Class action case over fuel surcharge results in Avios distribution (US members only)
Jun 5, 2018, 8:22 am
#91
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
I'm guessing they have thousands of emails like yours (and mine) to deal with. Given that for some reason their first, automated searches of their records didn't come up with our names and redemptions, it may well take some time for someone to check the details we've given them against those records. I'm not expecting to hear back for a week or two.
Jun 5, 2018, 9:01 am
#92
Join Date: Dec 2014
Programs: BAEC Silver, Flying Blue Petroleum
Posts: 270
$68 or 12,500 Avios. Given I struggle to use the Avios and am collecting them frequently on someone else's dime, I'm just taking the cash, even though I know it values them at diddly squat. Still money for jam.
Jun 5, 2018, 10:11 pm
#93
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,380
Has anyone had success in obtaining their Unique ID number from the claims website email address? The phone number is simply pre-recorded information and I've emailed them twice, without any reply. Suggestions?
Jun 5, 2018, 10:15 pm
#94
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
They're probably just swamped. I sent an E-mail about a matter related to my settlement Friday afternoon and have yet to hear anything at all.
Jun 6, 2018, 6:48 am
#95
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
As I said two posts above yours, I'm not expecting to hear anything in response to my email for several weeks.
Jun 6, 2018, 10:19 am
#96
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
Jun 6, 2018, 8:17 pm
#97
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
Jun 6, 2018, 9:40 pm
#98
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,380
I received mine this evening, too. And for the rest of the family. $3,300 coming this way. T'was worth two emails.
Jun 6, 2018, 11:08 pm
#99
Community Director Emerita
Original Poster
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,739
I received the identifier for my husband. It wasn't much, 12,500 or $250. Then, again, it was easy. Imagine all the people who don't know to do this and are leaving money on the table. This community really helps us maximize benefits.
Jun 6, 2018, 11:12 pm
#100
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
Jun 6, 2018, 11:30 pm
#101
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
Jun 7, 2018, 5:18 pm
#104
Join Date: Sep 2017
Programs: BA Exec Club Gold, Etihad Gold, IHG Spire Elite, Hilton honors Silver
Posts: 16
My offer: 20,000 Avios, $419 cash. Took the cash. Didn't receive an email initially but the administrator sent me my identifier 3 days after I sent my details in. No problem submitting my cash claim. Silver lining of BA's worst-in-class fees- 16.9% can still amount to meaningful cabbage.