"We did our best with the limited resources we had"
Apr 8, 2018, 10:18 am
#18
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
I have never known a time where we have had as many shortages, it is either down to bad planning or poor decisions making, probably both.
I know that the SIN SYD SIN flights suffer more than most, great that the crew left a handover but bad that it was not left in a secure place.
I know that the SIN SYD SIN flights suffer more than most, great that the crew left a handover but bad that it was not left in a secure place.
Apr 10, 2018, 4:27 pm
#20
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
I have never known a time where we have had as many shortages, it is either down to bad planning or poor decisions making, probably both.
I know that the SIN SYD SIN flights suffer more than most, great that the crew left a handover but bad that it was not left in a secure place.
I know that the SIN SYD SIN flights suffer more than most, great that the crew left a handover but bad that it was not left in a secure place.
Apr 10, 2018, 11:16 pm
#21
Join Date: Nov 2016
Location: London
Programs: BA Gold
Posts: 116
not surprised that they have to talk the talk otherwise they would be shown the door.
Apr 11, 2018, 12:20 am
#22
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,598
Mixed crews are carrying their name with pride because your service experience as a passenger can be very 'mixed':
BA F SIN-SYD
Went straight to bed (that I made myself), didn't eat, didn't drink for the whole flight. In other words: I didn't bother the crew at all.
Pilot: "45 minutes to Sydney, we will be switching on the seat belt signs in 20 minutes."
Me: getting up immediately
MF crew: "Can I offer you a choice of cold beverages"?
Me "I'll have an espresso and a smoothie, please".
MF crew "I asked you for a choice of cold drinks".
The CSM assured me a couple of minutes later that I can have as many hot beverages as I like until the seat belt sign goes on...
BA F SYD-SIN:
Booked in PE, upgraded to CW using Avios, received a seat in F.
Extremely polite and polished flight attendant, great service attitude. She received my Golden Ticket that came with a letter to HQ complimenting the outstanding performance.
While I think that MF crew can have their stellar moments, their lows are sometimes just beyond words. On SIN-SYD-SIN, that can easily double down with BA's management refuse to acknowledge and fix the unacceptable situation of insufficient catering and others.
BA F SIN-SYD
Went straight to bed (that I made myself), didn't eat, didn't drink for the whole flight. In other words: I didn't bother the crew at all.
Pilot: "45 minutes to Sydney, we will be switching on the seat belt signs in 20 minutes."
Me: getting up immediately
MF crew: "Can I offer you a choice of cold beverages"?
Me "I'll have an espresso and a smoothie, please".
MF crew "I asked you for a choice of cold drinks".
The CSM assured me a couple of minutes later that I can have as many hot beverages as I like until the seat belt sign goes on...
BA F SYD-SIN:
Booked in PE, upgraded to CW using Avios, received a seat in F.
Extremely polite and polished flight attendant, great service attitude. She received my Golden Ticket that came with a letter to HQ complimenting the outstanding performance.
While I think that MF crew can have their stellar moments, their lows are sometimes just beyond words. On SIN-SYD-SIN, that can easily double down with BA's management refuse to acknowledge and fix the unacceptable situation of insufficient catering and others.
Apr 11, 2018, 2:40 am
#24
Join Date: Oct 2003
Location: London
Posts: 3,500
Wow. That's really terrible.
Apr 11, 2018, 6:27 am
#26
Join Date: Jan 2004
Location: London, UK
Programs: BA Gold4life, ICH RA, Hyatt Gold and others
Posts: 701
Slightly off topic, but travelled on the BA11/12 very recently in April. The F food was the most disgusting and inedible food I have experienced in the air on any carrier and any class.
Health warning: AVOID THE CHICKEN SATAY. Its not chicken Satay, has no taste, is rock hard, and looks grey on the plate. The beef no better. Multiple full plates returned to the galley. Crew hugely embarrassed.
The scrambled eggs continued a BA tradition of being the colour of a Satsuma but with a sharp taste - again inedible. rest of the breakfast fine however.
Health warning: AVOID THE CHICKEN SATAY. Its not chicken Satay, has no taste, is rock hard, and looks grey on the plate. The beef no better. Multiple full plates returned to the galley. Crew hugely embarrassed.
The scrambled eggs continued a BA tradition of being the colour of a Satsuma but with a sharp taste - again inedible. rest of the breakfast fine however.
Apr 11, 2018, 7:18 am
#27
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
@Mutu - please feed that back to BA. I wasn't a fan of the Chicken Satay either, mine wasn't hard or gray, but it wasn't to my taste. It is described as 'SIngaporean Chicken Satay' but it wasn't for me. Not seen the satsuma coloured scrambled eggs though!
Apr 11, 2018, 10:20 am
#28
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,532
Mixed crews are carrying their name with pride because your service experience as a passenger can be very 'mixed':
BA F SIN-SYD
Went straight to bed (that I made myself), didn't eat, didn't drink for the whole flight. In other words: I didn't bother the crew at all.
Pilot: "45 minutes to Sydney, we will be switching on the seat belt signs in 20 minutes."
Me: getting up immediately
MF crew: "Can I offer you a choice of cold beverages"?
Me "I'll have an espresso and a smoothie, please".
MF crew "I asked you for a choice of cold drinks".
The CSM assured me a couple of minutes later that I can have as many hot beverages as I like until the seat belt sign goes on...
BA F SYD-SIN:
Booked in PE, upgraded to CW using Avios, received a seat in F.
Extremely polite and polished flight attendant, great service attitude. She received my Golden Ticket that came with a letter to HQ complimenting the outstanding performance.
While I think that MF crew can have their stellar moments, their lows are sometimes just beyond words. On SIN-SYD-SIN, that can easily double down with BA's management refuse to acknowledge and fix the unacceptable situation of insufficient catering and others.
BA F SIN-SYD
Went straight to bed (that I made myself), didn't eat, didn't drink for the whole flight. In other words: I didn't bother the crew at all.
Pilot: "45 minutes to Sydney, we will be switching on the seat belt signs in 20 minutes."
Me: getting up immediately
MF crew: "Can I offer you a choice of cold beverages"?
Me "I'll have an espresso and a smoothie, please".
MF crew "I asked you for a choice of cold drinks".
The CSM assured me a couple of minutes later that I can have as many hot beverages as I like until the seat belt sign goes on...
BA F SYD-SIN:
Booked in PE, upgraded to CW using Avios, received a seat in F.
Extremely polite and polished flight attendant, great service attitude. She received my Golden Ticket that came with a letter to HQ complimenting the outstanding performance.
While I think that MF crew can have their stellar moments, their lows are sometimes just beyond words. On SIN-SYD-SIN, that can easily double down with BA's management refuse to acknowledge and fix the unacceptable situation of insufficient catering and others.
I simply dread seeing the hats. Most obvious sign of a poor experience ahead.....no pun intended.
Apr 11, 2018, 10:26 am
#29
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,208
Apr 11, 2018, 10:32 am
#30
Join Date: Jan 2009
Location: London
Programs: Qantas, BA gold, SPG gold
Posts: 131
As a long-term loyal customer of BA, I find these reports depressing but not unbelievable.
I travel often in F and sometimes in J but I always take my own food with me. It's the only way to ensure I have something decent to eat. My own experiences with Cabin Crew are that they are generally friendly and helpful.
I travel often in F and sometimes in J but I always take my own food with me. It's the only way to ensure I have something decent to eat. My own experiences with Cabin Crew are that they are generally friendly and helpful.