Cannot pay by Amex for GIB-LHR?
I searched for threads on the this topic but I couldn't find anything specific.
I'm trying to buy a GIB-LHR one way flight, but Amex does not appear as a payment option! It's not a massive deal, but I'd be curious to know if the same restriction would apply over the phone. |
Originally Posted by ringingup
(Post 29798583)
I searched for threads on the this topic but I couldn't find anything specific.
I'm trying to buy a GIB-LHR one way flight, but Amex does not appear as a payment option! It's not a massive deal, but I'd be curious to know if the same restriction would apply over the phone. |
Originally Posted by Anonba
(Post 29798621)
As far as im aware its a restriction Amex have in place not BA, not sure why. |
Interesting, I'd be keen to know why this is.
|
Originally Posted by FLYGVA
(Post 29798702)
That is what I learned a round about year ago as well; and as far as I remember, Flyertalker @Hippo72 (?) ran into this problem as well.
I was unable to pay for GIB-LHR (o/w) with my Amex. Unfortunately I continued the booking using the "hold" option (5 GBP) using my MasterCard because I wanted to book the flight at that time for that price and it was out of phone hours for the BAEC Hotline. Some hours later I called BAEC and they confirmed, no online booking with AmEx due to system restrictions (whatever this means...). Allegedly I could've booked that flight by phone and used my AmEx. Not sure if additional fees would have applied. As I already paid the 5 GBP, I continued online and booked the flight with my MasterCard. |
I had this problem when I tried to pay for an upgrade. I just added a new card, and the new card was my Amex. It went through ok.
|
Originally Posted by flyuk
(Post 29798792)
I had this problem when I tried to pay for an upgrade. I just added a new card, and the new card was my Amex. It went through ok.
I also paid for an POUG at the day of travel and had to use a different/new AmEx at that time. Did not go through. So I again used my MasterCard. |
I would just book over the phone and pay by Amex. In the event that BA refused to waive its telephone booking fee, I would complain to Amex about "BA's surcharge for paying by Amex" (aka telephone booking fee).
|
Originally Posted by NFH
(Post 29799077)
I would just book over the phone and pay by Amex. In the event that BA refused to waive its telephone booking fee, I would complain to Amex about "BA's surcharge for paying by Amex" (aka telephone booking fee).
|
Originally Posted by ringingup
(Post 29799085)
I called, he did not seem willing to waive the fee so I didn’t even try and paid with MasterCard.
|
Originally Posted by NFH
(Post 29799194)
If you had paid BA's fee and then complained to Amex, Amex would have reimbursed BA's fee for sure, and subsequently taken it up with BA. By admitting defeat, you lost out on your triple Avios (assuming you have a BAPP card).
Also, are we sure |
Originally Posted by ringingup
(Post 29799427)
But are you 100% that Amex would refund it?
When I know the law is behind me, I always take this kind of approach, by turning it into the organisation's problem instead of my problem, and it works. Please let us know how you get on. |
And just another legal point - by requiring payments by American Express to be made by telephone (with an additional fee) while accepting payments by Visa and MasterCard online (without a fee), British Airways is in breach of Regulation 6A(1) of the Consumer Rights (Payment Surcharges) Regulations 2012, which outlaws surcharges for specific means of payment since 13th January 2018. BA's potential defence that the fee is a telephone booking fee and not a card surcharge would hold no water, because the result of BA requiring Amex payments to be made by phone is that BA unlawfully charges more to use one payment instrument than another.
So I believe you have rights of redress against both BA and Amex. |
Originally Posted by NFH
(Post 29799503)
And just another legal point - by requiring payments by American Express to be made by telephone (with an additional fee) while accepting payments by Visa and MasterCard online (without a fee), British Airways is in breach of Regulation 6A(1) of the Consumer Rights (Payment Surcharges) Regulations 2012, which outlaws surcharges for specific means of payment since 13th January 2018. BA's potential defence that the fee is a telephone booking fee and not a card surcharge would hold no water, because the result of BA requiring Amex payments to be made by phone is that BA unlawfully charges more to use one payment instrument than another.
So I believe you have rights of redress against both BA and Amex. I also find it hard to believe Amex is "99% certain" to refund the fee, but have no evidence either way for that. |
Originally Posted by callum9999
(Post 29799654)
It will hold plenty of water as they do accept Amex payments online, just not in this one case because of a policy by Amex (why I have no idea) on one single route. You'd be charged the telephone fee regardless of payment method, it's therefore not an Amex surcharge.
|
All times are GMT -6. The time now is 2:54 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.