Companion Voucher expiry
Apr 21, 2018, 8:44 am
#1
Original Poster
Join Date: Aug 2008
Programs: BA Silver
Posts: 68
Companion Voucher expiry
I've searched, but can't find a direct answer. I know that Companion vouchers cannot normally be extended, but I've recently broken my wrist which means I've had to cancel our BA flights/ holiday to Canada in May (can't drive with a plaster cast).
The companion voucher has been returned, but it expires in the middle of August and this will leave a very small window of opportunity between being able to drive and our already booked summer holidays. In these circumstances, do you think it would be worth asking if they would consider a 6 week extension to the expiry date? And if so, should I contact Amex or BA?
The companion voucher has been returned, but it expires in the middle of August and this will leave a very small window of opportunity between being able to drive and our already booked summer holidays. In these circumstances, do you think it would be worth asking if they would consider a 6 week extension to the expiry date? And if so, should I contact Amex or BA?
Apr 21, 2018, 12:19 pm
#2
Join Date: Mar 2010
Location: london
Programs: Hilton diamond, BA GCH
Posts: 346
I've searched, but can't find a direct answer. I know that Companion vouchers cannot normally be extended, but I've recently broken my wrist which means I've had to cancel our BA flights/ holiday to Canada in May (can't drive with a plaster cast).
The companion voucher has been returned, but it expires in the middle of August and this will leave a very small window of opportunity between being able to drive and our already booked summer holidays. In these circumstances, do you think it would be worth asking if they would consider a 6 week extension to the expiry date? And if so, should I contact Amex or BA?
The companion voucher has been returned, but it expires in the middle of August and this will leave a very small window of opportunity between being able to drive and our already booked summer holidays. In these circumstances, do you think it would be worth asking if they would consider a 6 week extension to the expiry date? And if so, should I contact Amex or BA?
Apr 21, 2018, 12:30 pm
#3
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
Several points. You do not need to take a flight before the voucher expiry. You just need to book the flight before the expiry but the flight could be for any time in the future. It is unlikely that the voucher time will be extended even if you asked. Also if you have broken your wrist now (April), one would expect you to be able to drive during the summer holidays. Even though I know about these things definite advice should be taken from your surgeon.
Apr 21, 2018, 1:18 pm
#4
Join Date: Jan 2017
Location: Stratford upon Avon
Programs: Amex Platinum UK and related Hotel loyalty programs
Posts: 204
Apr 21, 2018, 2:12 pm
#5
Join Date: Mar 2010
Location: london
Programs: Hilton diamond, BA GCH
Posts: 346
Stand corrected as T&C below says
- Outbound travel must take place before the expiry date stated on the voucher, however inbound travel may take place after the expiry date.
- The voucher is non-extendable, non-transferable and have no cash value. No Avios or other frequent traveller programme miles or points may be earned on the vouche
Apr 21, 2018, 2:41 pm
#6
Original Poster
Join Date: Aug 2008
Programs: BA Silver
Posts: 68
Thanks folks.
I realise a broken wrist is relatively minor in terms of health concerns, but it has totally snookered our travel plans. Whilst our travel insurance is picking up our cancellation costs of hotels and car etc, it does not, of course, pick up the loss of utility regarding the companion voucher.
If I was to go to BA or Amex to plead my case, which one is responsible for administrating the voucher itself?
I realise a broken wrist is relatively minor in terms of health concerns, but it has totally snookered our travel plans. Whilst our travel insurance is picking up our cancellation costs of hotels and car etc, it does not, of course, pick up the loss of utility regarding the companion voucher.
If I was to go to BA or Amex to plead my case, which one is responsible for administrating the voucher itself?
Apr 21, 2018, 4:27 pm
#8
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,583
Have you considered an alternative type of holiday, one that doesn't involve driving? That way you still get the utility of the voucher. Your wrist doesn't prevent you from flying necessarily, only driving.