Original Poster
Join Date: Aug 2014
Location: YYC
Posts: 2,072
I can't copy and paste well since I'm on my phone but there was an update to the policy today. Last alternative option being AS from SEA to YYC . Redemption tickets not included. The line stating that they are still in contact with other carriers has been removed .Looks like that's it.
Jun 19, 2018, 6:43 am
#94
Suspended
Join Date: Jul 2013
Posts: 266
They have also removed:
BA has a requirement to make reasonable efforts to avoid additional connections, and the total travel time should, if possible, be as reasonably close as possible to the scheduled travel time of the original journey.
If they can do it for revenue tickets, I don't think they have made reasonable efforts etc for redemption tickets and therefore are not providing re-routing under comparable conditions. There is no exclusion in the regs for redemption tickets.
The only option I have been offered is rebooking via DFW, resulting in the journey time increasing from 8 hours to 17 hours.
How do you think I should proceed?
Rebooking Allowance on other carriers
We are in contact with additional interline partners for a possible involuntary rebooking guideline onto their services. These will be published as received.
We are in contact with additional interline partners for a possible involuntary rebooking guideline onto their services. These will be published as received.
If they can do it for revenue tickets, I don't think they have made reasonable efforts etc for redemption tickets and therefore are not providing re-routing under comparable conditions. There is no exclusion in the regs for redemption tickets.
The only option I have been offered is rebooking via DFW, resulting in the journey time increasing from 8 hours to 17 hours.
How do you think I should proceed?
Jun 19, 2018, 1:16 pm
#95
Original Poster
Join Date: Aug 2014
Location: YYC
Posts: 2,072
Since it appears there are no more options forthcoming without a fight, I decided to rebook using the DFW transfer - it actually works out not too bad in one direction as my final destination is CDG and I'm able to hop the AA CDG-DFW on the way home. Me and my family all have GE so hopefully CBP isn't too painful. 4.5 hours extra on the outbound and 6 extra on the inbound. Not great but not the worst either. Will have a chance to try out J on AA's 77W which I haven't been on before.
Jun 19, 2018, 8:52 pm
#96
Join Date: Jul 2007
Location: ATL
Programs: Global Entry, UA, AA, BA, DL, Bonvoy
Posts: 281
Since it appears there are no more options forthcoming without a fight, I decided to rebook using the DFW transfer - it actually works out not too bad in one direction as my final destination is CDG and I'm able to hop the AA CDG-DFW on the way home. Me and my family all have GE so hopefully CBP isn't too painful. 4.5 hours extra on the outbound and 6 extra on the inbound. Not great but not the worst either. Will have a chance to try out J on AA's 77W which I haven't been on before.
Jun 19, 2018, 10:24 pm
#97
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,742
Perhaps try pushing for an AC connection from YVR-YYC? They have already said YVR is allowable, and that avoids your problem of transit through the USA. I believe under EC261 they are responsible for delivering you to your ticketed destination, and if you can't get a visa then through the USA is an illegal routing.
Jun 20, 2018, 2:46 am
#98
Join Date: Dec 2005
Location: London, UK
Programs: BA Bronze, BA AMEX
Posts: 58
There does appear to be a late YVR - YYC flight leaving at 20:25 but landing at 22:45 at YYC with two small children is not going to be any less hassle than going via DFW where the times are a little better. So I will call today and see what happens.
I have 2x Amex 2for1 bookings at Christmas. If I get nothing but the miles back and no rebooking, I will not be impressed. If I had know this I would have been able to book WS in Jan when they were substantially cheaper!
I have 2x Amex 2for1 bookings at Christmas. If I get nothing but the miles back and no rebooking, I will not be impressed. If I had know this I would have been able to book WS in Jan when they were substantially cheaper!
Jun 20, 2018, 9:49 am
#99
Join Date: Dec 2005
Location: London, UK
Programs: BA Bronze, BA AMEX
Posts: 58
So there is no option to be re-routed to Calgary. Is this legal under EC261? The call centre is claiming that they have no obligation to reroute to Calgary because the route is no longer an active route they fly. She said this is true even for cash tickets.
There is no availability via DFW because no onward availability on AA.
They will force open cash seats to YVR but then we are on our own with awkward connections to YYC from there.
There is no availability via DFW because no onward availability on AA.
They will force open cash seats to YVR but then we are on our own with awkward connections to YYC from there.
Jun 20, 2018, 9:52 am
#100
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
Jun 20, 2018, 9:57 am
#101
Original Poster
Join Date: Aug 2014
Location: YYC
Posts: 2,072
BA really doesn't appear to be doing all that they can here. I'm OK with my re-route - I like to try different J cabins and I never have any other reason to transit to EU via the US 
Put this situation in contrast with WestJet who a few months ago cancelled a route that I was booked on; the morning of the cancellation they had me rebooked on a UA flight as close to the originally booked time as possible. I didn't have to do anything except confirm the change.
Put this situation in contrast with WestJet who a few months ago cancelled a route that I was booked on; the morning of the cancellation they had me rebooked on a UA flight as close to the originally booked time as possible. I didn't have to do anything except confirm the change.
Jun 20, 2018, 12:27 pm
#102
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,903
So there is no option to be re-routed to Calgary. Is this legal under EC261? The call centre is claiming that they have no obligation to reroute to Calgary because the route is no longer an active route they fly. She said this is true even for cash tickets.
There is no availability via DFW because no onward availability on AA.
They will force open cash seats to YVR but then we are on our own with awkward connections to YYC from there.
There is no availability via DFW because no onward availability on AA.
They will force open cash seats to YVR but then we are on our own with awkward connections to YYC from there.
Jun 20, 2018, 12:53 pm
#103
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
I'll pile in too and say this isn't the case. If they can't get you to Calgary on the day, or at a pinch the next day, and assuming the offer of a cancellation refund is unhelpful, then you need to formally request to BA that they provide a particular alternative, and then pursue them afterwards for any losses. Also, if YVR/YYZ does work, I would accept it "under duress" and then bill them for the flight to YUL. Make copious notes of what is offered, note the name of whom you are speaking to, and ask them to anote the PNR with your requests.
