Proactive onboard drinks top up in Club World
May 15, 2018, 8:28 am
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
Proactive onboard drinks top up in Club World
Is it BA’s standard service to top up water and wine during meals in CW? Having taken a bunch of CW flights recently, I notice the regular fleet crew are 50% more alert to do drinks top up during meals, whereas 100% of the mixed fleet crew never bother to do that.
May 15, 2018, 9:04 am
#3
Join Date: May 2012
Location: Glossop
Programs: BAEC
Posts: 344
We flew to SEA in August 2017 in F and weren't offered a drink for the whole flight except for the first one with the main meal. Had to ask every time and I went to the galley a few times too. We did quickly get an apology from BA after complaining.
May 15, 2018, 9:20 am
#5
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
Even the simplest of drinks - plain water - also was not topped up proactively whereas I recall BA used to do that. On most flights we were handed a small bottled water before the meal service - rightfully so as there may be some passengers who’d decline a meal and go straight to sleep - but is the expectation now that if your water glass is empty during the meal, you should then top up yourself by pouring from your own given bottle of water?!
May 15, 2018, 9:27 am
#7
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Even the simplest of drinks - plain water - also was not topped up proactively whereas I recall BA used to do that. On most flights we were handed a small bottled water before the meal service - rightfully so as there may be some passengers who’d decline a meal and go straight to sleep - but is the expectation now that if your water glass is empty during the meal, you should then top up yourself by pouring from your own given bottle of water?!
May 15, 2018, 9:51 am
#10
Join Date: Dec 2015
Location: London - SW4
Programs: BA Gold
Posts: 320
May 15, 2018, 9:52 am
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There is a fine line between offering and interrupting. I much prefer not being approached with offers of this and that and to ask for what I want when I want. It gives me a reason to get up and stroll or to push the call button as I choose.
This is far from the first thread which implicitly criticizes the service for not running around.
This is far from the first thread which implicitly criticizes the service for not running around.
May 15, 2018, 9:55 am
#12
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
May 15, 2018, 10:03 am
#14
Join Date: Dec 2015
Location: London - SW4
Programs: BA Gold
Posts: 320
Seemed as if the issue was systematic and indicative of the flight... wouldn't do it for one miss, but if I were on the same glass of water/wine I'd started the meal on after a few passes, I'd not be impressed. That said, I'd have said something on board.