Compensation for mistake with special meal
#16
Join Date: Sep 2009
Posts: 2,825
.......having to choose between a regular meal (when vegetarian was ordered for ethical and health reasons) and being forced to fast for many hours (I happened to get to the flight after a long day with hardly any food, and skipped the lounge), is extremely aggravating. Not sure if non-vegetarians can fully understand this, but I understand your point about waste of time in trying to get more.
it it is not BA's fault that you "skipped the lounge."
No one but yourself is responsible for you being "forced to fast for many hours."
Yes, BA screwed up your special meal request. But you bear equal responsibility. 10,000 Avios was far too generous, in my opinion.
#17
Join Date: Apr 2016
Location: Hong Kong
Programs: BA Gold
Posts: 114
Well done getting 10K, I'll keep that in mind for the next time they mess up my special meal. From one veg to another, my advice is to always bring your own snacks! IME BA has the worst vegan meals so even when they do get my meal right, it may not be edible!
@DragonSoul I fly CX twice a month and never had an issue with the vegan meal, and its always been tasty!
@DragonSoul I fly CX twice a month and never had an issue with the vegan meal, and its always been tasty!
Last edited by rocketship87; Mar 14, 2018 at 11:19 pm Reason: Addition
#19
Join Date: Oct 2017
Posts: 969
#20
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
OP has been asked but not answered questions regarding cabin and route. Does this make a difference? I would say so. A short overnight flight in Y from BOS/LHR is very different to travelling in J from LHR/SIN.
Frankly I find the idea that the OP is demanding 20k avios ludicrous. The offer of 10k is already generous. Of course in context of this being F on a real long haul flight, then perhaps 10k is not so generous. Although I am sure there would have been plenty of options had this been the case.
Frankly I find the idea that the OP is demanding 20k avios ludicrous. The offer of 10k is already generous. Of course in context of this being F on a real long haul flight, then perhaps 10k is not so generous. Although I am sure there would have been plenty of options had this been the case.
#21
Join Date: Jun 2004
Posts: 1,555
Last time they forgot kosher meal LHR-BKK in CW as GCH, after much discussion maximum I could get was 4K Avios. I could eat nothing at all for whole flight apart from an apple.
Cabin crew confirmed it was a catering mistake, my meal was listed on the manifest and crew noted both meals were missing when they checked meals but didn't want to delay flight by reporting to catering.
Cabin crew confirmed it was a catering mistake, my meal was listed on the manifest and crew noted both meals were missing when they checked meals but didn't want to delay flight by reporting to catering.
#22
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,589
#25
Join Date: Mar 2015
Location: London / Brighton
Programs: BAEC Gold / M-Life Gold / HH Diamond
Posts: 1,629
No IFE is a tiny nuisance in my book, but having to choose between a regular meal (when vegetarian was ordered for ethical and health reasons) and being forced to fast for many hours (I happened to get to the flight after a long day with hardly any food, and skipped the lounge), is extremely aggravating. Not sure if non-vegetarians can fully understand this, but I understand your point about waste of time in trying to get more.
#27
Join Date: Mar 2004
Location: London
Programs: BAEC gold, Marriott gold, Hilton gold
Posts: 1,922
"Bear equal responsibility"? Seems a bit harsh. If I know I'll be getting a meal on board I won't eat before. Last thing I'd want to do is to order a special meal and then get most of it thrown away because I'm already full.Packing your own food may not be so clever. If you do get the special meal on board and then turn up at customs at the other end with prohibited items. So might have to throw away your own food before you get to customs. As you may gather I seriously oppose wasting food.The good thing about BA in OP's post is that at least they admitted responsibility. 10k Avios seems reasonable compensation. This is a welcome change from BA's attitude of late.
#28
Join Date: May 2013
Posts: 6,349
Chances of "significant extra compensation" - zero. Don't waste your time. 10,000 Avios is enough.
Not surprising to see the usual defence tactics though - OP should have eaten before etc etc. OP ordered a special meal....it should have been available at the right time. Simple as that.
Not surprising to see the usual defence tactics though - OP should have eaten before etc etc. OP ordered a special meal....it should have been available at the right time. Simple as that.
#29
Join Date: Jul 2013
Location: West Sussex
Programs: BA Gold
Posts: 897
If you wanted to buy 20,000 Avios from BA it would cost you £335.
In terms of valuing Avios spending, at 1p per Avios, 20,000 Avios is £200.
Your £100 worth of Avios for a missed meal is plenty compensation IMO.
In terms of valuing Avios spending, at 1p per Avios, 20,000 Avios is £200.
Your £100 worth of Avios for a missed meal is plenty compensation IMO.