Contacting BA as a Gold Card Holder
Apr 4, 2018, 9:15 pm
#1
Original Poster
Join Date: Apr 2013
Location: Edinburgh
Programs: BA Executive Club
Posts: 35
Contacting BA as a Gold Card Holder
Sorry, i can't find the information on the forum (I have looked)
I want to email BA with a query but can't find an email address. Is there one for Gold card holders to use?
If so, could someone let me have it please? Either in this thread or by PM?
Thanks
Jonathan
I want to email BA with a query but can't find an email address. Is there one for Gold card holders to use?
If so, could someone let me have it please? Either in this thread or by PM?
Thanks
Jonathan
Apr 5, 2018, 1:24 am
#3
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
This is the dynamic "Contact Us" page: https://www.britishairways.com/trave...out_Country=GB
Apr 5, 2018, 1:37 am
#4
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,873
There's no direct email address for Golds for BA. That starts at GGL and above - but as others have said there is the contact form, If you enter your Exec Club number then the system knows you are Gold and that seems to move you up the queue for a response.
You could always just call on the Gold line number if the type of query would work on a call?
You could always just call on the Gold line number if the type of query would work on a call?
Apr 5, 2018, 1:40 am
#5
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,126
Just to add in the Contacts page, if you click on your account in Help and Contacts as above, scroll down into "All other enquiries" then you will see the e-mail form to complete but I don't think there is a specific e-mail address for Gold's although they do appear to be prioritised.
It may be worth considering just actually calling them as my own personal experiences with the Gold line have been excellent, queries answered etc and the call is usually answered quite quickly by very knowledgeable agents.
Deferring to the previous advice given by corporate-wage-slave on this, best to call 1-4 pm ish which seems to always work for me. ^
It may be worth considering just actually calling them as my own personal experiences with the Gold line have been excellent, queries answered etc and the call is usually answered quite quickly by very knowledgeable agents.
Deferring to the previous advice given by corporate-wage-slave on this, best to call 1-4 pm ish which seems to always work for me. ^
Apr 6, 2018, 6:38 am
#7
Join Date: Jun 2010
Location: London
Programs: Mucci Blue, BAEC Gold, Blockbuster Video card
Posts: 1,378
+1 for the 'give them a call' comments - the BAEC Gold and even Silver lines are usually helpful hunting grounds for me. There are limits to what they can help with (tracing luggage seems not a forte for them if the situation is 'complicated') but many things can be handled and usually seem to be, relatively efficiently in my experience.
Lack of an email address is frustrating at times but I guess they decided they'd just get spammed or something. No point getting super annoyed about it I reckon.
Lack of an email address is frustrating at times but I guess they decided they'd just get spammed or something. No point getting super annoyed about it I reckon.
May 4, 2018, 3:20 am
#9
Join Date: Apr 2007
Location: DXB
Programs: BA Gold, EK Silver
Posts: 246
Similar question....but this is about the actual number- where can I find the Gold line number to call?
I'm logged in, but I don't see a phone number....just a message that says "If you ever need to speak to us, you have a direct line to our dedicated customer support team." Great- but where do I find the number??!!
I'm trying to book an upgrade with avios option, but the system keeps having an issue out and not letting me complete the transaction. Would this be an issue to call the gold number for? Or just the regular number?
I'm logged in, but I don't see a phone number....just a message that says "If you ever need to speak to us, you have a direct line to our dedicated customer support team." Great- but where do I find the number??!!
I'm trying to book an upgrade with avios option, but the system keeps having an issue out and not letting me complete the transaction. Would this be an issue to call the gold number for? Or just the regular number?
May 4, 2018, 3:23 am
#10
Join Date: Aug 2014
Posts: 2,657
Similar question....but this is about the actual number- where can I find the Gold line number to call?
I'm logged in, but I don't see a phone number....just a message that says "If you ever need to speak to us, you have a direct line to our dedicated customer support team." Great- but where do I find the number??!!
I'm trying to book an upgrade with avios option, but the system keeps having an issue out and not letting me complete the transaction. Would this be an issue to call the gold number for? Or just the regular number?
I'm logged in, but I don't see a phone number....just a message that says "If you ever need to speak to us, you have a direct line to our dedicated customer support team." Great- but where do I find the number??!!
I'm trying to book an upgrade with avios option, but the system keeps having an issue out and not letting me complete the transaction. Would this be an issue to call the gold number for? Or just the regular number?
May 4, 2018, 3:29 am
#11
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
Similar question....but this is about the actual number- where can I find the Gold line number to call?
I'm logged in, but I don't see a phone number....just a message that says "If you ever need to speak to us, you have a direct line to our dedicated customer support team." Great- but where do I find the number??!!
I'm logged in, but I don't see a phone number....just a message that says "If you ever need to speak to us, you have a direct line to our dedicated customer support team." Great- but where do I find the number??!!
If you have a UK resident BAEC account, it should be on the back of the physical card with some unknown probability of it even being correct
But I'd defer to anonba for what number is best to use.
Last edited by BertieBadger; May 4, 2018 at 10:38 am Reason: Remove incorrect info, thanks to henry999 & PETER01
May 4, 2018, 3:32 am
#12
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Have you tried logging in and then going to this page: https://www.britishairways.com/trave...club/execclub/?
May 4, 2018, 3:35 am
#13
Join Date: Aug 2014
Posts: 2,657
+1 for the 'give them a call' comments - the BAEC Gold and even Silver lines are usually helpful hunting grounds for me. There are limits to what they can help with (tracing luggage seems not a forte for them if the situation is 'complicated') but many things can be handled and usually seem to be, relatively efficiently in my experience.
Lack of an email address is frustrating at times but I guess they decided they'd just get spammed or something. No point getting super annoyed about it I reckon.
Lack of an email address is frustrating at times but I guess they decided they'd just get spammed or something. No point getting super annoyed about it I reckon.
May 4, 2018, 7:14 am
#14
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,233
Actually, I believe your claim is true only for those whose residence for BAEC purposes is in the UK. In sonoranjerseygirl's mini-bio, it says Location: DXB so perhaps the back of her physical card looks like mine.
May 4, 2018, 7:19 am
#15
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
Thank you for the correction ^ and my apologies to sonoranjerseygirl for the incorrect info!
