Help Us Shape the future [BAEC survey]
Mar 19, 2018, 11:23 am
#16
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,689
https://www.britishairways.com/en-gb/information/about-ba/whats-new/executive-club-improvements?source=H01X&hpsource=H01CXNewExecutiv eClu
The FT thread got to about 1800 entries of mainly complaints until this announcement, and just 108 posts after the announcement.
HBO fares - Have to pay to select seat in advance [free for GCH/SCH/BCHs @ 14 Jun 17]
Mar 19, 2018, 11:25 am
#17
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
They exist (IMO and IME) solely to demonstrate to internal stakeholders that what ever cack-brained idea you have come up with has "tested well with customers"....
There needs to be no rational basis for that assertion...
Mar 20, 2018, 5:40 pm
#20
Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,528
I got one and as I had a few hours in a hotel to while away they got a response.
The OnBusiness bit was interesting but useless in the way the possible responses are phrased. When asked which parts I liked best about the scheme I can reply that:
1. I like the ability to book flights using OB points,
2. Also upgrade flights using OB points,
... unfortunately there was then nowhere to say that what I most dislike about the scheme is:
1. The lack of flights ever available for OB redemption or
2. The lack of ability to actually upgrade flights using OB points!
I am letting the OB account wither away and have not been able to spend the points for years because there was nothing available when I needed to fly. I could usually get an RFS though so went that way. Last flight I could actually book with OB points was five years ago.
The OnBusiness bit was interesting but useless in the way the possible responses are phrased. When asked which parts I liked best about the scheme I can reply that:
1. I like the ability to book flights using OB points,
2. Also upgrade flights using OB points,
... unfortunately there was then nowhere to say that what I most dislike about the scheme is:
1. The lack of flights ever available for OB redemption or
2. The lack of ability to actually upgrade flights using OB points!
I am letting the OB account wither away and have not been able to spend the points for years because there was nothing available when I needed to fly. I could usually get an RFS though so went that way. Last flight I could actually book with OB points was five years ago.
Mar 24, 2018, 12:41 pm
#21
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,940
BA sent a chaser email out this evening...
You might remember receiving an email from us recently inviting you to take part in a survey about your experiences with British Airways
Given that you are an Executive Club Member, we would welcome your views on your experiences with British Airways, and we would like to understand how they have influenced the way you feel about us.
Whether positive, neutral, or negative, your feedback is welcome and highly valued, as it will help us to shape our products and services in the future, and understand what our most valuable customers need from us.
M
You might remember receiving an email from us recently inviting you to take part in a survey about your experiences with British Airways
Given that you are an Executive Club Member, we would welcome your views on your experiences with British Airways, and we would like to understand how they have influenced the way you feel about us.
Whether positive, neutral, or negative, your feedback is welcome and highly valued, as it will help us to shape our products and services in the future, and understand what our most valuable customers need from us.
M
Mar 24, 2018, 6:18 pm
#22
Join Date: Mar 2015
Programs: BA Gold
Posts: 689
Mar 25, 2018, 3:39 am
#23
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,940
I should add, that I did so because I was bored, and the tapping of my keyboard, silenced my screaming daughter. So, well done Nunwood for teaching me a sound which helps her!
M
Jan 18, 2019, 11:25 am
#24
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,394
BAEC Survey
I seem to think a similar survey appeared around this time last year (?) - and big apologies if I have somehow missed a current/recent thread.
BAEC have just emailed me a survey headed ‘Help us Shape the Future’
Accompanying notes say ....... “whether positive, neutral or negative, your feedback is welcome and highly valued, as it will help us shape our products and services around your needs” (and that it will take 20-25 minutes to complete).
Has anyone tackled it already ?
BAEC have just emailed me a survey headed ‘Help us Shape the Future’
Accompanying notes say ....... “whether positive, neutral or negative, your feedback is welcome and highly valued, as it will help us shape our products and services around your needs” (and that it will take 20-25 minutes to complete).
Has anyone tackled it already ?
Jan 18, 2019, 12:28 pm
#27
Join Date: Dec 2015
Location: UK
Programs: BAEC Silver, *A, Marriott
Posts: 181
Jan 19, 2019, 12:20 am
#29
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,906
Jan 19, 2019, 3:26 am
#30
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,527
I was told that the decision to reinstate free seat selection for status cardholders on Basic fares came about due to survey results. This seems confirmed by the BAEC announcement starting "We’ve been listening to your feedback and are making some exciting changes"...
https://www.britishairways.com/en-gb...ewExecutiveClu
The FT thread got to about 1800 entries of mainly complaints until this announcement, and just 108 posts after the announcement.
HBO fares - Have to pay to select seat in advance [free for GCH/SCH/BCHs @ 14 Jun 17]
https://www.britishairways.com/en-gb...ewExecutiveClu
The FT thread got to about 1800 entries of mainly complaints until this announcement, and just 108 posts after the announcement.
HBO fares - Have to pay to select seat in advance [free for GCH/SCH/BCHs @ 14 Jun 17]
