Avis car rental through BA

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Old Jan 16, 19, 12:53 am
  #61  
 
Join Date: Mar 2003
Location: Dorchester, Dorset UK
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Nightmare post rental

My experience has been that itís really easy picking rental cars up, using Avis Preferred, but the contracts rarely acknowledge the BAEC free additional driver perk and itís really difficult getting this rectified with frequent overcharging.

I am really fed u with the difficulty getting satisfaction from customer service post rental.
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Old Jan 16, 19, 1:55 am
  #62  
 
Join Date: Jun 2014
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Originally Posted by botham View Post
My experience has been that itís really easy picking rental cars up, using Avis Preferred, but the contracts rarely acknowledge the BAEC free additional driver perk and itís really difficult getting this rectified with frequent overcharging.

I am really fed u with the difficulty getting satisfaction from customer service post rental.
i had the same problems on a trip to the US last year. Both counters in Houston and Seattle refused to acknowledge the free additional driver.

Iíd booked both through the car hire option in MMB so through BA Holidays.

The counter in Seattle states that despite it being listed in the Ďbenefitsí section of the voucher, if it wasnít also specifically listed on Inclusions section, it wasnít included.

i called the BA holidays duty line, and within 3/4 hours had an email confirming AVIS had removed the charge from the active Seattle rental, and a few days later a refund was processed against the Houston rental that had concluded a week earlier.
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Old Jan 26, 19, 4:45 am
  #63  
 
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Originally Posted by EvilDoctorK View Post
Avis UK emailed me the invoice so I emailed it back to them with a complaint as that was simpler than calling up BA holidays .. let's see where it goes ... My impression of previous rounds of this is that Avis UK know exactly what Avis South Africa are up to and they need to ask them to justify them, which they won't / can't and then they'll issue a refund
In case it's of any use/interest to anyone Avis UK replied ( took about a week , they're never that fast on email, but I didn't have to chase ) ... they agreed the "valet" charge was not correct and have refunded it ( doubled as a goodwill gesture ) .. It's not the amount which was fairly trivial, but the principle and the hassle of it ... anyway no issue with complaining to Avis directly rather than via BA holidays.
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Old Jan 26, 19, 5:19 am
  #64  
 
Join Date: Jan 2011
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Budget Car rental is owned by Avis---i was always under the impression that Avis had the newer cars and Budget then took them on when they got a bit older
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Old Jan 26, 19, 6:02 am
  #65  
 
Join Date: Mar 2017
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Originally Posted by botham View Post
My experience has been that itís really easy picking rental cars up, using Avis Preferred, but the contracts rarely acknowledge the BAEC free additional driver perk and itís really difficult getting this rectified with frequent overcharging.
I am really fed u with the difficulty getting satisfaction from customer service post rental.
Same here - whether booked through MMB or Avisba they never seem to know about the free additional driver. Trying to explain at the pick-up desk, to someone who might never have heard of BA, is always fraught. And the booking confirmation emails always encourage me to join Avis Preferred. When I call to check, they say 'oh, yes, your avis preferred number is there' but it all seems a bit gash.
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Old Jan 26, 19, 6:50 am
  #66  
 
Join Date: Nov 2015
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Originally Posted by lydiamight View Post
Budget Car rental is owned by Avis---i was always under the impression that Avis had the newer cars and Budget then took them on when they got a bit older
Not sure about this, they certainly share inventory. I rented from Avis and whilst sitting in the drivers seat doing my normal where are mirrors, lights and seats controls check, another renter approached and said he thought I'd took his car. He was English too and we compared rental agreements and clearly Avis had rented me the same vehicle Budget had rented him. He offered I was already in it so he'd go back to the desk.

One of my issues with Avis, repeated across the US rental companies is that the or similar frequently isn't. They'll pick a single aspect and match it. So rent say a Standard Elite SUV and what that really means is 7 seats, and not the slightly better model I infer from the Elite part. Why not call it a 7 seat SUV, and no way is Dodge Journey the equivalent of a Durango, Explorer or Pathfinder. I usually book through BA and usually get the Avios OK, I don't need 2nd driver so can't offer anything on that.

I seem to always be returning in office hours, always allow time, and wait for close out receipt, then query anything I see as wrong straight away. It doesn't protect you from incorrect toll charges, or some of the read about but not experienced personally accusations that are made subsequently, about damage and missing spare wheels, but it does handle the small stuff like fuel and other decline/accept things.
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Old Jan 26, 19, 9:43 am
  #67  
 
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Avis CPT. Booked as a flight and car as a BA holiday.

Second driver - attempted fee but then agreed not to charge.

A documentation fee - avis couldnít explain it. Do I want the car yes or no. If yes pay fee.

I asked for the value of the prepaid voucher to he applied. ďItís not a prepaid booking sirĒ. Despite the voucher for car hire stating very clearly it was prepaid.

Phoned BA holidays 24 hr duty office. They couldnít resolve after speaking to avis.

Only solution if I wanted a car was to pay avis again directly for the BA rate, but in ZAR. Then ask BA holidays for a refund of the GBP value of the car hire voucher.

I forsee a s.75 with Amex, possible MCOL with BA, for the total amount paid in ZAR today (as converted to GB£ by NatWest black) minus the value of the GB£ refund (if any) received from BA.

Ok for me with sufficient credit capacity to front the double charge of the car hire. Pity the person who doesnít have that capacity and may have diffuculty enjoying a holiday with an unexpected ZAR7,000 held on their card.

Avis Safe Drive app (total garbage telematic data skimmer) added at a cost of 180 ZAR. Agent said it was included at no cost. I didnít spot it because the rental agreement was all done without it. Then the Issue of the voucher came up. Once I agreed to pay in full itís an e-signature and you canít go back onscreen to see the agreement which had the 180 added without me knowing.

petrol tank 3/4 full. Handover person already gone so I couldnít query.

Last edited by rjn21; Jan 26, 19 at 9:56 am
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Old Jan 26, 19, 9:51 am
  #68  
 
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As a data point, I booked with Budget through the Executive Club area on BA.com, part-paid with Avios. Had to change the rental due to a lucky change of flight/upgrade opportunity putting us at LGW a day earlier. Executive Club was able to cancel and re-book with no penalty and ended up saving us a chunk of Avios on the new booking as a bonus. I was immensely impressed with how easy and fast it was, and it required very little effort on my part, just a quick contact form online and a call back in less than 48 hours.
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Old Jan 27, 19, 3:06 pm
  #69  
 
Join Date: Aug 2015
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I've twice booked a car through BA holidays, one in MUC and once in LIS - on both occasions the total amount in the rental agreement was more than what BA had pre-payed - in the case of the latest MUC Group G rental, the shortfall was EUR360 that was charged to my card saved in the Avis Preferred account (the flight + car booking for 2 people was GBP420 for comparison). Because the booking was automatically linked to my Preferred account, I was not asked for any card to pay any shortfall, nor was I told that the pre-payment by BA doesn't match the total cost (i.e. only half of the rental cost was covered), nor was I asked to sign an agreement (it's automatically emailed to you), so I only saw the total cost when returning the car on the handover receipt. Definitely not impressed.
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Old Feb 12, 19, 7:10 am
  #70  
 
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To report back on my post 67 above, Iím shocked - refund from BA holidays received to Amex within 7 days of their calculation of the value of the car voucher. Avis charge in ZAR near enough to the GB£ BA voucher refund value to not bother querying. 👍

Avis final charge invoice deducted some ZAR for only 5/8 fuel on pickup. The only scam being the SafeDrive rubbbish.
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Old Feb 12, 19, 7:17 am
  #71  
 
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Originally Posted by rjn21 View Post
To report back on my post 67 above, Iím shocked - refund from BA holidays received to Amex within 7 days of their calculation of the value of the car voucher. Avis charge in ZAR near enough to the GB£ BA voucher refund value to not bother querying. 👍

Avis final charge invoice deducted some ZAR for only 5/8 fuel on pickup. The only scam being the SafeDrive rubbbish.
I'm surprised CPT gave you such hassle. I rented there and had no problem with the voucher or the additional driver or any up selling. Bonus avios just posted; 5702, not bad for a £72 rental.
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Old Mar 4, 19, 8:56 am
  #72  
 
Join Date: Dec 2008
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I'm thinking of burning some of my Avios on an Avis rental from BRS. I can't see anywhere that I can use Avios to also pay for the damage etc. excess (usually when I use a credit card for the rental, the excess is covered by my card’s insurance). Paying for the excess at the counter is likely to make in uneconomical to use Avios for the rental. Does anyone have any experience of if this is possible and how?
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Old Apr 29, 19, 4:11 am
  #73  
 
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had no probs at CPT in March AvisBA, worth tipping the returns attendant for extra 'inspection cleaning' then likely no extras cleaning charges added !
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Old Apr 29, 19, 6:16 am
  #74  
 
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Originally Posted by paulafrancis01 View Post
had no probs at CPT in March AvisBA, worth tipping the returns attendant for extra 'inspection cleaning' then likely no extras cleaning charges added !
Apart from the clear issues that this raises I didn't get the impression that tips were being solicited when I had the experience mentioned above .. not sure I'd have offered ... but they didn't seem to be looking for them .. was a rather gruff and aggressive approach that I can recall
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Old Apr 29, 19, 6:49 am
  #75  
 
Join Date: Apr 2015
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Returned from CPT 13th March and got the all clear from Avis that everything was in order. On Friday gone, charge on my credit card for 550ZAR. Not a huge amount of money but nonetheless. Emailed BA hols with the details and looking for a refund
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