Rescheduled Flights - Fantastic Customer Service
Mar 6, 2018, 2:33 pm
#1
Original Poster
Join Date: Sep 2008
Location: KT7
Programs: BA & BD Gold Once Upon a Time
Posts: 530
Rescheduled Flights - Fantastic Customer Service
I was browsing Kayak a few weeks back, and while not even considering an October half term vacation, plumb Saturday-Saturday flights to LHR-FLL via ORD were available for £350 (£275 for the kids) through a consolidator. Layover in ORD is 1hr 50 mins on the outbound and a legal 38 mins on the return.
I don’t usually like booking via consolidators given the risks, but since the fare was less than half the cost I could find when booking via the airline, and I was booking 4 tickets, I took the chance.
Then I get the dreaded email from the consolidator today and our ORD to FLL flights have been rescheduled leaving us a 5 hour layover on the outbound and 9 hour layover on the return. Not great when you are only on a transatlantic vacation for one week.
I’m told to call the consolidator, but think my chances are better if I call BA customer services. I given BA a quick explanation thinking I’ve got a fight on my hands given the bucket-shop tickets. But, without any persuasion I’m offered non-stop direct flights for the same day, either LGW-FLL or my pick of the LHR-MIA flights.
Heathrow is easier to get to for us, and I wanted to maximise the last day in Florida so picked LHR-MIA, BA207 outbound and BA208 return. Given these flights are non stop and my original flights had a stopover, I was very impressed with BA customer service as I thought they’d try to palm me off with stopover flight via PHL or CLT.
As non-stop flights are the thick end of £900 for the October half term, I feel like I’ve had a mini win on the lottery.
Very well done, and thanks BA!!
I don’t usually like booking via consolidators given the risks, but since the fare was less than half the cost I could find when booking via the airline, and I was booking 4 tickets, I took the chance.
Then I get the dreaded email from the consolidator today and our ORD to FLL flights have been rescheduled leaving us a 5 hour layover on the outbound and 9 hour layover on the return. Not great when you are only on a transatlantic vacation for one week.
I’m told to call the consolidator, but think my chances are better if I call BA customer services. I given BA a quick explanation thinking I’ve got a fight on my hands given the bucket-shop tickets. But, without any persuasion I’m offered non-stop direct flights for the same day, either LGW-FLL or my pick of the LHR-MIA flights.
Heathrow is easier to get to for us, and I wanted to maximise the last day in Florida so picked LHR-MIA, BA207 outbound and BA208 return. Given these flights are non stop and my original flights had a stopover, I was very impressed with BA customer service as I thought they’d try to palm me off with stopover flight via PHL or CLT.
As non-stop flights are the thick end of £900 for the October half term, I feel like I’ve had a mini win on the lottery.
Very well done, and thanks BA!!
Mar 7, 2018, 3:32 am
#4
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Mar 7, 2018, 3:36 am
#5
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Mar 7, 2018, 4:11 am
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