What's No Bedding in F Worth?
#61
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,203
good lord, 5000 for crap bedding in F on such a long journey?
for comparison i just flew LHR-DXB in club world, am GGL/paid ticket blah blah blah, and after the F/A tried to reset the tv three times the CSD came by and proactively offered be 9000 avios which showed the next day. i didnt know what it should be worth but was like hey thats an avios redemption to spain one day.
for comparison i just flew LHR-DXB in club world, am GGL/paid ticket blah blah blah, and after the F/A tried to reset the tv three times the CSD came by and proactively offered be 9000 avios which showed the next day. i didnt know what it should be worth but was like hey thats an avios redemption to spain one day.
Last edited by VSLover; Apr 5, 2018 at 6:13 am Reason: clarity
#62
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,383
Please reassure me that youre not personally responsible for setting official levels of compensation / goodwill gesture within BA s CR team !? (although I wont be overly-surprised if you tell me you really are ..... )
#64
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
You suggest claims for missing bedding are worth 100s, how have you arrived at that figure? If the OP pursues a claim under the CRA, s/he will have to establish the value of her claim. S/he cannot simply pull a figure out of thin air, so any guidance you can offer in arriving at your figure may be helpful.
#65
Join Date: May 2016
Location: UK
Programs: British Airways Executive Club Gold, Global Entry
Posts: 363
If you value the extra space, improved food & beverage, and enhanced sleeping experience equally
#66
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
In the context of the justification that Tobias-UK was inviting I wouldn't argue against that, but BA might. In this case I assume they'd say the sleeping part was 10% of the value, to help reduce any consequent compensation .
Last edited by EsherFlyer; Apr 6, 2018 at 2:57 am
#67
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
I'll have a stab at that. Looking 6 months or so ahead a BA SYD-SIN-LHR return prices at ~2k on a B WT fare or ~5k on an A First fare. So that's a return fare difference of ~3k, or 1500 one-way. Since the SIN-LHR segment is ~2/3 of that call it 1000 of the overall fare difference. If you value the extra space, improved food & beverage, and enhanced sleeping experience equally then each has a value of 350 or so. Half of the sleeping value was lost due to the unavailability of correct bedding, so ~175 / 20k Avios would be my claim.
EsherFlyer - thank you for providing the guidance that our friendly Forum Ambassador was seeking. Taken together with the subsequent input from FeedbirdNiner it would appear that compensation in the order of 100s (my post # 38 refers) isn’t too far off the mark, possibly even more so for anyone who has purchased a one-way SIN LHR BA ticket at circa 5,000+.
#68
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
EsherFlyer - thank you for providing the guidance that our friendly Forum Ambassador was seeking. Taken together with the subsequent input from FeedbirdNiner it would appear that compensation in the order of 100s (my post # 38 refers) isnt too far off the mark, possibly even more so for anyone who has purchased a one-way SIN LHR BA ticket at circa 5,000+.
#69
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,095
The ability to have good sleeping rest is the main difference between WT+ and CW for most people, especially on a long overnight route. F is just gilding the experience, so if you can't sleep well in F then you're basically down to WT+ with a nice bottle of wine - and that's quite a cost difference!
#70
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,383
Worth winding back a little here, by way of reminder of the precise circumstances surrounding the OPs grievance :
I returned to find on the bed what looked like a blue polyester jacket with a zipper on one side (it turned out to be a crew-blanket), a thin blanket from Club that may have been used, and an old creased pillow..
OP, following an exchange of correspondence, was subsequently offered an adjustment of 5,000 Avios - an outcome which he/she (understandably) described as laughable.
Somewhat in contrast, one poster (although Im not sure that he/she was being entirely serious) has expressed the view that 5,000 Avios is not to be sniffed at, adding that it would be enough to buy OP a nice one-way to Amsterdam.
I do wonder just how many passengers - having shelled out serious money on a F class ticket for just about the longest journey on BAs entire network - would be happy with compensation in the shape of what effectively translates into a discounted one-way ticket for one of the airlines very shortest sectors - and in economy class to boot. I say discounted because, lets not forget, there would be still taxes/surcharges of 17.50 to pay, so ..... no free lunch.
5,000 Avios is the sort of figure that many folk collect routinely with their monthly shopping, without even having spent anything at all with BA. The chasm between BAs churlish offer and the OPs expectations is, I suspect, of Grand Canyon proportions.
I feel that it is high time BA - and indeed many other carriers guilty of such unsatisfactory reaction to similar inflight service failures - began to look more responsibly, and with a greater sense of morality, at the frequent discrepancy between what they promise ; what their premium cabin passengers rightly expect, in return for what they have paid ; and just what sort of redress is provided to those passengers when things go wrong.
I returned to find on the bed what looked like a blue polyester jacket with a zipper on one side (it turned out to be a crew-blanket), a thin blanket from Club that may have been used, and an old creased pillow..
OP, following an exchange of correspondence, was subsequently offered an adjustment of 5,000 Avios - an outcome which he/she (understandably) described as laughable.
Somewhat in contrast, one poster (although Im not sure that he/she was being entirely serious) has expressed the view that 5,000 Avios is not to be sniffed at, adding that it would be enough to buy OP a nice one-way to Amsterdam.
I do wonder just how many passengers - having shelled out serious money on a F class ticket for just about the longest journey on BAs entire network - would be happy with compensation in the shape of what effectively translates into a discounted one-way ticket for one of the airlines very shortest sectors - and in economy class to boot. I say discounted because, lets not forget, there would be still taxes/surcharges of 17.50 to pay, so ..... no free lunch.
5,000 Avios is the sort of figure that many folk collect routinely with their monthly shopping, without even having spent anything at all with BA. The chasm between BAs churlish offer and the OPs expectations is, I suspect, of Grand Canyon proportions.
I feel that it is high time BA - and indeed many other carriers guilty of such unsatisfactory reaction to similar inflight service failures - began to look more responsibly, and with a greater sense of morality, at the frequent discrepancy between what they promise ; what their premium cabin passengers rightly expect, in return for what they have paid ; and just what sort of redress is provided to those passengers when things go wrong.
#71
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
I feel that it is high time BA - and indeed many other carriers guilty of such unsatisfactory reaction to similar inflight service failures - began to look more responsibly, and with a greater sense of morality, at the frequent discrepancy between what they promise ; what their premium cabin passengers rightly expect, in return for what they have paid ; and just what sort of redress is provided to those passengers when things go wrong.
#72
Join Date: Dec 2017
Location: Stockholm, Sweden.
Programs: BA, JAL
Posts: 689
I feel that it is high time BA - and indeed many other carriers guilty of such unsatisfactory reaction to similar inflight service failures - began to look more responsibly, and with a greater sense of morality, at the frequent discrepancy between what they promise ; what their premium cabin passengers rightly expect, in return for what they have paid ; and just what sort of redress is provided to those passengers when things go wrong.
#75
Join Date: May 2010
Location: UK
Posts: 5,380
I think 5K is a bit light for this. But I also think that there are many elements that make the F experience, not least of which is the primary objective, to transport you from A to B. Also, there is the dining, lounges, Avios bonus, service, I could go on and on. So 5K is too light, but isn't way out imo.