Last edit by: Genius1
Please use this thread to document experiences of the new Group Boarding process in airports. I think it's well known how the previous boarding system works, so just the new process please, so that other travellers can gauge its effectiveness.
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
Group Boarding 2018 - first hand experiences
#316
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,404
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Someone must have flicked the switch. Two days ago, no group showed on my BA417 (LUX-LHR) BP. Checked in for tomorrow and it does now reflect the correct boarding group.
#317
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,345
On the other hand, as they're being separated from their bags, the main reason for wanting to get on before them (overhead space) is removed from the equation. And if they're HBO and without status they're likely to be at the back so not getting in the way. So in practical terms it's not really a problem.
#318
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,581
Except I've seen on numerous occasions people who gate-check and board first then place their smaller bags or coats up in the lockers, they seem to think that as they are boarding an empty plane they can take up as much space as they want - and the cabin crew never do anything about it
Mind you, my cool, detached attitude changes when I'm actually at a gate, and I'll gladly gate lice myself onboard with the best of them. I remember being very irritated when in CW from Chennai that the priority pre-boarding was essentially everyone in Y who all had at least one small child or an elderly auntie. Rationally that made no difference to me at all, they weren't taking my overhead space, they weren't even in the same part of the cabin as me, and it only took 15 minutes maximum. But at 6am or whatever ungodly time the flight was at, I was puffing up to a minor DYKWIA and may even have uttered the words "why do we pay extra for priority boarding, harrumph" as I passed the GA.
But we digress - first flight under the new system is on Friday, all being well, and will see how it works first hand.
#319
Join Date: Mar 2011
Programs: BA exec, HHonors Diamond
Posts: 555
BA1402 LHR -MAN ( Monday )
Gate A8
Gate had just come up on boarding pass so made my way from GF to gate seating - everyone sat down except pictured.
Gate agent dealt with the walking wounded etc.. then stated boarding by group - called Club and Gold , I went through priority 1 all seemed ordered no one rushing.
Flight loading complete early and off.
#321
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
BA 578 to VCE his morning from A13. Some announcements about groups etc that definitely seemed to reduce the number of people hanging around the gate. But then during boarding the agent beckoned forward the first person in the Group 2/3 line after only two people in Group 1 had been processed. Ultimately not a big deal but what's the point of having separate lines if you're going to ignore them because 'you've been waiting there a long time'?
Lets see where this is in six months time. I hope it's still being enforced consistently, but that's hope rather than expectation.
Lets see where this is in six months time. I hope it's still being enforced consistently, but that's hope rather than expectation.
#322
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,395
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Mind you, my cool, detached attitude changes when I'm actually at a gate, and I'll gladly gate lice myself onboard with the best of them. I remember being very irritated when in CW from Chennai that the priority pre-boarding was essentially everyone in Y who all had at least one small child or an elderly auntie. Rationally that made no difference to me at all, they weren't taking my overhead space, they weren't even in the same part of the cabin as me, and it only took 15 minutes maximum. But at 6am or whatever ungodly time the flight was at, I was puffing up to a minor DYKWIA and may even have uttered the words "why do we pay extra for priority boarding, harrumph" as I passed the GA.
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Mind you, my cool, detached attitude changes when I'm actually at a gate, and I'll gladly gate lice myself onboard with the best of them. I remember being very irritated when in CW from Chennai that the priority pre-boarding was essentially everyone in Y who all had at least one small child or an elderly auntie. Rationally that made no difference to me at all, they weren't taking my overhead space, they weren't even in the same part of the cabin as me, and it only took 15 minutes maximum. But at 6am or whatever ungodly time the flight was at, I was puffing up to a minor DYKWIA and may even have uttered the words "why do we pay extra for priority boarding, harrumph" as I passed the GA.
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I think it’s one thing to have pax with very small children, and anyone who might have significant mobility issues, board first. But when a whole host of interlopers take it upon themselves to join in, it can become difficult for GA’s to actually determine who is who (in terms of true need) amidst the resultant męlée. And of course if the GA’s aren’t even interested in trying to exercise control, then it inevitably descends into a free-for-all - to the irritation of many of those wishing to play to the rules.
#323
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,874
Boarded just now from a C gate to CPH. I now know that the system seems to work pretty well so I now sit down and wait for boarding to be called, rather than joining a queue if one forms quickly. I know that as a Group 1, I will be able to find space for my bag (the only reason to board early) - but even now there are still 3-6 people who insist on standing, not in the Group 1 queue, but blocking the entrance to it before boarding is called.
Why is this?? Either form the queue between the tensabarriers or don't form a queue - don't block the entrance if you're eligible to use that row
Anyway, the boarding was clearly explained and well executed again!
Why is this?? Either form the queue between the tensabarriers or don't form a queue - don't block the entrance if you're eligible to use that row
Anyway, the boarding was clearly explained and well executed again!
#324
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,129
Miami set up for the A380. Gate 24 and 25 were used which are right next to each other. The photo below was 24 which I saw worked very well (Gate 25 is to the right of this for the UD and marked with the row numbers)
Despite the The Gate Agent at 25 asking for everyone to remain seated several times about 15 people went forward near to the gate 25 G1 entrance. She then called group 1 and people went forward to the entrance with a few turfed out.
Then she called group 2 but the group 2/3 sign and the group 4/5 sign remained in place at the entrance with the tensa barrier closed at the other end so wasn't/couldn't be used.
Therefore everyone went into the group 1 lane which was the only one open and it was a bit chaotic. It seemed the agent couldn't actually physically move the big sign as she tried to with her feet after group 1 had went through and she then trundled off to the inside of the barriered area scanning peoples BP's.
Could have been better but hopefully through time it can be honed. From what I have seen so far GA's really need to keep everyone back by ushering them away from the actual entrances. Just my 2c worth.
Despite the The Gate Agent at 25 asking for everyone to remain seated several times about 15 people went forward near to the gate 25 G1 entrance. She then called group 1 and people went forward to the entrance with a few turfed out.
Then she called group 2 but the group 2/3 sign and the group 4/5 sign remained in place at the entrance with the tensa barrier closed at the other end so wasn't/couldn't be used.
Therefore everyone went into the group 1 lane which was the only one open and it was a bit chaotic. It seemed the agent couldn't actually physically move the big sign as she tried to with her feet after group 1 had went through and she then trundled off to the inside of the barriered area scanning peoples BP's.
Could have been better but hopefully through time it can be honed. From what I have seen so far GA's really need to keep everyone back by ushering them away from the actual entrances. Just my 2c worth.
Last edited by PETER01; Feb 8, 2018 at 1:02 pm
#325
Join Date: Jan 2017
Location: Aberdeenshire
Programs: BAEC Silver
Posts: 153
Connected from QR to a flight to Aberdeen. By the time I got to the gate which was set up for group boarding there were only a few people left to board so got straight through.
What i am wondering is because my QR issued boarding pass has no group number shown, Would this have caused problems if I had arrived earlier and tried to board when group 1 called?
What i am wondering is because my QR issued boarding pass has no group number shown, Would this have caused problems if I had arrived earlier and tried to board when group 1 called?
#326
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,914
The entrances to all lanes should be completely clear of passengers, and passengers told to move back before Groups are called.
#327
Join Date: Aug 2012
Posts: 2,676
Yes, the crowding and queues at the gate are preventing this new problem prices from being completely effective, especially when there are only 2 lines Groups 1,2,3 and Groups 4, 5. At AMS this week there was a line of about 35/40 people in the Groups 1,2,3 lane, Group 1 was called but those in Groups 2 and 3 remained in the line blocking access to Group 1 passengers.
The entrances to all lanes should be completely clear of passengers, and passengers told to move back before Groups are called.
Group 1 had the longest line though - about 20-30 people in it with just 3 standing in group 2.
#328
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,527
Just got my first boarding pass under the group regime. 1 gold 3 silver on same PNR all in ET and I got group 1 the rest got group 2. Just mad but so BA.
#329
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,888
https://www.speedbirdclub.com/mediaL...-27Nov2017.pdf
Please note that priority boarding will not be reflected for any other people travelling with an Executive Club Member on the same booking at the moment, but will be introduced in the coming months. In the meantime, the whole party can use the priority boarding lane and our staff will endeavour to board everyone together.
#330
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,129
From what I have seen so far GA's really need to keep everyone back by ushering them away from the actual entrances. Just my 2c worth.
Yes, the crowding and queues at the gate are preventing this new problem prices from being completely effective, especially when there are only 2 lines Groups 1,2,3 and Groups 4, 5. At AMS this week there was a line of about 35/40 people in the Groups 1,2,3 lane, Group 1 was called but those in Groups 2 and 3 remained in the line blocking access to Group 1 passengers.
The entrances to all lanes should be completely clear of passengers, and passengers told to move back before Groups are called.
The entrances to all lanes should be completely clear of passengers, and passengers told to move back before Groups are called.
Gate A4 (bus gate) yesterday was quite good. A few people sent back and a few late chancers, queue jumpers also refused. BA staff were proactively ushering people from the priority queue into the non priority queue, only 2 queues and group numbers were being called, as due to the very narrow layout there isn't really the space for all the groups.
Higher signs well above eye level are needed in my humble view as they seem to vary in different places/terminals.
Overall though I think it is working well at this very early stage and it's a culture change too. I have 8 BA flights next week so I'll add my tuppence worth here once they're all done.