WT Improvements
Jan 31, 2018, 12:49 pm
#196
FlyerTalk Evangelist
Join Date: Feb 2010
Posts: 13,573
I was also told there was 'buy on board' instead on LHR-YYZ when I asked if they had the tuck box, and that the menu was in my seat pocket. It wasn't but I couldn't be bothered to take it further, but would be interested to know if that is the standard.
Jan 31, 2018, 12:58 pm
#197
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
If your flight departs from London before 16.30 you get an icecream after then and all flights inbound the tuck boxes should be in the galley.
Band 5 which are the very long flights also get a graze box on the tray.
Band 5 which are the very long flights also get a graze box on the tray.
Jan 31, 2018, 1:15 pm
#198
Join Date: Dec 2014
Programs: BA Silver, Le Club Accor Hotels Silver, Marriott Gold
Posts: 61
I didn't see any vegan/diabetic snacks, the tuck box appeared to be the same one that was taken off a few years ago. I suppose the thinking for the YYZ return was it was a night flight, 3 course meal after departure, lights down for about 2 hours then breakfast (cream cheese bagel) just before landing into LHR at 6.30am. I certainly agree with Can I help You, regarding the confusion amongst crew about the new service. Interestly we did not have any Duty Free trolleys loaded in WT, only in club so I cannot comment about the Buy on Board that used to be loaded in with duty free (Pringles and Maltesers).
Jan 31, 2018, 1:22 pm
#199
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
The duty free bars for WT were loaded in CW but from tomorrow they should be stowed back in the WT galley.
We have never catered for customers who have ordered any type of special meals with the snacks in the galley.
Jan 31, 2018, 5:34 pm
#200
Join Date: Jun 2014
Posts: 107
There doesn't seem to be much logic applied - the LHR-DXB and LHR-YYZ left at very similar times, were of very similar duration, had the same meal service, yet one had a tuck box and the other one did not. It might just be easier to have it on all legs over X hours and not try and work out if it is technically day or night - people get peckish at all hours! But can I ask you, did you have any vegan / diabetic snacks loaded?
On daylight flights ex-UK Magnum ice-creams are the complimentary snack offer of choice except on long-range flights where an at-seat snack box continues to be the offer of choice.
It's a shame these enhancements were rushed back into service without a clear communication for the crew to be ready and prepared in good time. For an airline as large as BA it will always take some time for all colleagues to be fully aware, but there are always better practices to stop this inconsistency in the service routine happening so often - not to mention the sheer wastage of a product not even being offered.
Jan 31, 2018, 6:28 pm
#201
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,426
Feb 1, 2018, 7:03 am
#202
FlyerTalk Evangelist
Join Date: Feb 2010
Posts: 13,573
That's a shame - I understand on the tuck box, but I think there should be a dietary suitable alternative for the magnum for those who need it. On Cathay last year, I forget the snack handed out to the rest of the cabin, but I was given a vegetable samosa instead (asian veggie meal ordered)
Feb 1, 2018, 7:06 am
#203
FlyerTalk Evangelist
Join Date: Feb 2010
Posts: 13,573
The tuck boxes should not be on offer on daylight flight ex-UK. Tuck boxes are for overnight flights and those returning to the UK only. Tuck boxes are loaded ex-UK and so any use on the outbound will ruin the proposition for the return flight. Same goes for the pretzels. If the crew use up too much or do not remove them from the bars it can easily leave the aircrafts inbound sector short.
On daylight flights ex-UK Magnum ice-creams are the complimentary snack offer of choice except on long-range flights where an at-seat snack box continues to be the offer of choice.
On daylight flights ex-UK Magnum ice-creams are the complimentary snack offer of choice except on long-range flights where an at-seat snack box continues to be the offer of choice.
Feb 1, 2018, 7:07 am
#205
FlyerTalk Evangelist
Join Date: Feb 2010
Posts: 13,573
I asked if there were any snacks and was told no snacks in the galley, but that there were snacks available for purchase, and could find the menu in my seat pocket. I didn't find a menu, and it seemed like too much effort to ask again, so I didn't pursue any further.
Feb 1, 2018, 8:53 am
#208
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilčge, Air Canada Aeroplan
Posts: 369
So it is right that BA99 (17.05 LHR-YYZ) has the tuck box but no ice cream. This seems all very complex...would be much better from the customer (and probably crew) point of view if the product was always consistent and not subject to variations according to seemingly random cut off times!
Feb 2, 2018, 11:27 pm
#210
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
BA56 JNB-LHR. The breakfast has improved with the usual option of omelette or full English. However, you now have a bread roll, jam and butter. And a fruit salad replaced a yogurt which is plus.