Terrible Service in FIRST ATL-LHR 27/05/18
#16
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,576
I've had my fair share of self made beds in F. It's not as difficult as the crew make it look. Though I'm sure CIHY would be a lot better at it than me.
Seriously... It shouldn't happen, but I find making my own bed and getting my own drinks from the galley is a quick fix that helps me get on with my life...
Seriously... It shouldn't happen, but I find making my own bed and getting my own drinks from the galley is a quick fix that helps me get on with my life...
#17
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,382
Had to read through this report twice to assure myself that I wasnt imagining things.
So far below the standard to be expected of First class on ANY airline that it truly beggars belief.
So far below the standard to be expected of First class on ANY airline that it truly beggars belief.
#18
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, Belgi
Programs: MUCCI Gold
Posts: 2,511
Presumably this is supposed to be the very best that BA has to offer.
If there's any proactivity being required, I'd expect it would be on the part of the crew, not the passengers.
If there's any proactivity being required, I'd expect it would be on the part of the crew, not the passengers.
#19
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 18,979
If a customer has to use a call bell in First I would feel that I had failed, I have always encouraged everyone to use their call bell as that is what is there for but in First it should not be necessary.
#20
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
As if in perfect contrast, I've just come off an LHR-DXB in F which had a superb crew.
Attentive, proactive, chatty in a good way. Led by a brilliant CSD whose welcome was as funny as some stand-up routines. And capable of heating up my beef without ruining it
Visit to ba.com/welldone already completed !
Attentive, proactive, chatty in a good way. Led by a brilliant CSD whose welcome was as funny as some stand-up routines. And capable of heating up my beef without ruining it
Visit to ba.com/welldone already completed !
#21
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life
Posts: 4,547
#22
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,209
#24
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,209
This does sound like a significant service failure and I have sympathy with the OP. On an overnight flight from ATL I would want to sleep for as long as possible so any significant delays would be very disappointing. If it had been me I would probably have made up my own bed and gone to sleep in order to reduce the impact. Nonetheless it should be reported so that it can be investigated especially as it seems to have affected a number of people in the cabin.
It would be interested to hear back from the OP assuming that a complaint is lodged.
It would be interested to hear back from the OP assuming that a complaint is lodged.
#25
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,006
Thing was the crew seeemd to have gone missing so I was thinking perhaps they were dealing with an incident.
The very odd time a member passed on the aisle they purposely did not make any eye contact with passengers.
We all know it's usual for a crew member to come round and make eye contact with passengers to see if they need anything, this is what happened at around 90 minutes with a different crew member than previous.
#26
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,734
#27
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,006
I suggested to him that it was perhaps a young inexperienced crew but he did not agree or disagree.
The breakfast thing was quite shocking, lady in 1K complained as she wanted breakfast but by the time they raised windows and cabin lights it was too late, had a chat to her in the Concorde room and she said it was shocking and was off to write a complaint.
If we didn't have ~3 hour layover we probably would have been the same but we had enough time to shower and eat in the lounge.
Another thing that happened in flight was a flight attendant coming from first into the toilet/galley area when the curtains were shut.
She did this just as my wife was coming out the toilet and hit her with a metal tray she was carrying leaving here with a big bruise on her arm.
I'm not cabin crew but even I know to check what's at the other side of the curtain and to watch when coming out the toilet.
#28
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,006
Think the conclusion is correct, just a lazy crew.
#29
Join Date: Aug 2011
Posts: 509
He just explained that the level of service should not be like that but didn't offer any explanation.
I suggested to him that it was perhaps a young inexperienced crew but he did not agree or disagree.
The breakfast thing was quite shocking, lady in 1K complained as she wanted breakfast but by the time they raised windows and cabin lights it was too late, had a chat to her in the Concorde room and she said it was shocking and was off to write a complaint.
If we didn't have ~3 hour layover we probably would have been the same but we had enough time to shower and eat in the lounge.
Another thing that happened in flight was a flight attendant coming from first into the toilet/galley area when the curtains were shut.
She did this just as my wife was coming out the toilet and hit her with a metal tray she was carrying leaving here with a big bruise on her arm.
I'm not cabin crew but even I know to check what's at the other side of the curtain and to watch when coming out the toilet.
I suggested to him that it was perhaps a young inexperienced crew but he did not agree or disagree.
The breakfast thing was quite shocking, lady in 1K complained as she wanted breakfast but by the time they raised windows and cabin lights it was too late, had a chat to her in the Concorde room and she said it was shocking and was off to write a complaint.
If we didn't have ~3 hour layover we probably would have been the same but we had enough time to shower and eat in the lounge.
Another thing that happened in flight was a flight attendant coming from first into the toilet/galley area when the curtains were shut.
She did this just as my wife was coming out the toilet and hit her with a metal tray she was carrying leaving here with a big bruise on her arm.
I'm not cabin crew but even I know to check what's at the other side of the curtain and to watch when coming out the toilet.
my advice would be to sent BA a DM on twitter asking them to call you and dont give much detail. The twitter team also handle cr issues and it would be best to discuss it with them in detail - they are also authorised to give service recovery
#30
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,382
I’m often bemused to see talk of “young, experienced crew” on threads describing major service failures, and put forward as though it could potentially be a valid explanation.
Had I received the exact standard of service related by the OP (in either a business or first class cabin), my own first thoughts would not be that the crew were young and experienced, but that they were incompetent, discourteous - and should be in a totally different job ; preferably, nothing to do with the hospitality sector.