IB booking on BA so. slow. to. credit Avios & TPs
Feb 5, 2018, 9:50 am
#1
Original Poster
Join Date: Mar 2015
Programs: BA GGL
Posts: 2,447
IB booking on BA so. slow. to. credit Avios & TPs
I don't understand why it takes so long to credit an IB-purchased ticket on BA metal? It's been 10 days thus far and might take another 28 apparently... Whinge.
Feb 5, 2018, 9:52 am
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
You can make a claim 7 days after a flight if the points haven't credited. Is this what they said after you have put a claim in? I am not a frequent IB flyer but I don't remember them being particularly slow in crediting.
Feb 5, 2018, 10:09 am
#4
Original Poster
Join Date: Mar 2015
Programs: BA GGL
Posts: 2,447
Might take 28 days to credit after raising a claim - which is difficult enough to do in the first place. IB doesn't want to know on Twitter, it's down to BA to process and contact IB behind the scenes as necessary, apparently...
Feb 5, 2018, 10:11 am
#5
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Feb 5, 2018, 10:15 am
#6
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,076
It had to be an IB purchase as it was about 50% cheaper than direct from BA, despite all the planes being the same BA ones!
Might take 28 days to credit after raising a claim - which is difficult enough to do in the first place. IB doesn't want to know on Twitter, it's down to BA to process and contact IB behind the scenes as necessary, apparently...
Might take 28 days to credit after raising a claim - which is difficult enough to do in the first place. IB doesn't want to know on Twitter, it's down to BA to process and contact IB behind the scenes as necessary, apparently...
Feb 5, 2018, 11:08 am
#8
Original Poster
Join Date: Mar 2015
Programs: BA GGL
Posts: 2,447
It really shouldn't be this difficult, really. It should just happen automatically.
Feb 5, 2018, 2:35 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Feb 5, 2018, 3:34 pm
#10
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
Same here. Multiple claims for IB codeshares on BA metal, all credited within 24-48 hours after making a partner claim online via ba.com (following the 7 day wait).
Feb 8, 2018, 7:03 am
#12
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,076
Just to add to this - I've submitted a missing Avios request and it's been rejected due to the "operating airline unknown". It's just Iberia and BA, respectively 
Called the Gold line - the agent said they've been having a lot of issues with crediting Iberia flights recently, she "sent it down again" and assured it should be fine this time.
Called the Gold line - the agent said they've been having a lot of issues with crediting Iberia flights recently, she "sent it down again" and assured it should be fine this time.
Feb 8, 2018, 11:45 am
#13
Original Poster
Join Date: Mar 2015
Programs: BA GGL
Posts: 2,447
Just to add to this - I've submitted a missing Avios request and it's been rejected due to the "operating airline unknown". It's just Iberia and BA, respectively
Called the Gold line - the agent said they've been having a lot of issues with crediting Iberia flights recently, she "sent it down again" and assured it should be fine this time.
Called the Gold line - the agent said they've been having a lot of issues with crediting Iberia flights recently, she "sent it down again" and assured it should be fine this time.
It's gone through just now - 14 days after the actual flight and with a lot of contact needed!
Feb 8, 2018, 2:12 pm
#14
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Feb 16, 2018, 9:59 am
#15
Join Date: Nov 2016
Location: London
Programs: Newbie BA Gold
Posts: 570
Just having the same problem....LHR-MAD-SVQ and return. LHR-MAD on BA metal, rest on IB. All the IB flights have credited but the first flight on BA still hasn't, today is the 7th day so I will put in a claim next week.
I remember having to do something similar last year when I did LHR-MAD-BCN
I remember having to do something similar last year when I did LHR-MAD-BCN