Another Robin Hood dilemma - tell fellow pax of their EC261 rights when BA doesn't?
Feb 1, 2018, 4:48 am
#16
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I think you went about it the right way.
It does however illustrate well how the regulations are being gamed though - if they can distribute duty of care vouchers to people, I see no possible reason why something explaining what passengers are entitled to, and how they go about claiming it, can't be distributed at the same time. The only possible explanation is that they avoid doing so for entirely self-interested reasons.
It does however illustrate well how the regulations are being gamed though - if they can distribute duty of care vouchers to people, I see no possible reason why something explaining what passengers are entitled to, and how they go about claiming it, can't be distributed at the same time. The only possible explanation is that they avoid doing so for entirely self-interested reasons.
Feb 1, 2018, 4:53 am
#17
Join Date: Nov 2017
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Since an experience with BA at Athens where they placed the claim information stand face down on the desk whilst dealing with customers from a cancelled flight who were entitled to claim, followed by months of them trying to weasel out of their responsibilities (before finally paying up) I seem to be more than willing to speak up. Am I causing our ticket prices to rise? Should I shut up?
Feb 1, 2018, 5:07 am
#18
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Since an experience with BA at Athens where they placed the claim information stand face down on the desk whilst dealing with customers from a cancelled flight who were entitled to claim, followed by months of them trying to weasel out of their responsibilities (before finally paying up) I seem to be more than willing to speak up. Am I causing our ticket prices to rise? Should I shut up?
I have never claimed EC261 compensation, my personal policy is to only claim where delays or cancellations actually put me out of pocket. So far, I have not been in a position of 'loss' when I've experienced IRROPS.
That said, the Regulations are there and people are free to claim according to their own conscience/policy. Should you shut up? No.
Last edited by Tobias-UK; Feb 1, 2018 at 5:17 am Reason: Bloody auto-correct
Feb 1, 2018, 5:56 am
#20
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Feb 1, 2018, 6:04 am
#21
Join Date: Aug 2015
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Well, yes. The money has to come from somewhere and that somewhere must ultimately be the airline's passengers. If more and more people claim then an airline will have to find that additional money which would inevitably mean higher fares.
I have never claimed EC261 compensation, my personal policy is to only claim where delays or cancellations actually put me out of pocket. So far, I have not been in a position of 'loss' when I've experienced IRROPS.
That said, the Regulations are there and people are free to claim according to their own conscience/policy. Should you shut up? No.
I have never claimed EC261 compensation, my personal policy is to only claim where delays or cancellations actually put me out of pocket. So far, I have not been in a position of 'loss' when I've experienced IRROPS.
That said, the Regulations are there and people are free to claim according to their own conscience/policy. Should you shut up? No.
Feb 1, 2018, 6:09 am
#22
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Of course prices will be affected, whilst supply and demand does affect prices, an airline will only operate services where it can make a profit. Compensation payments come off the bottom line, if there is no profit there is no money to pay the compensation.
Feb 1, 2018, 6:44 am
#23
Join Date: May 2010
Location: UK
Posts: 5,380
BA is coming in for a lot of stick here. How ethical is it to single out one airline whilst not including, or even mentioning, others who also do the same (as Tobias-UK says BA already probably do more than others including signs at the gates).
Feb 1, 2018, 6:46 am
#24
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Although this is "not"a true comparison but it is close enough. I travelled up to leeds over the christmas period and was delayed by an hour and 2 mins, but all credit to Virgin east coast trains they did annonce several times with all details on how to claim delay repay and it seemed that it was genuine rather than that very tight fistness of the airlines.
Feb 1, 2018, 6:50 am
#26
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I’m sure members would contribute their EC261 stories about other carriers on the appropriate forum, but I’ve never bothered to look as I don’t fly with them.
Feb 1, 2018, 6:52 am
#27
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Feb 1, 2018, 6:53 am
#28
Join Date: Nov 2014
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More ethical than BA's responses to EU261 claims in general.
Feb 1, 2018, 7:10 am
#30
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Has anyone seen/experienced EC261 conduct on other liable carriers? It would certainly add to the fairness of the debate.