Avios agents in BA call centre

Old Apr 2, 2018, 1:50 am
  #1  
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Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
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Avios agents in BA call centre

I'm not sure which combination of options I selected when calling Gold line to change a booking this week, but was a bit surprised when a follow up email clarifying part of the transaction (so drafted personally, not auto generated) came from an @avios.com account.

Have Avios been there for some time, or could it be a part of something like the shift to a common points account system as mentioned in last year's shareholder presentation?
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Old Apr 2, 2018, 4:19 pm
  #2  
 
Join Date: Mar 2009
Location: JAX
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Avios Group have their own call centre and take calls for BA. I spoke to them several times a year ago when trying to have my 241 reissued.

They regularly post openings for agents here: https://jobs.avios.com/jobs/vacancy/find/results/
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Old Apr 3, 2018, 1:29 am
  #3  
 
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 842
I had the same sort of thing a couple of weeks ago. I called the BA Gold line but when my call was answered the agent said 'welcome to Avios.com'. I wondered if having selected the relevant option to make a booking with Avios I was actually diverted to the Avios call centre?
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