Rumour has it that
#7
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Join Date: Jul 2002
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#8
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
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Thats a shame if it is true. I met her a couple of years ago at LGW when she was just "Head of Customer" and she seemed very interested in what customers actually thought unlike anyone else at BA with the word customer in their job title. I think she was extremely frustrated by not being able to actually deliver anything that was a real improvement due to everything having to have costs cut.
Carolina Martinoli is/was above Abi in the BA tree, not sure if she is/was her actual boss?
Carolina Martinoli is/was above Abi in the BA tree, not sure if she is/was her actual boss?
#11
Thats a shame if it is true. I met her a couple of years ago at LGW when she was just "Head of Customer" and she seemed very interested in what customers actually thought unlike anyone else at BA with the word customer in their job title. I think she was extremely frustrated by not being able to actually deliver anything that was a real improvement due to everything having to have costs cut.
Carolina Martinoli is/was above Abi in the BA tree, not sure if she is/was her actual boss?
Carolina Martinoli is/was above Abi in the BA tree, not sure if she is/was her actual boss?
#12
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
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I met Abi at a couple of GGL events and she was very much aware of current issues and the competitive marketplace in which BA was working. As Airprox said above, I suspect she was frustrated about the trajectory she could see ahead of her - but hid it very well. It's rarely a good sign when customer-focused people leave, unless she is leaving for better things!
#15
Join Date: Jul 2011
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