Does 'You First' still exist?
Mar 9, 2018, 2:06 am
#1
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
Does 'You First' still exist?
I sent an email to the YouFirst BA email address 3 days ago (requesting spa treatment bookings), but other than an automated response telling me "We're usually quick to respond and will be back in touch as soon as possible - you don't need to send your query again at anytime." I haven't had any response.
Has anyone had any luck contacting You First by email recently? If so what is a typical response time? Or has You First been another victim of BA's death by a 1,000 cuts?
Has anyone had any luck contacting You First by email recently? If so what is a typical response time? Or has You First been another victim of BA's death by a 1,000 cuts?
Mar 9, 2018, 2:13 am
#3
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
Mar 9, 2018, 2:27 am
#6
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
I posted here since I was interested to hear whether others were having a similar issue. Plus maybe others might be interested to be aware of delays when it comes to making their own plans. Also, depending on your working environment it's not always easy to make a personal call, especially when you have the BA hold time lottery to deal with.
Mar 9, 2018, 2:31 am
#7
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
Mar 9, 2018, 2:41 am
#8
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 816
They do and they've been wonderful for me recently - answering on the first ring during the snow last week, when even the Gold line was out of action (and my F availability had finally appeared).
Give them a call, every time ^
Give them a call, every time ^
Mar 9, 2018, 2:42 am
#9
Join Date: Jul 2006
Location: Quite close to NQY
Programs: BAEC Silver,clubcard,clubcard plus, BA Amex................ And Mucci x3 ;)
Posts: 9,488
They certainly do still exist. However they don’t seem as helpful as they were.
My mums off in first tomorrow and spoke to them about spa bookings a month out and they weren’t able to offer anything. Seems after some probing that the spa keep slots for on the day walk ups rather than allowing them to be booked by first passengers.
cs
My mums off in first tomorrow and spoke to them about spa bookings a month out and they weren’t able to offer anything. Seems after some probing that the spa keep slots for on the day walk ups rather than allowing them to be booked by first passengers.
cs
Mar 9, 2018, 2:44 am
#10
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
They certainly do still exist. However they don’t seem as helpful as they were.
My mums off in first tomorrow and spoke to them about spa bookings a month out and they weren’t able to offer anything. Seems after some probing that the spa keep slots for on the day walk ups rather than allowing them to be booked by first passengers.
cs
My mums off in first tomorrow and spoke to them about spa bookings a month out and they weren’t able to offer anything. Seems after some probing that the spa keep slots for on the day walk ups rather than allowing them to be booked by first passengers.
cs
Mar 9, 2018, 2:48 am
#11
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Yes, I have checked. Nothing.
I posted here since I was interested to hear whether others were having a similar issue. Plus maybe others might be interested to be aware of delays when it comes to making their own plans. Also, depending on your working environment it's not always easy to make a personal call, especially when you have the BA hold time lottery to deal with.
I posted here since I was interested to hear whether others were having a similar issue. Plus maybe others might be interested to be aware of delays when it comes to making their own plans. Also, depending on your working environment it's not always easy to make a personal call, especially when you have the BA hold time lottery to deal with.
Mar 9, 2018, 2:59 am
#12
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
I will try giving them a call later today if I can.
)
Mar 9, 2018, 3:18 am
#15
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923