Winter Storm Grayson (US East Coast) 4th/5th - Possible Disruption
Jan 4, 2018, 3:49 pm
#46
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Local news says JFK won't re-open until 8pm.
I just went outside for the first time since this morning and it's definitely worse than was anticipated. Some spots of the garden it's almost 2ft deep, which is a lot of snow to move off those four runways.
I just went outside for the first time since this morning and it's definitely worse than was anticipated. Some spots of the garden it's almost 2ft deep, which is a lot of snow to move off those four runways.
Jan 4, 2018, 4:39 pm
#47
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Location: London
Programs: BA Gold
Posts: 860
All of AA's flights from LHR to JFK are cancelled tomorrow (understandable, since they couldn't fly JFK-LHR today), but some early morning BA cancellations (BA117) and delays (BA115, delayed 1.5 hours so far) already showing up.
Jan 4, 2018, 5:33 pm
#48
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BA183 from LHR to JFK on 4Jan seems to have turned around just north west of Co. Mayo after departing LHR roughly on time.
Comments:
DOBA183/04JAN
* OPERATIONAL FLIGHT INFO * BA 183 -1 TH 04JAN18
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF ARRIVAL 0318 JFK
DIV JFK LHR
DESTINATION STATION
ESTIMATED TIME OF ARRIVAL 2300 LHR
AIRCRAFT LANDED LHR 2326
AIRCRAFT ARRIVED AT GATE LHR 2333
NEXT INFO WILL BE AT 0015
ESTIMATED TIME OF DEPARTURE 0015
LEFT THE GATE 2020
TOOK OFF 2043
DELAY ZO
*1A PLANNED FLIGHT INFO* BA 183 -1 TH 04JAN18
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1950 TH FAJCDRIWETY/M 744 7:50
BHKMLVSNQOG/M
X/M
JFK 2240 TH 7:50
COMMENTS-
1.LHR JFK - MEMBER OF ONEWORLD
2.LHR JFK - DEPARTS TERMINAL 5
3.LHR JFK - ARRIVES TERMINAL 7
4.LHR JFK - 9/ NON-SMOKING
5.LHR JFK - SECURED FLIGHT
6.LHR JFK - ET/ ELECTRONIC TKT CANDIDATE
7.LHR JFK - CO2/PAX* 354.31 KG ECO, 708.62 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
BHKMLVSNQOG/M
CONFIGURATION-
744 F 14 J 52 W 36 M 235
>
Comments:
DOBA183/04JAN
* OPERATIONAL FLIGHT INFO * BA 183 -1 TH 04JAN18
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF ARRIVAL 0318 JFK
DIV JFK LHR
DESTINATION STATION
ESTIMATED TIME OF ARRIVAL 2300 LHR
AIRCRAFT LANDED LHR 2326
AIRCRAFT ARRIVED AT GATE LHR 2333
NEXT INFO WILL BE AT 0015
ESTIMATED TIME OF DEPARTURE 0015
LEFT THE GATE 2020
TOOK OFF 2043
DELAY ZO
*1A PLANNED FLIGHT INFO* BA 183 -1 TH 04JAN18
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1950 TH FAJCDRIWETY/M 744 7:50
BHKMLVSNQOG/M
X/M
JFK 2240 TH 7:50
COMMENTS-
1.LHR JFK - MEMBER OF ONEWORLD
2.LHR JFK - DEPARTS TERMINAL 5
3.LHR JFK - ARRIVES TERMINAL 7
4.LHR JFK - 9/ NON-SMOKING
5.LHR JFK - SECURED FLIGHT
6.LHR JFK - ET/ ELECTRONIC TKT CANDIDATE
7.LHR JFK - CO2/PAX* 354.31 KG ECO, 708.62 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
BHKMLVSNQOG/M
CONFIGURATION-
744 F 14 J 52 W 36 M 235
>
Jan 4, 2018, 7:03 pm
#49
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Jan 4, 2018, 10:19 pm
#50
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Jan 4, 2018, 10:28 pm
#51
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Posts: 3,369
Ed Gamble and Steven A aster (comedians) advise they can’t get home until Tuesday and not being offered hotels either according to Twitter. Us the very difficult for all.
Jan 4, 2018, 11:44 pm
#52
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Posts: 6,720
Looks like six flights to JFK are already cancelled, including one from yesterday evening.
Have friends booked on BA175 this morning. At the moment the flight is the only one of the first four that is operating.
Have friends booked on BA175 this morning. At the moment the flight is the only one of the first four that is operating.
Jan 5, 2018, 1:37 am
#53
Join Date: May 2005
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Posts: 7,683
), and BA was nothing but excellent in sorting us out.
Jan 5, 2018, 2:11 am
#54
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Jan 5, 2018, 3:58 am
#55
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Updated customer guidelines - 6 January added, new travel date also extended.
This has just come in, so if you take this guideline up with the Contact Centre, ask them to look at guideline update 5. These guidelines allow travel between now and 6 January to be deferred and applies if you have a flight which is shown as operating, so allowing you to preemptively move. If you can move your flight now, I would advise you to do this. If your flight is cancelled then a wider set of guidelines applies, including a refund. Redemptions are included in this and rebooking can be done via AA or IB as well as BA. This is for tickets issued by BA (125 tickets).
Airports affected
ALB – Albany
BDL – Hartford
BGR – Bangor
BOS – Boston
BTV – Burlington
EWR – Newark,New York
HPN – White Plains
HVN – New Haven
ISP – Islip
JFK – John F Kennedy, New York
LGA – LaGuardia, New York
MHT – Manchester
PHL – Philadelphia
PVD – Providence
PWM – Portland
SWF – New York Stewart
YUL - Montreal
YQB – Quebec
Tickets issued by
02 January 2018
Ticket travel dates
04 January to 06 January 2018
New travel dates
02 January to 12 January 2018
This has just come in, so if you take this guideline up with the Contact Centre, ask them to look at guideline update 5. These guidelines allow travel between now and 6 January to be deferred and applies if you have a flight which is shown as operating, so allowing you to preemptively move. If you can move your flight now, I would advise you to do this. If your flight is cancelled then a wider set of guidelines applies, including a refund. Redemptions are included in this and rebooking can be done via AA or IB as well as BA. This is for tickets issued by BA (125 tickets).
Airports affected
ALB – Albany
BDL – Hartford
BGR – Bangor
BOS – Boston
BTV – Burlington
EWR – Newark,New York
HPN – White Plains
HVN – New Haven
ISP – Islip
JFK – John F Kennedy, New York
LGA – LaGuardia, New York
MHT – Manchester
PHL – Philadelphia
PVD – Providence
PWM – Portland
SWF – New York Stewart
YUL - Montreal
YQB – Quebec
Tickets issued by
02 January 2018
Ticket travel dates
04 January to 06 January 2018
New travel dates
02 January to 12 January 2018
Jan 5, 2018, 4:15 am
#56
Join Date: Jul 1999
Location: SYD, GOT
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Posts: 2,721
Some comments from JFK last night, as we try again for today.
- this is when it really shows of the challenge of an out sourced station, and the lack of operational control and leadership. Basically all missing.
- lots of staff did not come to work due to snow. However it took a family of four (us) only one hour to get in in, as while there was snow on the roads, it was clear of traffic. And subway etc were running. To be fair schools were closed.
- BA were checking anyone in for flights that did not exist (ie cancelled) had no chance of running, With the comment, we can check you in, as tomorrow’s flights are oversold. At least our flight did say it was running.
- lounge staff said to ignore the boards, as when the airport opened they will work out flights. Not sure how that would work...
- we were on 114 which they did try and try and try to get going, as they had two aircraft on the ground.
- initially, CCR was closed, the galleries lounge was a fire hazard (in the us definition of max occupancy) with all seats taken, floor space used and chockablock from morning cancellation, Tokyo flight and a Qatar flight and lots of others. That said it was well stocked.
-staff gave out $20 vouchers in the full knowledge that all food outlets had run out of food, and were closed due to lack of staff.
- after a lot of discussion the contract staff opened the CCR for drinks only, after a discussion about the fire regulations, that we did not need food, and the fact that at least it was a place to sit. Lounge was opened with a bartender and no staff on the front desk. So it was quite crowded.
- toilets in galleries were worse than any 3am toilet at a pub I had seen, as there were no cleaning staff available. Lots and lots of complaints on this, but no action.
That said those staff who were working did keep smiling.
Come 20.00 the BA manager announced that that 176 was cancelled, and the airport was closed until 7.00, but 114 would fly. He could not explain that statement.
This caused a flurry of arguments, as the BA app said flights were not cancelled, and it turned out his announcement was made from what he read on CNN, and the JFK twitter feed was saying flights would leave at midnight. And you could see a series of plows out and about. so he then said we should stay. Sad day that BA staff ops are based on CNN...
Come. 20,30 the app announced 114 was cancelled and we headed back to Manhattan. I guess BA will pick up room and board and the taxi. There were at least 20 confused people in the CCR when we left. Not sure what they did. At least the booze was flowing. No food though.
And we we do it all again tomorrow/today, where at least BA protected this GGL and his family on a flight. Thumbs up there (and would rebook on BA, AA or AY from any point in the USA - problem is no space on AA flights from JFK to any outstation to get us there). Need to work out also where my luggage is, as they gave no information on that. I guess in jfk somewhere.
In short, place is mess, if you can avoid it for now.
KF
- this is when it really shows of the challenge of an out sourced station, and the lack of operational control and leadership. Basically all missing.
- lots of staff did not come to work due to snow. However it took a family of four (us) only one hour to get in in, as while there was snow on the roads, it was clear of traffic. And subway etc were running. To be fair schools were closed.
- BA were checking anyone in for flights that did not exist (ie cancelled) had no chance of running, With the comment, we can check you in, as tomorrow’s flights are oversold. At least our flight did say it was running.
- lounge staff said to ignore the boards, as when the airport opened they will work out flights. Not sure how that would work...
- we were on 114 which they did try and try and try to get going, as they had two aircraft on the ground.
- initially, CCR was closed, the galleries lounge was a fire hazard (in the us definition of max occupancy) with all seats taken, floor space used and chockablock from morning cancellation, Tokyo flight and a Qatar flight and lots of others. That said it was well stocked.
-staff gave out $20 vouchers in the full knowledge that all food outlets had run out of food, and were closed due to lack of staff.
- after a lot of discussion the contract staff opened the CCR for drinks only, after a discussion about the fire regulations, that we did not need food, and the fact that at least it was a place to sit. Lounge was opened with a bartender and no staff on the front desk. So it was quite crowded.
- toilets in galleries were worse than any 3am toilet at a pub I had seen, as there were no cleaning staff available. Lots and lots of complaints on this, but no action.
That said those staff who were working did keep smiling.
Come 20.00 the BA manager announced that that 176 was cancelled, and the airport was closed until 7.00, but 114 would fly. He could not explain that statement.
This caused a flurry of arguments, as the BA app said flights were not cancelled, and it turned out his announcement was made from what he read on CNN, and the JFK twitter feed was saying flights would leave at midnight. And you could see a series of plows out and about. so he then said we should stay. Sad day that BA staff ops are based on CNN...
Come. 20,30 the app announced 114 was cancelled and we headed back to Manhattan. I guess BA will pick up room and board and the taxi. There were at least 20 confused people in the CCR when we left. Not sure what they did. At least the booze was flowing. No food though.
And we we do it all again tomorrow/today, where at least BA protected this GGL and his family on a flight. Thumbs up there (and would rebook on BA, AA or AY from any point in the USA - problem is no space on AA flights from JFK to any outstation to get us there). Need to work out also where my luggage is, as they gave no information on that. I guess in jfk somewhere.
In short, place is mess, if you can avoid it for now.
KF
Jan 5, 2018, 7:45 am
#57
Join Date: May 2008
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Posts: 1,778
Jan 5, 2018, 8:03 am
#58
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Disappointed. Called AA. They have no option for the next few days but can only offer me something early next week at no charge. Can’t do that as I’ll be working. Asked them to move it to a long weekend in two or three weeks time and they said no... has to be within the next week or I have to pay the fare difference. So booking has to be refunded.
Jan 5, 2018, 8:28 am
#59
Join Date: May 2008
Location: Berkshire
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Posts: 1,778
This is one of the difficulties with AA in that their cancellation options are tighter than BA's (though otherwise they are very flexible on rebooking in terms of routes and so on). However if it was a flight from Europe to the USA then this isn't allowed since under EC261, Article 8.2.c you are allowed: "re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats." BA allows this for up to 355 days and interpret the availability as being in the same selling class, with a 2 weeks window if there are seats in the same cabin, so that just about fits the Regulation. In the reverse direction, USA to Europe, AA offers no such protection.
Jan 5, 2018, 9:30 am
#60
Join Date: May 2008
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So after an hour on the phone they are adamant that their policy is set out below and they extend the period to 7 days. It clearly doesn’t meet the EU requirements so I have been asked to take it up with AA customer services now... which I will do.
Their stance is that for rebooking after seven days the passenger MUST pay any difference in fare.
[AA]We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When your flight is canceled or a delay will cause you to miss your connection, we will rebook you on our next flight with available seats. If the delay or cancellation was caused by events within our control or you were diverted to another city, and we don’t board to your final destination before 11:59 p.m. local time, we'll arrange an overnight stay at your connecting airport, if available.
In extreme circumstances, a flight may cancel while on the ground in the city it was diverted to. If this happens we will rebook you on our next flight with available seats, on another airline or some other alternative means of transportation. If we are unable to rebook you, we’ll arrange an overnight stay, if available.
If the delay or cancellation is caused by events beyond our control (like weather) you are responsible for your own overnight accommodations, meals and incidental expenses. American Airlines agents may be able to help you find a hotel.
If you decide not to fly because of a flight cancellation or a major delay, you can request a refund of the remaining ticket value and related optional fees.[/AA]
Their stance is that for rebooking after seven days the passenger MUST pay any difference in fare.
[AA]We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When your flight is canceled or a delay will cause you to miss your connection, we will rebook you on our next flight with available seats. If the delay or cancellation was caused by events within our control or you were diverted to another city, and we don’t board to your final destination before 11:59 p.m. local time, we'll arrange an overnight stay at your connecting airport, if available.
In extreme circumstances, a flight may cancel while on the ground in the city it was diverted to. If this happens we will rebook you on our next flight with available seats, on another airline or some other alternative means of transportation. If we are unable to rebook you, we’ll arrange an overnight stay, if available.
If the delay or cancellation is caused by events beyond our control (like weather) you are responsible for your own overnight accommodations, meals and incidental expenses. American Airlines agents may be able to help you find a hotel.
If you decide not to fly because of a flight cancellation or a major delay, you can request a refund of the remaining ticket value and related optional fees.[/AA]