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Car hire - Avis.com vs BA.com category discrepancy

Car hire - Avis.com vs BA.com category discrepancy

Old Mar 26, 18, 3:51 am
  #1  
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Join Date: May 2012
Location: Ipswich
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Car hire - Avis.com vs BA.com category discrepancy

I'm looking to book a car at JNB. Looking at BA.com, group C is described as a compact and gives Toyota Corolla as an example. However, Avis.com in South Africa describes group C as a mid-size, but also cites a Toyota Corolla. From what I can see the Toyota fits my view of a mid-size and I'd be perfectly happy with that.

But I don't want to book a compact through BA and find I'm given a smaller car, and they tell me that's fine because it's what I booked. Any thoughts or experience? It seems strange to me that the two sites classify group C differently. The BA price is about 2/3 of the price of booking directly with Avis, which makes me slightly concerned about getting a smaller car. I know from past experience, buying an upgrade on the spot can be rather pricey.

FTR, I am aware of various issues with Avis in JNB. That's a whole different kettle!
windowontheAside is offline  
Old Mar 26, 18, 4:14 am
  #2  
 
Join Date: May 2014
Location: scotland
Programs: BAEC Bronze, LH M&M
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We have a vehicle booked via BA for JNB in 3 weeks time with Avis...........I'm interested in what "issues" we might need to be aware of. Forewarned and all that.

Many thanks.
redrose59 is offline  
Old Mar 26, 18, 12:52 pm
  #3  
 
Join Date: Sep 2015
Location: YYZ (ex-LHR)
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Avis SA was the only place I've had a rental company straight up try to scam me. Marked pre-existing damage before the rental, but then they billed me for it and claimed I had the car three days longer than I had.

Charged it back on my CC and told them I wasn't engaging them when they came after me for the amount. They left me alone.

It's fine, but you just need to me 300 times more vigilant than you usually are with rentals.
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Skatering is offline  
Old Mar 26, 18, 12:53 pm
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Join Date: May 2014
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Have you price compared on Avis.com or Avis.es (not .co.uk)

savings can be significant
mikeyfly is offline  
Old Mar 26, 18, 1:30 pm
  #5  
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I've also had a hard sell from them for pre-paid toll passes, even when I explained to them that I wouldn't be taking any of the toll routes.
windowontheAside is offline  
Old Mar 26, 18, 2:21 pm
  #6  
 
Join Date: Mar 2014
Programs: BAEC Silver
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It is probably a country issue in the descriptions. A group C will probably be hatchback rather than saloon, which would be described diffeeently in uk, usa or europe.

+1 for trying different country sites (avis.co.za, avis.com, avis.co.uk) to compare price but be aware of e.g. unlimited kilometres.
konagirl2 is offline  
Old Mar 26, 18, 2:28 pm
  #7  
 
Join Date: Mar 2016
Location: Glasgow, UK
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Avis.co.za is a subsidary of Avis like a franchise and I had the exact same experience as @Skatering I returned a car and a guy came from the opposite direction over to the car went round on his knees and pointed out a mark I was going to be billed for, He knew it was there and you needed zoom to even see it, Wouldnt accept any reasoning and basically forced me to sign some incident report, I challenged via head office and won got my money back . Straight up scam artists.

One thing I will tell you though is that if you book through BA you get the clout of them to help you if it goes wrong, Also with BA the Avis excess is 200 but with Avis.co.za it is nearer 750 so double check that first before pressing the button as the terms can also be different
cgtechuk is offline  
Old Mar 26, 18, 4:02 pm
  #8  
 
Join Date: Aug 2016
Programs: BAEC GOLD, Star Alliance, HH Gold
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Originally Posted by windowontheAside View Post
I'm looking to book a car at JNB. Looking at BA.com, group C is described as a compact and gives Toyota Corolla as an example. However, Avis.com in South Africa describes group C as a mid-size, but also cites a Toyota Corolla. From what I can see the Toyota fits my view of a mid-size and I'd be perfectly happy with that.

But I don't want to book a compact through BA and find I'm given a smaller car, and they tell me that's fine because it's what I booked. Any thoughts or experience? It seems strange to me that the two sites classify group C differently. The BA price is about 2/3 of the price of booking directly with Avis, which makes me slightly concerned about getting a smaller car. I know from past experience, buying an upgrade on the spot can be rather pricey.

FTR, I am aware of various issues with Avis in JNB. That's a whole different kettle!
We were in JNB in February this year, we hired a group C car with Avis through BA. We did get a brand new Toyota Carolla.
When we returned home we had a bill for an extra driver which was free as a silver BAEC. We also had a bill for fuel which came to about R20. A phone call to Avis and it was all sorted quickly and refunded within a few days. We appeared to have a speeding fine (which was probably genuine) but it was such a small amount we didn't bother about it.
We also have an additional yearly insurance which covers world wide. It's not only cheaper than taking on extra cover with the hire company, it also gives peace of mind. The insurance has also proved to be well worth the money. When you have an irritating situation like trying to charge for exhisting damage you just fill in a report and they refund you before they've sorted it out.
Light Travellers is offline  
Old Mar 27, 18, 3:31 am
  #9  
 
Join Date: Nov 2009
Location: London, UK
Programs: BA Silver; Virgin Silver; IHG Platinum; Marriott Gold; Avis president's
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Originally Posted by windowontheAside View Post
I've also had a hard sell from them for pre-paid toll passes, even when I explained to them that I wouldn't be taking any of the toll routes.
It's a bit difficaul to get out of the airport without the e-toll. Possible, but not via any useful route, and certainly not through areas I'd be too happy driving....
umgowah is offline  

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