First class seat disappointment

Old May 30, 2018, 3:35 pm
  #31  
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Originally Posted by ibmman69
I'm really torn on this post.....
Pun intended?
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Old May 30, 2018, 3:37 pm
  #32  
 
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Originally Posted by mikeyfly


Pun intended?
;p
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Old May 30, 2018, 3:50 pm
  #33  
 
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Originally Posted by ibmman69
I'm really torn on this post.

I've flown BA F a few times, and had great experiences every time with both the hard and soft product.

I agree with those who say that taking a seat out of service for this minor problem is ridiculous.

And I agree that the 787 issue is a problem that is outside BA's control.

However, I agree with others who say that this should not happen in an F cabin, and aircraft issues aren't an excuse to fail to deliver on the advertised experience. This isn't Air Mauritania (if they even have an airline). It's BA, and they should deliver on what they promise. How they make that happen is not the customer's problem. I also acknowledge it may have happened on the last flight, but again, it's their responsibility to deliver on what they promise. If they have to pay overtime to maintenance personnel then so be it. If it's a problem with the design (as another poster showed a photo of the same issue) then they should contemplate that contractually with the interior supplier, and work it out there.
It is nothing to do with paying overtime to maintenance people. It's to do with taking an aircraft out of service when the fleet is several a/c down and flights are being cancelled. And BA may already be addressing the issue with the supplier, so....?

Personally I think likening it to Air Mauritania due to a few scuffs is a bit hysterical but there we are.
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Old May 30, 2018, 4:21 pm
  #34  
 
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Originally Posted by simons1

.......................................

Personally I think likening it to Air Mauritania due to a few scuffs is a bit hysterical but there we are.
i actually had the (ahem) pleasure of flying with Air Mauritanie (as was) many years ago. (I’m pretty sure it ceased operations a good while back). An interesting experience.

Suffice to say that every aspect of its hard and soft product was significantly below the standard of anything offered by BA.

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Old May 30, 2018, 4:46 pm
  #35  
 
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I've heard that BA are trying to find a tougher material for the next round of F seats, I don't believe it's 'pure' leather
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Old May 30, 2018, 5:01 pm
  #36  
 
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Originally Posted by yb90
Yes, it's quite the eyesore; I'm guessing they must have ran out of duck tape if they just left it like that!
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Old May 30, 2018, 5:22 pm
  #37  
 
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While I don't fly BA F frequently, I just finished a rt iad lhr on 744. The seats and more importantly the service was very First Class.

YMMV
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Old May 30, 2018, 11:02 pm
  #38  
 
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Poor F experience

Just complete F return to PVG outbound an excellent experience all round but the 777 RR powered bird was tatty to say the least. Return same issue although seat in good condition G-YMMK toilets were clapped out with ingrained dirt and could not be further from first class. Crew were also hopeless, 3 of them for 10 pax, lots of disappearing in the galley and not sure what they were up to, no hot towels at all, no offer to make bed, wrong drink served, came to talk to me about wine when the request was from the opposite pax less than 2 mins ago???, CSM had to come and rescue them and started basically doing everything. To be fair catering was very good though and got first choices each time. Not a very premium experience after the outbound.

LHR first wing is excellent
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Old May 31, 2018, 9:05 am
  #39  
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BA first doesnt lives up to how they portray it. Its a shame. We just flew first on BA and Business on Cathay Pacfic and Cathay was the far superior. Seats were impecably clean and the product feels more refined.
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Old Jun 8, 2018, 5:33 am
  #40  
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Originally Posted by armouredant
So, you're saying you'd have happily been bumped from your First seat to a Club World dorm because of this split upholstery?

I have to assume that you're joking.
This is not what I am saying, the seat should not have been sold, I reiterate that I am aware that it will not affect the flight much but they are not providing what I am paying for.

Originally Posted by simons1


I'm afraid that was the point I stopped taking the OP seriously. Poor - definitely. First Class - definitely not. But a small scuff like that grounds for blocking the seat and bumping the passenger - that's a joke right


I imagine that you do not frequently pay cash tickets for F then so you may not understand. If I purchase high ticket items I expect the service and product as advertised to come with it.


Originally Posted by JayeJ
How many Avios compensation for damaged fascia/trim?

"I'm very sorry to learn there was damage to the fabric at your seat when you travelled from London on 30 May. The observed damage will have been logged via the seat number, to make our Engineering team aware with the necessary repairs undertaken on landing, or as soon as possible thereafter. It isn't possible to submit photographs to us, but we appreciate you observing and reporting these issues in our First cabin.

Whilst I appreciate your reason for asking, compensation is not something we offer in this situation. I'm sorry to disappoint you. "
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Old Jun 8, 2018, 5:45 am
  #41  
 
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Originally Posted by jday
I didnt say anything but this was my seat. Same issue.
Seeing these two photos, I realize now, I've also seen this a few times, but haven't really taken in it. It must be a design flaw, as someone suggested up-thread.

I might start a Name That Scuff! thread
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Old Jun 8, 2018, 5:49 am
  #42  
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Originally Posted by yb90
This is not what I am saying, the seat should not have been sold ...
BA could not have done that without taking measures that were utterly unreasonable in the context of a purely cosmetic defect - particularly as the specific aircraft's allocation to a specific flight takes place only about 3 days before the flight itself, and even then only on a provisional basis which is subject to change up to a couple of hours before departure.

If you think that there were reasonable ways in which BA could have done this to satisfy your demands, perhaps you could explain how that could have been achieved? Generic suggestions like "the seat should have been blocked" or "the seat should not have been sold" don't even begin to address the mechanics and consequences of doing so, some of which have been pointed out to you.

It seems to me that the only ways of doing so would be never to take more than 7 reservations for the F cabin on any flight which this aircraft might potentially operate, or to keep the seat empty by downgrading someone from F to CW simply to avoid them having to experience the utter horror of looking at this defect during the flight. Both seem utterly unreasonable and over the top for a cosmetic defect.
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Old Jun 8, 2018, 5:56 am
  #43  
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Originally Posted by Globaliser
BA could not have done that without taking measures that were utterly unreasonable in the context of a purely cosmetic defect - particularly as the specific aircraft's allocation to a specific flight takes place only about 3 days before the flight itself, and even then only on a provisional basis which is subject to change up to a couple of hours before departure.

If you think that there were reasonable ways in which BA could have done this to satisfy your demands, perhaps you could explain how that could have been achieved? Generic suggestions like "the seat should have been blocked" or "the seat should not have been sold" don't even begin to address the mechanics and consequences of doing so, some of which have been pointed out to you.

It seems to me that the only ways of doing so would be never to take more than 7 reservations for the F cabin on any flight which this aircraft might potentially operate, or to keep the seat empty by downgrading someone from F to CW simply to avoid them having to experience the utter horror of looking at this defect during the flight. Both seem utterly unreasonable and over the top for a cosmetic defect.

As one member quoted above:

"I watched that exact same documentary just last night! yes, she was complaining because there was a 1cm long hairline scratch in one of the fittings and saying everything must be perfection in F, our customers notice details like that.
How reality differs!"

BA should proactively be checking every seat, especially in first where there are not many seats, please do not tell me this should be expected and if it is the case that I have no basis of some kind of complaint or it does not warrant me to feel annoyed? I really don't feel I am being unreasonable, and for those that are asking obviously I would not prefer to seat in a CW seat in such a scenario.

edit- I do agree that to say the seat should not be used may perhaps probably be unreasonable, but is it reasonable to sell a F seat like this is the question to be asked on the flip side, & begs again the question of why BA are not at all proactive as this seems to be a fairly common issue going by members responses.

Last edited by yb90; Jun 8, 2018 at 6:04 am
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Old Jun 8, 2018, 6:03 am
  #44  
 
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By all means bring it to the attention of those who need to know, that's the right thing to do. But to expect compensation or to have the seat (in some way) left unused for something as insignificant as this? Yes, you pat the s and you expect perfection. However in the real world this is not possible. If looking at the scuffed mark is that offensive, I hear the eye masks in F are very good.
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Old Jun 8, 2018, 6:06 am
  #45  
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Originally Posted by PAL62V
By all means bring it to the attention of those who need to know, that's the right thing to do. But to expect compensation or to have the seat (in some way) left unused for something as insignificant as this? Yes, you pat the s and you expect perfection. However in the real world this is not possible. If looking at the scuffed mark is that offensive, I hear the eye masks in F are very good.
Originally Posted by yb90
BA should proactively be checking every seat, especially in first where there are not many seats, please do not tell me this should be expected and if it is the case that I have no basis of some kind of complaint or it does not warrant me to feel annoyed? I really don't feel I am being unreasonable, and for those that are asking obviously I would not prefer to seat in a CW seat in such a scenario.

edit- I do agree that to say the seat should not be used may perhaps probably be unreasonable, but is it reasonable to sell a F seat like this is the question to be asked on the flip side, & begs again the question of why BA are not at all proactive as this seems to be a fairly common issue going by members responses.
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