BA getting greedy when rebooking cancelled segments
May 25, 2018, 9:50 am
#1
Original Poster
Join Date: Oct 2017
Location: London
Programs: BA Gold / OW Emerald
Posts: 753
BA getting greedy when rebooking cancelled segments
Alright, not a huge issue at all, this got fixed in 10 minutes on the Silver line, but I'd rather if I didn't have to call in at all.
I had booked a positioning LGW-AMS flight (BA2758, departing at 7:40) booked in August, and it's been cancelled.
I then got an e-mail saying that I had been rebooked to the BA2762 service, departing 16:10. So, while I'm waiting on the phone, I check ExpertFlyer.
Turns out, BA rebooked me on the flight that has the most availability (It showed I5 then, and was the only flight with I class availability), and not the closest flight from LHR (understandable) but more surprisingly not even the next flight from LGW, which would've been BA 2760, departing at 10:40.
Is that common practice?
I had booked a positioning LGW-AMS flight (BA2758, departing at 7:40) booked in August, and it's been cancelled.
I then got an e-mail saying that I had been rebooked to the BA2762 service, departing 16:10. So, while I'm waiting on the phone, I check ExpertFlyer.
Turns out, BA rebooked me on the flight that has the most availability (It showed I5 then, and was the only flight with I class availability), and not the closest flight from LHR (understandable) but more surprisingly not even the next flight from LGW, which would've been BA 2760, departing at 10:40.
Is that common practice?
May 25, 2018, 10:10 am
#2
Join Date: Apr 2018
Programs: BAEC Gold, Emirates Skywards Silver
Posts: 170
If BA cancels your flight, you have the possibility to rebook to the same destination, at no extra cost, on any available BA flight you wish irrespective of whether the availability is in I or J class. If they cancelled it so you have the upper hand. They also offer you a full refund. This should be clearly mentioned in the cnacellation mail they sent you.
This just happened to me last month.
This just happened to me last month.
May 25, 2018, 10:16 am
#4
Original Poster
Join Date: Oct 2017
Location: London
Programs: BA Gold / OW Emerald
Posts: 753
If BA cancels your flight, you have the possibility to rebook to the same destination, at no extra cost, on any available BA flight you wish irrespective of whether the availability is in I or J class. If they cancelled it so you have the upper hand. They also offer you a full refund. This should be clearly mentioned in the cnacellation mail they sent you.
This just happened to me last month.
This just happened to me last month.
Rebooking to the most empty flight rather than to the closest.