BA to retain UK call centres in house
Mar 28, 2018, 5:57 am
#1
Moderator: Qatar Airways
Original Poster
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
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28/03 1230-1430 GGL Line Closed
The GGL line is currently closed for a couple of hours, so all calls are routing through to the India based call centre - who are genuinely equally helpful and patient.
Just an FYI for anyone who calls up.
M
Just an FYI for anyone who calls up.
M
Last edited by msm2000uk; Mar 28, 2018 at 6:03 am
Mar 28, 2018, 6:55 am
#3
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
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Posts: 5,893
Hmmm well at the last event I was at, they confirmed that the GGL line would remain based where they are. I hope that this stays the case.
Explains why I haven't received an answer to my email which I sent a couple of hours ago as they're normally very quick.
Explains why I haven't received an answer to my email which I sent a couple of hours ago as they're normally very quick.
Mar 28, 2018, 9:14 am
#9
Join Date: Jul 2011
Posts: 1,663
LONDON, March 28 (Reuters) - British Airways will keep its call centres in Newcastle and Manchester in-house and add millions of pounds of extra investment, the airline said on Wednesday, dashing Capita’s hopes of winning contracts to run the operations.
“I am pleased that following a very detailed review, we are planning to retain both of our long-standing UK call centres in Newcastle and Manchester,” British Airways Chief Executive Alex Cruz said.
Capita had been in a period of “exclusive engagement” with British Airways to support BA’s global customer contact operations, which it said handles around 9.5 million calls a year.
“I am pleased that following a very detailed review, we are planning to retain both of our long-standing UK call centres in Newcastle and Manchester,” British Airways Chief Executive Alex Cruz said.
Capita had been in a period of “exclusive engagement” with British Airways to support BA’s global customer contact operations, which it said handles around 9.5 million calls a year.
Mar 28, 2018, 9:36 am
#12
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,140
I'm not a GGL'r but I know quite a few in person, not bragging it's just a fact, and they all say the same thing, the GGL line is an excellent asset to have.
I think this is a very sensible decision and in the vain hope that BA are reading this!, as I do know they monitor FT, all I will say is you can't buy experience and keep these long standing UK BA centres going!
I think this is a very sensible decision and in the vain hope that BA are reading this!, as I do know they monitor FT, all I will say is you can't buy experience and keep these long standing UK BA centres going!
Mar 28, 2018, 10:14 am
#15
Join Date: Jan 2018
Location: Aberdeen
Programs: BA Gold, AF Silver
Posts: 70
I'm only a lowly Silver card holder but on the 2 recent occasions I have had to phone the help line I got through to the Newcastle call centre and both times had a great experience and found the ladies I spoke to very helpful.
Great news that the call centres are to stay open.
Great news that the call centres are to stay open.