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Introducing The Concorde Team

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Old Mar 9, 2018, 5:13 am
  #1  
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Introducing The Concorde Team

Introducing the Concorde Team

As part of BA’s continuing investment in our Premium customers, BA is introducing the Concorde Team at Heathrow and New York JFK.In 2017, you may remember that we asked you about hospitality a lot – and we also conducted offline work with industry experts to really get into the detail. This research has helped to launch the brand new Concorde team. Thank you very much for giving your examples of great and poor hospitality and what that means to you, as well as how we can differentiate ourselves with great service.

So what actually is the Concorde Team? Previously known as Special Services, the Concorde Team are dedicated to looking after every detail of the airport experience for our most premium customers. We have partnered with the leading British Hotel, The Dorchester, to design a bespoke hospitality training package for the team to deliver a service tailored to our customers' individual needs and preferences. The Concorde Team gives BA a new platform to develop our premium customer proposition and we will continue to build on this over the coming months.
Mods: Please move or merge if already detailed.
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Old Mar 9, 2018, 5:17 am
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So what do they actually do?
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Old Mar 9, 2018, 5:19 am
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Originally Posted by Deltus
So what do they actually do?
Premium apologising.
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Old Mar 9, 2018, 5:21 am
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Originally Posted by msm2000uk

Introducing the Concorde Team

As part of BA’s continuing investment in our Premium customers, BA is introducing the Concorde Team at Heathrow and New York JFK.In 2017, you may remember that we asked you about hospitality a lot – and we also conducted offline work with industry experts to really get into the detail. This research has helped to launch the brand new Concorde team. Thank you very much for giving your examples of great and poor hospitality and what that means to you, as well as how we can differentiate ourselves with great service.

So what actually is the Concorde Team? Previously known as Special Services, the Concorde Team are dedicated to looking after every detail of the airport experience for our most premium customers. We have partnered with the leading British Hotel, The Dorchester, to design a bespoke hospitality training package for the team to deliver a service tailored to our customers' individual needs and preferences. The Concorde Team gives BA a new platform to develop our premium customer proposition and we will continue to build on this over the coming months.
Mods: Please move or merge if already detailed.

Was this an email from Mr Hillier?
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Old Mar 9, 2018, 5:22 am
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Some vague info here: BA - The Club - A new mission for Special Services
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Old Mar 9, 2018, 5:22 am
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What about LAX?

At JFK aren't they an outsourced team now?
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Old Mar 9, 2018, 5:23 am
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Originally Posted by HFHFFlyer
Was this an email from Mr Hillier?
Not an email from Mr Hillier.
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Old Mar 9, 2018, 5:23 am
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Originally Posted by richardwft


Premium apologising.
But you should see the speed on which they do it. You can't hear them till they have already past.
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Old Mar 9, 2018, 5:31 am
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wrong post
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Old Mar 9, 2018, 5:48 am
  #10  
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They get to walk around in Marks & Spencer suits, that's what!
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Old Mar 9, 2018, 5:54 am
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Just premier?
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Old Mar 9, 2018, 5:59 am
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This is excellent news - I was trained at one of the Dorchester's rivals and if they really implement what they've learned, this could be very good.

But, I think aviation in general, puts so many restrictions on what the 'team on the ground' can do or approve we will have to wait and see. C'mon BA, prove me wrong!
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Old Mar 9, 2018, 6:00 am
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Originally Posted by annihilation
Just premier?
And other unfortunate individuals.
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Old Mar 9, 2018, 6:04 am
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There was always something a bit odd about the thought of being met by the SS as you got off the plane.
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Old Mar 9, 2018, 6:15 am
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Originally Posted by AdBoy
So you get to sit in a chair at check in, get a lift to the plane in a car and some what impressively someone picks up your baggage for you while you clear customs.

Is this for GGL or premiums?
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