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Genius1

Like almost every walk of life, some are great and some are terrible, and others are in between the two extremes.

V10

Whilst it can help a lot with how one might deal with things when in the hole, it's not always a factor in explaining why the hole is there in the first place.

Beltway2A

I'm sure OP goes 4 hours in the working day without food too. But after paying for a business class ticket, and getting off a longhaul, I would also be pretty angry if I had dietary needs and my meal didn't make it. There's a difference between a regular day, and an expensive trip, even without your sarcasm.

I agree that he was due a handful of Avios, and think it was pretty awful of BA to offer nothing for the inconvenience.

BA6501

Eh?!

Mixbury

Granted, but perhaps it can also affect your perception as to the depth of the hole.

Cap'n Benj

subject2load

kanderson1965

Phil the Flyer

louie-m

My niece and her husband managed to miss their business class Singapore Airlines flight as they were under the misapprehension that they were 24 hours later than they actually were. Not only did Singapore rebook them without charge when they did finally get to the airport, they sat them in their original bulkhead seats and provided them with their "Book the Cook" meals (lobster as I recall). It can be done if the airline has a service ethos.

JamesBigglesworth

I think you misunderstand what the word "horrific" means.

You misconnected. You didn't like the plane you subsequently flew. You didn't get a meal you requested for a 4-5 hour flight. You will be getting 1200-1800 euros in compensation - assuming there were 2-3 ppl in yr travel party.

How does 1200+ euros not reasonably compensate you for a plane you didn't like and one person not eating for ~5 hours? Honestly, where's the "horror"? I doubt you would be satisfied regardless of what BA did/do in response.

TravelwhileyouEat

While it is disappointing to move from a flight operated by a 747 to a EU short-haul operated by smaller planes, BA already provided you what they needed to which is re-booking to the next available flight and delay compensation.

The only thing I would have had issue with is if I had not been a frequent flyer and did not know my special meal would not be loaded to the re-booked flight. Given that I would have had 5 hours in the lounge, I would have eaten by then and it wouldn't have been that big an issue. But can appreciate it if the person who missed their meal has a medical condition like diabetes that requires them to have regular meal timing.

clubman

No different to BA's CE. In fact I think BA's seats are better than LH's.

catandmouse

The one thing I really have sympathy for is BA's incompetence with respect to meals. Meals have to be ordered 30 hours in advance, when in reality they're not much more than pre-packaged fast-food which any fast-food chain could put together within a couple of minutes. It's even more inexcusable when BA can't be bothered to load CE meals for last-minute passengers, for example misconnects which BA have themselves re-booked. The poor misconnect has to hope that some other passenger is going to decline the food and that he/she gets the leftovers. Pretty pathetic from my perspective. I've always been offered food in CE equivalents on AF, LH, LX all of which I fly frequently, even in the case of misconnects. Somehow they just get their act together.
That being said, if you had 5 hours in T5 and 600€ compensation in your hand, there was plenty of opportunity to catch up in the T5 eateries or lounges, all of which would have been better and provided more choice than what's served on the plane.