Checked baggage pilferage claim denied — any options?
May 23, 2018, 9:05 pm
#31
Join Date: Aug 2016
Location: Somewhere between SFO and LAX...FYI aka FAT
Programs: BAEC - back to lowly blue. Marriott - Lifetime Platinum
Posts: 466
May 23, 2018, 10:11 pm
#32
Join Date: Jan 2017
Programs: BA Gold
Posts: 469
Hijacking thread slightly.
Interesting. I had not read that in the conditions of carriage for BA.
I regularly travel with up to 36 laptops for work. They go in pelicases which go in the hold. If BA lost them they would be able to just say "Hey Ho"?
Interesting. I had not read that in the conditions of carriage for BA.
I regularly travel with up to 36 laptops for work. They go in pelicases which go in the hold. If BA lost them they would be able to just say "Hey Ho"?
May 24, 2018, 3:17 am
#33
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
Using BA’s normal luggage system means there’s an assumption about the value of goods and you are deemed to have accepted this and either insure for the extra risk or accept that BA won’t give you the value of the goods.
unfortunately while using pelicases protects from impact it also marks the cases out as valuables
May 24, 2018, 4:08 am
#34
Join Date: Jan 2017
Programs: BA Gold
Posts: 469
pretty much. Hope you have good insurance that covers this exception. It’s different to a courier having GIT insurance (Goods in Transit not insurance against coming into contact with gits- mores the pity) that would cover them. If you sent them via BA cargo you’d likely have more rights.
Using BA’s normal luggage system means there’s an assumption about the value of goods and you are deemed to have accepted this and either insure for the extra risk or accept that BA won’t give you the value of the goods.
unfortunately while using pelicases protects from impact it also marks the cases out as valuables
It is what it is I guess because there's very little other option and I understand the risk with Pelicases but you should have seen the attrition rate before we switched to them even with our best bubble wrapping etc.
May 24, 2018, 6:05 am
#35
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 521
Isn’t it a puzzle that this can happen at all.
Presuming the bag is not somehow left outside the secured area, items cannot be stolen by any passer-by. Which leads to the depressing idea that it is the airlines own staff, or the staff of their contractors, actively stealing from their customers. How mean-spirited to go out of your way to steal from someone’s personal possessions.
Perhaps a naive view, but I find it so hard to picture what a person like this could look like or be like. I am sure they cannot simply be intrinsically ‘bad’ people, for I have never met one of those. They must have friends, relatives, even partners, and cannot live in complete isolation from others. I wonder if they tell their friends, relatives and partners when they get home, what they have done?
I suppose that is a bigger question than one of just airline baggage. Airlines do appear to be astonishingly blasé about it, though. I would be absolutely appalled if I learned that one of my colleagues was stealing from a customer, rather than considering it par for the course.
Presuming the bag is not somehow left outside the secured area, items cannot be stolen by any passer-by. Which leads to the depressing idea that it is the airlines own staff, or the staff of their contractors, actively stealing from their customers. How mean-spirited to go out of your way to steal from someone’s personal possessions.
Perhaps a naive view, but I find it so hard to picture what a person like this could look like or be like. I am sure they cannot simply be intrinsically ‘bad’ people, for I have never met one of those. They must have friends, relatives, even partners, and cannot live in complete isolation from others. I wonder if they tell their friends, relatives and partners when they get home, what they have done?
I suppose that is a bigger question than one of just airline baggage. Airlines do appear to be astonishingly blasé about it, though. I would be absolutely appalled if I learned that one of my colleagues was stealing from a customer, rather than considering it par for the course.
May 24, 2018, 9:56 am
#36
Join Date: May 2013
Location: Philadelphia
Programs: Rapid Rewards, AAdvantage,
Posts: 120
This is why I carry a totebag inside my carry on. That way if they ask me to gate check my perfectly legal carry on I can offload the valuables and batteries, which include camera equipment.
May 24, 2018, 10:06 am
#37
Join Date: May 2013
Location: Philadelphia
Programs: Rapid Rewards, AAdvantage,
Posts: 120
TSA does leave a note, and in my experience doesn't leave a complete mess. I have a duffle bag that I check when flying SW. Apparently it looks like something a terrorist would own, because it gets searched EVERY trip, both legs. They always leave a not. Nothing has ever gone missing, but I check nothing that anyone would want.
May 24, 2018, 11:47 am
#38
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
That isn't what was being said at all by my reading. If 1% or less were pilfering before then no reason to expect that they won't be now as well. That doesn't implicate the other 99%.
May 25, 2018, 4:41 am
#39
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
I had my bags left behind in Johannesburg by QF for a week. I had an expensive tripod in there that was too big to carry on. I'm talking £1500 in value. Now Jo'burg is known as one of those places you don't check in more than you need. Everything was intact. Tripod was there when the cases arrived in AKL. I was more likely to leave the tripod myself than have it stolen in Jo'burg - 4 years on that is precisely what I did on the Crown Pass in NZ. Only noticed when I'd had a few beers, and it wasn't there when I went back in a taxi. Now THAT'S an expensive mistake...
May 25, 2018, 7:23 am
#40
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,262
Those traveling on work-related matters will likely find that business equipment is covered by the employer's all perils or other coverage. There may be exclusions and deductions, but that is a starting point. Conversely, many employers prohibit the transport of valuables or even valuable data in checked luggage absent a legal requirement (such as the ME laptop ban for those where it still exists.
May 25, 2018, 8:18 am
#41
Join Date: Oct 2007
Posts: 4,647
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