p78

We have redemption return flights LHR-MUC-LHR over April Break

BA decided cancel return flight BA951 MUC-LHR on 15 April
and now fun begin
avios didn't inform us about cancellation ( I wonder then exactly BA cancelled flight) I found out yesterday evening because our friends are on the same flight and they book with BA cash....
Avios phone line only 8am-8pm so I couldn't do anything yesterday
now our options are (4pax)
1.move to 7.20 am - sorry but we will be at YYZ-MUC and arrive 7.45am
flight 10.25 only 1 seat in economy (4 in J, but we cannot use more avios to upgrade....)
another 2 flights the same situation
2. take flight from FRA - taxi cost on our own
3. flight next day (2kids missing 1 day at school and holtel cost on us)

so not so good for us, avios have department to notify about flight cancellation with backlog ....so they will inform us about cancellation in few days...maybe

p78

whats the worst I did everything what I should
we arrive from YYZ at 7.25 so 12.40 flight on points was good choose
but who know that BA will cancel flight
a320 on 10.25
a319 on 16.25

they should send bigger planes to cover cancellation

ringingup

Do you have travel insurance?

p78

yes I have, AMEX PLAST, AMEX BA BLACK and seperate amex travel insurance for family

ringingup

Then they should be able to offer cover in these circumstances. I would give them a call and explain the situation.

rapidex

Lesson to learn from this for next time,, transfer your Avios from Avios to a BAEC account using combine my Avios then book directly with BA. As BA have cancelled your flight, you are stuck with what is effectively a travel agent booking with Avios as the travel agent. If it were me, I would push them to ask BA to open more Y seats on a later flight for you. This is a reasonable request, and BA may well do so if an agent at Avios persists. Good luck.

EsherFlyer

So the LON-MUC is a positioning flight for ex-EU returning from YYZ? Doesn't massively matter, just trying to understand context.

From a rushed look at Expert Flyer:
- BA683 SZG-LHR 17:15
- BA2691 INN-LGW 13:00
- BA 921 STR-LHR 19:10

have 4Y available on 15 April.

Quicj caution though - I jumped on rearranging our lfights when service was cancelled but it reappeaed a little later with different operator.

sammyg901

wow - very surprisingly they've cancelled anything with those loads at this point. I wouldn't be surprised to see that A319 become an A320 at some point

Lufthansa has some reasonably priced options (esp in the afternoon) - maybe Amex would cover this?

corporate-wage-slave

Since it's the 15 April, a lot can and will change between now and then. Right now there are very few ET seats available on flights from MUC apart from the 07:20 service. My suspicion is that ET is overbooked, but there is some leeway on CE and therefore this could change between now and departure. So it may be a case of being patient and seeing what happens, it's indeed possible an A321 will get put on the other services.

What BA / Avios could do is offer the indirect service via DUB, so Aer Lingus to DUB at 11:25 and then various options for getting to London from there. Now on BA that should have been offered, not sure on Avios, but it may be a case of asking them for specifically that, if getting something book right now is important.

The taxi at cost issue: well legally Avios or the Operating Carrier should cover the costs of using another airport in order to maintain the same day connection (though the EC261 thread is the better place to consider the implications, it's not entirely clear-cut). BA can reasonably ask you to take a train rather than a taxi and in the case of Germany that's going to be faster and safer than a taxi.

p78

I pushed them to contact BA to find solution but they declined to try , they said what they also ansfers BA silver , bronze line.....

I contacted AMEX TRAVEL and the have 70 per pax for delay over 6hours, so we will take next day service and cover cost with insurance for hotel and food


Yes this is reason for my post always transfer points to BAEC don't book on avios.....

rapidex

Sounds like Avios are being troublesome. Under EU261/2004 you are not due any compensation because more than 14 days notice was given, but you are entitled to rebooking under "Comparable conditions". This is an EU carrier for a flight within the EU. I would now get nasty with Avios and remind them of their obligations, and if they dont rebook you then make your own arrangements and mcol for the money back.

You may wish to do a bit of homework on the regulation first.

ringingup

I think you may have been misinformed.

The platinum card offers £300 (for delays of more than 4 hours) per insured passenger and the BAPP offers £200. The amounts are cumulative, as in you could claim up to £500 per passenger.

Family and children are covered by these insurances.

NeverFirst

ringingup

Sorry, you're right. It is shared for the BAPP card.

For the Platinum Card is per insured person, the definition of which is

In both cases, it is a reimbursement cost. But it can cover the cost of travel.

GateGuardian

I thought amex platinum does not cover reward flights or it's different for the UK version?