BED BUGS!!!
#18
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,400
#20
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,933
They remain an issue in hotels including in the aforementioned cities and yes I agree we don't know when they boarded, presumably if they were only confined to one chair the chances are recently.
I agree with the majority here, it is not the airlines fault that this is a problem, but the way they deal with is what we should judge the airline by; 48 hours I'm afraid is unrealistic at such times of the year but I hope they contact you soon and you get the resolution you are looking for.
I agree with the majority here, it is not the airlines fault that this is a problem, but the way they deal with is what we should judge the airline by; 48 hours I'm afraid is unrealistic at such times of the year but I hope they contact you soon and you get the resolution you are looking for.
#21
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
Whatever the infestation may be, it is not bed bugs. These are microscopic and present in most bedding and mattresses. They are a part of everyday life in the same way as bacteria.
in this case it seems to be some form of insect infestation that may or may not be malevolent. I agree BA should be prompt in addressing concerns, but may also be overwhelmed at the moment rerouting people.
in this case it seems to be some form of insect infestation that may or may not be malevolent. I agree BA should be prompt in addressing concerns, but may also be overwhelmed at the moment rerouting people.
#22
Join Date: Nov 2014
Location: LGB
Posts: 1,204
https://en.wikipedia.org/wiki/Bed_bug
#23
Join Date: Jan 2008
Posts: 3,817
I would have exactly the same expectations of an airline as Id have of a hotel.
Convince me its an isolated incident that Im unlikely to encounter in the near future and what the organisation is doing to limit the occurrence. Compensation is a nice gesture but ultimately secondary to the above.
i dont think its unreasonable to expect an answer relatively quickly and in the absence of one, take your business elsewhere.
Theres sometimes an underlying expectation on here of poor customer service, driven presumably by a combination of Stockholm syndrome/conditioning and a mistaken belief driven by lack of experience of truly great customer service, that just because its been the way it is for a long period of time there is no other option other than bad customer service.
Convince me its an isolated incident that Im unlikely to encounter in the near future and what the organisation is doing to limit the occurrence. Compensation is a nice gesture but ultimately secondary to the above.
i dont think its unreasonable to expect an answer relatively quickly and in the absence of one, take your business elsewhere.
Theres sometimes an underlying expectation on here of poor customer service, driven presumably by a combination of Stockholm syndrome/conditioning and a mistaken belief driven by lack of experience of truly great customer service, that just because its been the way it is for a long period of time there is no other option other than bad customer service.
#24
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
I had a similar issue with a BA flight to from LHR to JFK a few months ago with bites on my neck and back. I spoke to BA after the flight and they said that engineers checked area around my seat and that they found no evidence of bed bugs. I had no choice but to believe them.
#26
Join Date: Aug 2012
Posts: 2,676
I had a similar issue with a BA flight to from LHR to JFK a few months ago with bites on my neck and back. I spoke to BA after the flight and they said that engineers checked area around my seat and that they found no evidence of bed bugs. I had no choice but to believe them.
https://www.aad.org/public/diseases/...dbugs#symptoms
It's a bit like food poisoning - it's easy to believe it's the last meal that got you - but it's really not always the case.
In my case when it happened to me, I only traced it to the Argentinian hotel I stayed in once I thought about the clothing and such I'd slept in and where the bites had occurred because in the time after that I had 2 other hotel stays after that one. Once I understood the timings and thought about the sleepwear - it all made sense and fitted with my bite locations.
Not saying it wasn't the plane - and certainly in our OP's case (since they could see the bugs) it was - but the emergence of a bite doesn't mean the bugs were right there and then.
#28
Join Date: Nov 2016
Location: Berlin, TXL
Programs: OW Emerald, *A gold, Skyteam elite plus, Hilton gold, SPG gold
Posts: 339
BA has been in the news on few occasions due to bed bugs. BA has not excuse to address the problem. every flyer has the same expectation when taking a flight, a clean airplane and a clean seat. Bed bugs on an airplane seat is an indication that the plane has not been clean in a long time.
#29
Join Date: Aug 2012
Posts: 2,676
BA has been in the news on few occasions due to bed bugs. BA has not excuse to address the problem. every flyer has the same expectation when taking a flight, a clean airplane and a clean seat. Bed bugs on an airplane seat is an indication that the plane has not been clean in a long time.
https://www.aad.org/public/diseases/...dbugs#overview
Bedbugs can be a problem in the cleanest of homes. These insects need only human blood to survive, so having an immaculate home will not keep them away. And its easy to bring bedbugs home. They can crawl into luggage, clothing, and even furniture, unnoticed.
It doesn't excuse the fact that they had bedbugs and it's not nice, but it's also not a 'oh my god BA's seats must be flithy' situation. Of course, BA's cleaning leaves a lot to be desired, but it's not the cause.
#30
Join Date: May 2013
Posts: 6,349
Hmm. The famous "on board report".
I'm afraid any customer focused organisation that takes 3-4 weeks (as someone suggested) to follow this up has a serious problem.
Give it a week and then take to the media and twitter with your photos. You will then find BA is able to produce a response within 24 hours.
I'm afraid any customer focused organisation that takes 3-4 weeks (as someone suggested) to follow this up has a serious problem.
Give it a week and then take to the media and twitter with your photos. You will then find BA is able to produce a response within 24 hours.