Issues with booking hotel

Old Mar 5, 18, 10:08 am
  #1  
Original Poster
 
Join Date: Jun 2009
Location: YYZ/LHR
Programs: AC E50K, BA Silver
Posts: 34
Issues with booking hotel

Hello,

As of about Friday of last week, when I try to book a reward hotel (through Spend Avios website link), the website goes into perpetual redirect mode, without getting to the prompt of where I enter my city and dates and such. It worked last Thursday and the preceding days before that.

Anyone else have this issue? Kind of annoying for such a large company to have technical issues over so many days. I've tried Chrome, IE, and Edge.
f00kie is offline  
Old Mar 7, 18, 2:35 pm
  #2  
mgi
 
Join Date: Aug 2004
Posts: 107
Originally Posted by f00kie View Post
Hello,

As of about Friday of last week, when I try to book a reward hotel (through Spend Avios website link), the website goes into perpetual redirect mode, without getting to the prompt of where I enter my city and dates and such. It worked last Thursday and the preceding days before that.

Anyone else have this issue? Kind of annoying for such a large company to have technical issues over so many days. I've tried Chrome, IE, and Edge.
I have also been unable to book a hotel using Avios . Finally called them today and they said they know about the issue and it is affecting all of the US and Canada but dont have an ETA on the fix. They are experiencing the error on their back-end systems as well and cant book for me. Sounds odd. Hope its not a benefit they are quietly taking away...that would be sad. I collect a lot of BA Avios using the Chase credit card for my business spend and have found hotels the best use for them.
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Old Mar 8, 18, 7:59 am
  #3  
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Join Date: Jun 2009
Location: YYZ/LHR
Programs: AC E50K, BA Silver
Posts: 34
Finally came back this morning (Thursday). So it was down for about 6 days.
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Old Mar 8, 18, 10:31 am
  #4  
Original Poster
 
Join Date: Jun 2009
Location: YYZ/LHR
Programs: AC E50K, BA Silver
Posts: 34
If anybody is looking for an update, their hotel system is garbage. It is showing fake/false hotel availability -- which feels illegal to me. If your "card is declined" when trying to book, it actually means they don't have availability for the hotel. Spent an hour on the phone arguing with them today, to no avail. Tried 2 different hotels too. Extremely disappointed with BA.
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