BA refused to check baggage on to final destination?
May 7, 2018, 10:13 am
#16
Join Date: Jan 2009
Location: Glasgow
Programs: BA Gold
Posts: 113
I did that yesterday - Qatar from HKG to LHR via DOH, then onto BA up to GLA. 2 separate tickets, 3 hr layover at LHR, asked nicely and they tagged the bag all the way and gave me all BPs. Checked when arriving at LHR to make sure it was on the system, and indeed it was. Helpful when they do it, but not really any issues in collecting and checking in again - in my experience it doesn't take too much longer.
May 7, 2018, 10:57 am
#17
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,887
I did that yesterday - Qatar from HKG to LHR via DOH, then onto BA up to GLA. 2 separate tickets, 3 hr layover at LHR, asked nicely and they tagged the bag all the way and gave me all BPs. Checked when arriving at LHR to make sure it was on the system, and indeed it was. Helpful when they do it, but not really any issues in collecting and checking in again - in my experience it doesn't take too much longer.
https://www.qatarairways.com/en-us/a.../oneworld.html
see under "seamless service" tab:
Qatar Airways is pleased to offer passengers the courtesy of through check of themselves and their bags to their final destination when travelling on multi-sector journeys involving connections onto other oneworld member airlines, even when the trip is booked using separate tickets.
May 7, 2018, 11:16 am
#19
Join Date: Jan 2015
Programs: BAEC Gold
Posts: 1,626
That should go all the way through, no issue hopefully, but note that at HKG, BA and CX are on different systems, so you should double check in the Cathay lounge (airside) or BA transfer desk (before main security at the front of the airport) that your bag has been connected in correctly.
So the moral of the story is check where your bags are before getting too comfortable in the lounge.
May 7, 2018, 9:33 pm
#20
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
I did that on LH once at MUC. Checked with LH staff and they said it was in MUC. Three hours later I check it is loaded on my flight to FCO and I found out that it is still in OSL, never loaded on the first plane. LH failed to respond to any feedback at all even though CC on FCO flight gave me a form and assured me that I would hear back. 8 years on, I've only been on a LH plane once since then.
May 7, 2018, 9:52 pm
#21
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May 26, 2018, 2:26 am
#22
Original Poster
Join Date: Sep 2012
Location: Ireland
Programs: DL/UA
Posts: 18
I think the point I would make is that armed with the knowledge that BA should through check and interline luggage if the journey is on a single ticket, I would make a fuss at the outstation, should this occur again, asking to see the BA station manager if necessary.
Pursuing this through customer service now won’t change much, unless you really want an admission that an agent got it wrong and a bit of an apology for any inconvenience. Since it didn’t cause you to misconnect, I suspect a written apology is as far as you’ll get.
Pursuing this through customer service now won’t change much, unless you really want an admission that an agent got it wrong and a bit of an apology for any inconvenience. Since it didn’t cause you to misconnect, I suspect a written apology is as far as you’ll get.
Thanks for the feedback everyone.
May 26, 2018, 2:52 am
#23
Join Date: Aug 2013
Posts: 8,751
Bizarrely enough, customer service are circling the wagons with their last response. "I understand you've read through our Terms and Conditions about our baggage policies. I can understand your frustration as you knew you had a through ticket. I can confirm your within you itinerary there were four different operating carriers. As each individual carrier have their own baggage rules including different weights and dimensions, you are required to check you baggage in for each flight where the operator is different from the last. " British Airways Customer Relations
I am very much against corporal punishment, but sometimes one does wonder...
