LTN Phobia

There have been some service issues that turned out to be caused for what I think are pretty good reason on various airlines including BA, most of which have been medical issues on board that required a number of crew members' attention.

I'm certainly not saying that this was the case on the OP's flight but in my experience in a lot of cases crew members are quite discreet and simply said they became short staffed (in one of the cases the ill person was actually a crew member - so that would be a rather direct cause) but they told me why when probed a little further.

In some others there were things like major spillage that needed to be cleaned up before someone slipped over etc.

I'm not justifying bad service but there could have been reasons behind it.

luitje

PUCCI GALORE

So you should, but by your account, you cannot have been. The CSD/M is never far away and you only have to ask another crew member in case they had gone on the Flightdeck (on the 747) without you seeing. It's easier done than said.I'm afraid that I would have gone and told her/him straight. Of course you should not have to - I'd be hopping mad, but I'd rather get back to enjoying what I'd paid for rather than having to report it on here.

subject2load

Globaliser

On a recent occasion when the service in F simply ground to a halt for about an hour, this is what I would have appreciated. One of the F crew had to go back to help with the medical emergency, and the CSM was down there too. I wouldn't have expected anything to be done instantly about telling us, but at some stage during the first 15-20 minutes, one of the two remaining crew could have spent a couple of minutes coming through the cabin to apologise for and explain the delay. We all knew there was a medical emergency down the back, so I think everyone would have been content with that. I suspect that this may be down to the nous of the people involved on the day.

enviroian

exactly. OP said he waited 30 minutes. I would have been touching the flight attendant button after 5 minutes not to mention this is an F cabin on an international flight.

OP: you need to speak up, not just sit there.

pmcg

It's one of those things though, you sit and wait and think, any minute now, any minute now then the polite British way kicks in and you start thinking of "others in more need" for reasons mentioned earlier..

I'm just that little bit wary of going over the head of the person that is serving me whilst I still have to be served.
OK, i know I didn't get anything again but did expect to.

For now I will just put this one down to bad luck for whatever reason and move on.
Certainly wont stop me using BA in J or F or any other class, these things happen and I've had some wonderful crew on occasions that could not do enough for you.

It's a bit like going on holiday to "XYZ" and a friend saying that "people are ignorant there", people can be that way everywhere and its just like bad service, it happens.
I'm starting to babble now, must be the afternoon out with the kids and a couple of "refreshments".

pmcg

That seems logical and keeps everyone aware of situation regarding the delay to service.

pmcg

I did, I ordered a drink, the chap disappeared with no delivery of said drink.
An hour and a half later when a female Flight Attendant did a round of the cabin "checking passengers" i brought it to her attention.

OK, I didn't use the call button but we have covered that one and it's F at the end of the day, raising your hand should be all that is required.

PUCCI GALORE

I think that is a very healthy way to look at this - I do understand about the waiting. I read things like this and think of my training to go into F and am shocked at what passes for service sometimes.