Rumour has it that

Old Feb 14, 18, 6:44 am
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Rumour has it that

Head of Marketing and Customer Service Abi Comber has left the building.
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Old Feb 14, 18, 6:46 am
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But like much of BA marketing comms, this one will turn out to be exaggerated and under-delivered in practice

Are you sure she hasn't just popped out for a sandwich ?
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Old Feb 14, 18, 6:47 am
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Latest NPS results are in then?
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Old Feb 14, 18, 6:48 am
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Interesting, she has been there for a while and didn't have much promo prospects I guess? is that interesting lady Carolina Martinoli going to take over?
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Old Feb 14, 18, 6:50 am
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She'd been in the current role for a little less than 3 years, FTers may know her from the 'Investing4U' jolly junket where invitees didn't ask any questions about the capex investment period or lack of main courses.
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Old Feb 14, 18, 6:55 am
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Interesting I met her at a Focus Group held at Waterside in 2015.
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Old Feb 14, 18, 6:57 am
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Originally Posted by nufnuf77 View Post
Interesting, she has been there for a while and didn't have much promo prospects I guess? is that interesting lady Carolina Martinoli going to take over?
Abi reports to Carolina.
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Old Feb 14, 18, 6:57 am
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Thats a shame if it is true. I met her a couple of years ago at LGW when she was just "Head of Customer" and she seemed very interested in what customers actually thought unlike anyone else at BA with the word customer in their job title. I think she was extremely frustrated by not being able to actually deliver anything that was a real improvement due to everything having to have costs cut.

Originally Posted by nufnuf77 View Post
Interesting, she has been there for a while and didn't have much promo prospects I guess? is that interesting lady Carolina Martinoli going to take over?
Carolina Martinoli is/was above Abi in the BA tree, not sure if she is/was her actual boss?
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Old Feb 14, 18, 6:59 am
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Does that now mean there’s a new intern role available?!
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Old Feb 14, 18, 7:00 am
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The last time we as crew heard from her was the launch of Transforming Club World!
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Old Feb 14, 18, 7:00 am
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Originally Posted by Can I help you View Post

Abi reports to Carolina.
Originally Posted by Airprox View Post
Thats a shame if it is true. I met her a couple of years ago at LGW when she was just "Head of Customer" and she seemed very interested in what customers actually thought unlike anyone else at BA with the word customer in their job title. I think she was extremely frustrated by not being able to actually deliver anything that was a real improvement due to everything having to have costs cut.



Carolina Martinoli is/was above Abi in the BA tree, not sure if she is/was her actual boss?
For some reason I thought it were the other way around. I should step aside as my knowledge of BA employee reporting lines is clearly murky at best
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Old Feb 14, 18, 7:02 am
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I met Abi at a couple of GGL events and she was very much aware of current issues and the competitive marketplace in which BA was working. As Airprox said above, I suspect she was frustrated about the trajectory she could see ahead of her - but hid it very well. It's rarely a good sign when customer-focused people leave, unless she is leaving for better things!
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Old Feb 14, 18, 7:02 am
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Murky or mucky?
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Old Feb 14, 18, 7:03 am
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I like her, I hope I’m wrong.
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Old Feb 14, 18, 7:06 am
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Originally Posted by nufnuf77 View Post
For some reason I thought it were the other way around. I should step aside as my knowledge of BA employee reporting lines is clearly murky at best
She has gone and did report to Carolina (or would have if she had stayed around). I guess we draw our conclusions.
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