Terrible Service in FIRST ATL-LHR 27/05/18
May 29, 2018, 4:17 pm
#31
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Was a Dutch chap, can't remember his name, he apologised and I heard mention of 5,000 Avios to one of the other passengers.
I get so fed up with cut and pasted Customer Service replies where it is clear they have not even read fully the complaint and don't reply to the points/questions.
May 29, 2018, 4:19 pm
#32
Join Date: May 2016
Location: LHR
Programs: BA GGL/CCR
Posts: 63
Advice for any future visitors heading out from ATL. Don't bother with the lounge, it's awful. Hit pei wei for a stodgy chinese, take it over to crazy lady's bar opposite and ask for a bourbon cocktail of her choosing. I guarantee after two of these, or maybe it was three, regardless of travel class, you will sleep the entire flight.
Last edited by fin_dg; May 29, 2018 at 4:41 pm
May 29, 2018, 4:21 pm
#33
Join Date: Aug 2011
Posts: 509
Was a Dutch chap, can't remember his name, he apologised and I heard mention of 5,000 Avios to one of the other passengers.
I'll do that and lodge a complaint but wont hold my breath.
I get so fed up with cut and pasted Customer Service replies where it is clear they have not even read fully the complaint and don't reply to the points/questions.
I'll do that and lodge a complaint but wont hold my breath.
I get so fed up with cut and pasted Customer Service replies where it is clear they have not even read fully the complaint and don't reply to the points/questions.
May 29, 2018, 4:44 pm
#34
Join Date: Feb 2012
Location: London
Programs: BA Gold
Posts: 183
I didn't eat....but the lights remained on for 3 hours whilst 1 of the crew served everyone! I eventually passed out and in the morning it was apparent that the other crew member was struggling to serve everyone breakfast.
I just wanted a Coffee and pastry and after asking 2 times was given this by the original crew member who served my initial drink. She was very apologetic and said it wasnt her choice to move to another cabin. Apparently on the outbound it took them 4 hours to do the service so they needed her to help.
I fed it all back via CR and as expected received a stock response.
May 29, 2018, 6:03 pm
#35
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
It sounds like the service was indeed rather poor on the OP's flight.
By all means complain but don't hold your expectations too high - it might be pretty much a stock reply you get...
My little bored, jaded traveller challenge is to sneak my DIY bed in before the crew spots me and takes over.
I miserably failed in my last challenge because I couldn't find the bedding! (They were a couple of bins down and I did not want to risk disturbing others by opening random overhead bins.)
By all means complain but don't hold your expectations too high - it might be pretty much a stock reply you get...
I miserably failed in my last challenge because I couldn't find the bedding! (They were a couple of bins down and I did not want to risk disturbing others by opening random overhead bins.)
May 29, 2018, 7:36 pm
#36
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
.......
Mylittle bored, jaded traveller challenge is to sneak my DIY bed in before the crew spots me and takes over.
I miserably failed in my last challenge because I couldn't find the bedding! (They were a couple of bins down and I did not want to risk disturbing others by opening random overhead bins.)
Mylittle bored, jaded traveller challenge is to sneak my DIY bed in before the crew spots me and takes over.
I miserably failed in my last challenge because I couldn't find the bedding! (They were a couple of bins down and I did not want to risk disturbing others by opening random overhead bins.)
May 30, 2018, 1:27 am
#38
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
I am a regular paid F traveller and I routinely don't get my first choice of main meal, and there never seems to be enough JW Blue or Nespresso pods loaded......I have given up complaining as my complaints fall on deaf ears and nothing much is done to improve things in the first cabin, in my experience.
Forgive my incredulity, but why do you continue to give your first class custom to BA?
May 30, 2018, 1:47 am
#39
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
I recently flew back from CPT in F and the crew member who was serving my side has been with BA for 4 months. He was delightful, if a bit ineffective. On my partners side, she had been with BA for a little longer 8 months, (both in their 20s and first airline jobs), they both tried hard.
May 30, 2018, 2:10 am
#41
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 801
It's all the more baffling after last night I watch the documentary "A very british airline". And the training the CC went through was very rigorous. Perfection is expected of them and everything has to be just so even in Y. Like literally down to where you place the can of coke and which way it faces. Hell one of them was failed after 3 months for arriving 120 seconds late to class!
So how can they just fail to serve breakfast in F??
So how can they just fail to serve breakfast in F??
May 30, 2018, 2:14 am
#42
Join Date: May 2013
Posts: 6,349
All this stuff about you should have pressed the button, you could have gone to the galley, unlucky you had and inexperienced crew, i had a good crew on another flight etc etc all misses the point.
This is F on a premium airline. Is being served breakfast an unrealistic expectation or is it now self service from the galley.
May 30, 2018, 2:34 am
#45
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
With all due respect, cupsandsaucers, that was a television programme ! Interesting and entertaining for sure - but a television programme all the same. And one made very much in the interests of British Airways, rather than as an accurate indicator of the sort of service you can be sure of receiving when flying with them.
Have you ever watched an episode of Neighbours or Coronation Street and thought to yourself : “hmm ..... doesn’t seem much like real life to me “ ......?