Quintessentially Ending Presence At T5 Concord Lounge
Apr 20, 2018, 12:50 am
#1
Original Poster
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
Quintessentially Ending Presence At T5 Concord Lounge
Just got the email below from Quintessentially.
Reading other threads it appears this happened late last year so seems random they would reach out now.
Reading other threads it appears this happened late last year so seems random they would reach out now.
Dear Coathanger,
I hope this message finds you very well.
I am emailing to inform you that our presence within the T5 Concord Lounge has come to an end.
Should we be able to help and support you in any way, please feel free to contact me at any time. I am only too happy to better explain our services and understand how we can best be of assistance to you.
Based in over 60 cities around the world, we provide complete lifestyle management for our members' every need, both at home and abroad.
My very best,
Liam
Lifestyle Client Services Manager
I hope this message finds you very well.
I am emailing to inform you that our presence within the T5 Concord Lounge has come to an end.
Should we be able to help and support you in any way, please feel free to contact me at any time. I am only too happy to better explain our services and understand how we can best be of assistance to you.
Based in over 60 cities around the world, we provide complete lifestyle management for our members' every need, both at home and abroad.
My very best,
Liam
Lifestyle Client Services Manager
Apr 20, 2018, 1:29 am
#5
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
Apr 20, 2018, 2:10 am
#7
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
As an ex-member of Quintessentially I had a call with one of their sales reps a few months ago and told her I was open to believing they'd changed and so asked for some basic information to be sent to me. Still waiting.
Apr 20, 2018, 5:00 am
#9
Join Date: Oct 2005
Location: HKG
Programs: BA GGL & CCR
Posts: 600
Only fairly?
I often wonder why it’s so hard to get to decent concierge service off the ground, the demand seems to be there... but they all seem to over promise, under deliver and spend everything on branding, marketing and not a penny to back up the service behind it.
I often wonder why it’s so hard to get to decent concierge service off the ground, the demand seems to be there... but they all seem to over promise, under deliver and spend everything on branding, marketing and not a penny to back up the service behind it.
Apr 20, 2018, 5:19 am
#10
Join Date: Oct 2003
Location: London
Posts: 3,500
They paid people to post positive things about them on this forum, yet still managed to have a terrible reputation. RIP.
Apr 20, 2018, 6:56 am
#11
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
Q hasn't died, it is still going strong. It is only the Q desk in the CCR that has gone - and it left some 6 months ago!
Apr 20, 2018, 7:25 am
#13
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,208
They should rebrand as Virgin Concierge East Coast, that name would suit them well.
Apr 20, 2018, 7:40 am
#14
Join Date: Jan 2010
Posts: 706
I was told by Q last week that they cancelled the arrangement for BA First customers to be provided with free Quintessentially services as of March 1st 2018. In practice, I believe this was free service two weeks either side of a First booking. I tried using this offering a number of times over the years, and was always disappointed. Being quoted $300 car transfers from Manhattan to JFK, never attaining any amazing restaurant bookings, slow response times, etc. I still get spammed from them regularly though.
Apr 20, 2018, 7:44 am
#15
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
I suspect that it requires flair and branding in order to get off the ground, attributes which are almost never combined with the necessary operational efficiency and customer centricity required to actually provide a good service.