3 booking refs, 1 eticket, 1 segment missing! Do I worry?!
Apr 15, 2018, 6:37 am
#16
Join Date: Mar 2015
Programs: BA GGL
Posts: 2,447
Try entering your BA PNR in here https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS which should allow you to see your ticket number.
I suspect it is an AA ticket. As long as your AA PNR (which will be the master one) has all flights then there isn't a problem.
I suspect it is an AA ticket. As long as your AA PNR (which will be the master one) has all flights then there isn't a problem.
The AA PNR can't be viewed in CheckMyTrip above, returns an error.
Cheers!
Apr 15, 2018, 6:41 am
#17
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
That's a BA ticket. Other possibility is that the PNR you have isn't the master one and instead is the one related to BA operated and AA marketed sectors. There may be a second BA PNR out there. Perhaps ask your agent?
Apr 15, 2018, 10:28 am
#18
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
Excellent summary above @KARFA. Covers all scenarios I've come across. Can we sticky this somewhere as the same question gets asked at least weekly.
Apr 15, 2018, 10:34 am
#19
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The key is that there is one e-ticket number on BA stock, eg. 125-. PNR's are purely administrative and each carrier will assign a PNR to at least (and possibly more than) its segment(s).
That at least shows that you have paid travel. In addition to your e-ticket, you also have reservations. The e-ticket is proof that you paid for them.
If your BA PNR does not show all segments, then call BA and have this fixed. Same thing with other carriers. If that carrier's PNR does not show segments it operates, call.
All of this is especially true when you are using third-party ticket vendors who like to call themselves TA's. Not the case here. But, some of them like to patch together multiple e-tickets into one or more PNR's and then publish that onto an itinerary which makes it look as though you have a single journey when you don't.
That at least shows that you have paid travel. In addition to your e-ticket, you also have reservations. The e-ticket is proof that you paid for them.
If your BA PNR does not show all segments, then call BA and have this fixed. Same thing with other carriers. If that carrier's PNR does not show segments it operates, call.
All of this is especially true when you are using third-party ticket vendors who like to call themselves TA's. Not the case here. But, some of them like to patch together multiple e-tickets into one or more PNR's and then publish that onto an itinerary which makes it look as though you have a single journey when you don't.