Terrible Service in FIRST ATL-LHR 27/05/18
May 31, 2018, 11:11 am
#61
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
I've logged a complaint with Customer Service and went via Twitter to request a call back.
The Twitter rep. has assured me that someone "will" call to discuss the issue.
I'd really like Customer Service to contact the CSM and then be able to tell me what went so badly wrong here.
Sending me a "cut & paste" blah blah would only just demonstrate quite how far BA have went downhill.
The bruise on my other half's shoulder is quite bad now.
The Twitter rep. has assured me that someone "will" call to discuss the issue.
I'd really like Customer Service to contact the CSM and then be able to tell me what went so badly wrong here.
Sending me a "cut & paste" blah blah would only just demonstrate quite how far BA have went downhill.
The bruise on my other half's shoulder is quite bad now.
May 31, 2018, 11:17 am
#62
Join Date: Jul 2005
Posts: 796
Jun 14, 2018, 3:03 pm
#63
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Had a call back as promised from a Customer Service rep. who was knowledgeable about the problems experienced.
They confirmed that after speaking with the CSD something had went badly wrong and the CSD was aware of this and reports had been made.
The Data Protection card was played so they couldn't tell me too much other than "staff re-training" and "re-appraisal".
A gesture of 10,000 Avios was credited to my account along with an apology.
They confirmed that after speaking with the CSD something had went badly wrong and the CSD was aware of this and reports had been made.
The Data Protection card was played so they couldn't tell me too much other than "staff re-training" and "re-appraisal".
A gesture of 10,000 Avios was credited to my account along with an apology.
Jun 14, 2018, 3:16 pm
#64
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,129
Jun 14, 2018, 3:50 pm
#65
Join Date: May 2010
Location: UK
Posts: 5,380
Had a call back as promised from a Customer Service rep. who was knowledgeable about the problems experienced.
They confirmed that after speaking with the CSD something had went badly wrong and the CSD was aware of this and reports had been made.
The Data Protection card was played so they couldn't tell me too much other than "staff re-training" and "re-appraisal".
A gesture of 10,000 Avios was credited to my account along with an apology.
They confirmed that after speaking with the CSD something had went badly wrong and the CSD was aware of this and reports had been made.
The Data Protection card was played so they couldn't tell me too much other than "staff re-training" and "re-appraisal".
A gesture of 10,000 Avios was credited to my account along with an apology.
Jun 14, 2018, 11:01 pm
#66
Join Date: Jun 2009
Location: LHR/SEA/YVR
Programs: BAEC G/*O E
Posts: 919
Hmm. I had a very similar F experience recently ( May 19 and 25). I attributed that to me having been a lowly GCH booked into J and op-uped to F on two very busy flights, but apparently this is a new normal at BA.
Jun 15, 2018, 12:56 am
#67
Join Date: Feb 2018
Location: Warwickshire, England
Programs: BA Executive Club Gold, Hyatt Globalist
Posts: 222
As if in perfect contrast, I've just come off an LHR-DXB in F which had a superb crew.
Attentive, proactive, chatty in a good way. Led by a brilliant CSD whose welcome was as funny as some stand-up routines. And capable of heating up my beef without ruining it
Visit to ba.com/welldone already completed !
Attentive, proactive, chatty in a good way. Led by a brilliant CSD whose welcome was as funny as some stand-up routines. And capable of heating up my beef without ruining it
Visit to ba.com/welldone already completed !
Jun 15, 2018, 1:08 am
#68
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Majority of crew are excellent and in fact I never had a bad F experience. Some are very average and some exceptionally good. If the above happened to me I would speak with csd within an hour of departure and call upon him several times as it is truly unacceptable.
Jun 15, 2018, 2:28 am
#69
Join Date: Nov 2009
Location: East Berlin
Posts: 1,533
A bit confusing. Did OP really just sit there for 90 minutes when his drink did not arrive? It would seem that after 5 or perhaps 10 minutes, one pushes the call button, flags down another crew member, or walks up to the galley. Same thing with the bed makeup, OP was asked to advise the crew when ready, but apparently didn't.
Not suggesting that it's the best service, but if it's important to one, the best time to deal with it is on the spot.
Not suggesting that it's the best service, but if it's important to one, the best time to deal with it is on the spot.
Palmer
Jun 15, 2018, 3:12 am
#70
Join Date: Sep 2009
Location: 30 miles from London
Programs: BAEC Gold, MUCCI, Elite Fan of MO, ALL Accor Live Gold
Posts: 1,482
Unfortunately BA allocate some very very inexperienced MF cabin crew in First which is just unbelievable
Jun 15, 2018, 4:29 am
#71
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,174
You were always slow - especially when I need and want a drink! What you did not tell them was it took you 8 minutes to be sent back to Economy
Seriously, I do not understand some of you. If I had service like this, the CSM would be aware of it at 20 minutes. Ultimately that is why they are there - you should never have to do this but, assuming that everything that I have read here came to pass, it is a shocking level of service. I wonder even if one of the crew had been sent back down the aircraft to work in another section - which is no excuse but would make this more understandable.
The OP says that the CSM had complaints from other passengers so what explanation was given?
Jun 15, 2018, 1:15 pm
#72
Join Date: Jun 2009
Location: LHR/SEA/YVR
Programs: BAEC G/*O E
Posts: 919
It is probably the way a lot of us were brought up - always keeping a stiff upper lip and never inconviniencing others with little whims. Everytime I have an urge to push that call button, I remind myself that (1) crew could be busy with some kind of emergency way more important than my dinner and (2) this is not a restaurant, I am merely travelling from point A to point B; upon arrival I can have all the food and drink I want.
Jun 15, 2018, 1:30 pm
#73
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 2,047
There definately is the phenomenon where crew avoid being troubled for this very reason (stiff upper lip ; reluctance to use call button)
They minimise passes through the cabin and when they do they go at a speed and have no intention of risking eye contact with a passenger
What is the staff directive on this?
I have been in F where one side has a fab crew member and the other doesnt
if you are sat in 2A and 2F one of you has a far better time than the other!
They minimise passes through the cabin and when they do they go at a speed and have no intention of risking eye contact with a passenger
What is the staff directive on this?
I have been in F where one side has a fab crew member and the other doesnt
if you are sat in 2A and 2F one of you has a far better time than the other!
Jun 15, 2018, 5:22 pm
#74
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Jun 16, 2018, 4:31 pm
#75
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Seriously, I do not understand some of you. If I had service like this, the CSM would be aware of it at 20 minutes. Ultimately that is why they are there - you should never have to do this but, assuming that everything that I have read here came to pass, it is a shocking level of service.
Given that the first chap that took my drink order went missing this could be a reasonable assumption.
Nothing specific, just an apology but no explanation.